Positions starting at $67,580 annually!
Program Supervisor
Are you interested in joining a rewarding non-profit career field with opportunities to make a difference in your community? The Arc invites you to join our team of value-driven and independent professionals. Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives!
Bring Your Experience to The Arc! Experience-based wages are available for those whose background is above and beyond the position's requirements.
What is this job about?
A program supervisor is an integral part of our organization. These frontline supervisors are trusted with the responsibility for tracking client progress, supervising assigned staff in residential facilities, and implementing treatment and support programs. Program supervisors also have the satisfaction of empowering and mentoring the next generation of leaders at The Arc.
If we didn’t get your attention yet - The Arc of the Ozarks also offers competitive pay and benefits.
Some of your responsibilities would include:
The program supervisor position is exciting because there is no day that is the same! In this role you will:
• Empower staff to improve the self-help skills of individuals served,
• Assist in the development of personal plans,
• Build a topnotch team through hiring and coaching staff,
• Create and maintain reports and records of individuals served
• Holds Direct Support staff accountable for their job responsibilities. Completes progressive disciplinary action required when policy violations occur.
What do I need to be qualified for this position?
• Graduated from an accredited college or university with a bachelor's degree with major specialization in the field of human services.
• According to state and federal regulations, five years of relevant experience may substitute for a degree.
• One year of experience working with individuals with autism spectrum disorders, psychiatric disorders, and/or developmental disabilities.
• Experience working with/ in Individualized Supported Living homes is strongly preferred.
• A valid driver license and insured vehicle you are able to use for work.
• See the attached job description for full duties and requirements.
• Please see the full job description for complete list of duties and requirements.
If that doesn’t draw your attention, take a look at our excellent benefits package:
• Competitive salary and excellent working environment
• Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period
• Employer-Paid Life Insurance and AD&D coverage
• Option to enroll in our 403(b)-retirement plan immediately - with employer match up to 4% after a year of service
• Sick and vacation accrual as well as 7-paid holidays a year and a paid day off to celebrate your birthday
• Discounts on your phone bill if you use Verizon or AT&T
• Discounted Fitness Center membership if you are Full-Time
• Use of a fleet vehicle or paid mileage for using your vehicle
• Opportunities for advancement
• Monthly Cell Phone Reimbursement Stipend
• Employee Assistance Program
• Wellness Program
• Annual Wage Increase Potential
• Many more…
If you are passionate about making a meaningful difference in individual's lives, click on the link and apply now to join our team!
Looking for more information?
• Give us a call at 417-771-3700
• Ask for the Talent Acquisition Team
• Send us an Email at Jobs@thearcoftheozarks.org
• Don't forget to include your name and the position/location you are interested in.
• Checkout some videos about our organization and the individuals we support here
• https://www.youtube.com/@thearcoftheozarks-springfield/videos
•
Checkout our website and social media here:
• https://thearcoftheozarks.org/
• https://www.facebook.com/thearcoftheozarks
• https://www.linkedin.com/company/the-arc-of-the-ozarks/
• https://www.glassdoor.com/Reviews/Arc-of-the-Ozarks-Reviews-E421090.htm
Qualifications
PROGRAM SUPERVISOR
Definition
The Program Supervisor is a professional, management level position responsible for program-planning, management, and supervision of community and residential service programs with The Arc of the Ozarks. Services may include but are not limited to: Group Home (GH), Individualized Supported Living (ISL), Day Habilitation (DH), Individualized Skills Development (ISD), Community Integration (CI), Personal Assistance (PA), and any Employment related service (ES). Services are provided to persons with autism, intellectual and developmental disabilities, and co-existing mental health and behavioral disorders.
The Program Supervisor functions as the Degreed Professional Manager (Missouri Comprehensive Waiver guidelines) with overall responsibility for the development, implementation, coordination, and evaluation of individual support plans adapted to the needs of persons served. The Program Supervisor is a manager, and as such, is responsible for staff training and supervision, quality enhancement monitoring, developing, and implementation of individualized support plans and safety crisis plans for individuals residing in residential sites operated by the Arc of the Ozarks. Monitoring of direct support staff in implementing outcomes and coordinating all activities in the provision of programming for individuals including, but not limited to, improving self-help skills, economic self-sufficiency, socialization, leisure activities, personal health, communication, and other skills leading toward increased independence.
The Program Supervisor is responsible for the development and monitoring of the Individual Support Plans (ISP) of persons served and supervising assigned staff in implementing active treatment and support. The position is charged with preparing employee work schedules, ensuring staff coverage, reporting, and recording observations, circulating and implementing directives, and maintaining necessary records and reports. The Employee consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance policies and procedures.
The Program Supervisor is at the center of all discussion with family, person served, staff, Oversight RN, guardians, administration, Service Coordination, and Department of Mental Health (DMH) Regional Office and consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance Program. The Program Supervisor along with the Shift Supervisor, are responsible for the overall appearance and cleanliness of the home.
General supervision is received from the Assistant Director of Program Services or other designated superior; however, the employee is expected to exercise independent judgment and initiative within the limit of established guidelines and procedures. This is a salaried, exempt position.
Essential Job Functions
Mission and Core Values
Serves as an internal and external ambassador of the Mission and upholds the Core Values and purpose of The Arc of the Ozarks
Personnel Management
Interviews and hires Direct Support Staff
Directly supervises Direct Support staff on the assigned caseload within the department.
Holds Direct Support staff accountable for their job responsibilities. Completes progressive disciplinary action required when policy violations occur.
Completes employee performance reviews within the established timelines.
Instructs and orients staff in their duties and provides continued in-service training and practical instruction to staff. Provides support and performance feedback to staff on the allocated caseload.
Investigates reports of infractions of the rules; complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Assistant Director or other responsible official for resolution
Ensures employee schedules are set and are being submitted through the timekeeping system and distributed to employees per Arc policy and procedure.
Closely monitors team overtime, follows set expectations on managing overtime, ensuring it is in line with company goals.
Program Oversight, Design and Development
Assumes overall responsibility for the delivery of services in accordance with DMH-DD standards.
Ensures all services provided are person-centered and based on best-practice-standards in accordance with CARF standards
Responsible for ensuring direct plan implementation for individuals served and monitoring of staff in the execution and progress of outcomes as stated in the Individual Support Plan.
Directs an interdisciplinary team in the development and evaluation of Individualized Support Plans.
Supervises and oversees the application of basic health care for individuals and administers medications in accordance with agency policies and procedures and per the State of Missouri Medication Aide Level I training.
Reviews reports and related information developed by interdisciplinary team members and supervises and monitors changes in individual support plans
Quality Assurance and Compliance
Assumes overall responsibility for implementing policies and procedures regarding training of all employees.
Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures
Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.
Ensures that timely reporting of critical incidences occur per Department of Mental Health and The Arc of the Ozarks policies.
Removes all staff with expired training from working shifts (until training is complete) and completes disciplinary actions per policy.
Completes required weekly Quality Assurance (form 408) checks of the residential service sites and homes per the assigned caseload. Reports concerns to Supervisor and initiates a plan of action to rectify concerns.
Leadership and Communication
Keeps the Assistant Director informed through periodic reports concerning various phases of program responsibility.
Completes monthly Program Supervisor report in accordance with established expectations
Communicates necessary information to all subordinates in accordance with policy and procedures
Responsible for creating a positive and professional work environment that promotes open communication, commitment to the mission, and a collaborative atmosphere
Maintain effective working relationship with persons served, supervisors, families and guardians, co-workers, and professionals from other organizations
Maintains effective working relationships with all agency departments.
Program Operations
Participates in the On-call System rotation as required per the assigned department.
Familiarity with all Arc policies and possesses ability to effectively carryout and enforce all
Arc policies.
Responsible for submitted accurate and timely billing for services rendered.
Responsible for reviewing and submitting accurate ISL Variance reports.
Responsible for reviewing and creating accurate ISL Budgets as well as ensuring authorizations are available for billing.
Responsible for resolving billing issues by ensuring authorizations match submitted budgets.
Required Knowledge, Skills, and Abilities
Ability to exercise good judgment and discretion.
Ability to work with and respect persons with intellectual and developmental disabilities and other mental health diagnoses.
Ability to work varied and flexible hours and to accept and adapt to changes in
assignments, methods, policies, etc.
Considerable knowledge of applied behavior analysis, autism, developmental disabilities, and allied disciplines involved in the evaluation, care, and habilitation of persons with autism spectrum disorders and other disabilities.
Considerable knowledge of the principles of leadership, supervision, and training of staff members
Ability to plan, coordinate, and adapt a variety of habilitation program activities.
to meet the specialized needs, abilities, and conditions of each program participant.
Considerable knowledge of community-based programs of all disciplines for the care and the treatment of individuals with autism spectrum disorders and other disabilities.
Ability to direct, coordinate, and supervise harmoniously the work of professional and non-professional employees.
Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.
Ability to collect and analyze information in making decisions concerning treatment for each individual resident.
Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.
Ability to develop effective and practical individual habilitation plans and related.
program procedures.
Ability to communicate effectively in oral and written form.
Ability to establish and maintain effective working relationships with program participants, subordinates, and other staff.
Ability to work as a direct contact staff with individuals served, to demonstrate needed
behavior for direct contact staff.
A licensed and insured driver, with ability to obtain a Missouri Class E driver license
Minimum Experience and Training Qualifications
Strongly prefer knowledge of and prior experience working with services offered through Department of Mental Health and Children’s Division.
Graduation from an accredited college or university with a bachelor's degree with major specialization (24 semester hours) in elementary or secondary education, special education, early childhood education, psychology, social work, sociology, counseling, recreation (including specialty areas such as art, dance, music, or physical education), speech language pathology or audiology, occupational therapy, physical therapy, nursing, or other specialties in the field of human services. and one-year experience working with individuals with Autism Spectrum disorders, psychiatric disorders, and/or developmental disabilities.
Relevant experience may be substituted for a bachelor’s degree. For candidates without a bachelor’s degree, must have five years relevant experience in the field (2 of which preferred to be in a management capacity.)
Must qualify to serve as a Degreed Professional Manager in accordance with DMH-DD waiver guidelines.
Traits and Characteristics Desired
The Program Supervisor will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.
The Program Supervisor should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position or leadership role.
Must have the capacity to cultivate and maximize individual and team relationships. Strong interpersonal skills and the ability to build authentic relationships with clients, guardians, staff, and all internal and external stakeholders is valued.
The Program Supervisor must demonstrate the ability to establish rapport, effectively communicates, and cultivates a positive work culture with not only their team, but staff from other departments, guardians, individuals served, internal and external stakeholders.
Demonstrates empathy and compassion, effective conflict resolution, exceptional communication and follow-up skills.
The Program Supervisor must be adaptable and able to work successfully in a fast-paced environment with a strong work ethic. They are able to delegate effectively and demonstrate solid time management skills.
The Program Supervisor should be open to feedback, possess a growth mindset, and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.