Program Supervisor

Residential Program Supervisor

Pay: Starting at $62,000 annually, with experience-based compensation available

Employment Type: Salaried, exempt

Schedule: Monday - Friday (Varied and flexible hours based on program needs, including participation in an on-call rotation)

Lead a Team. Support Independence. Make an Impact.

Are you an experienced human services professional ready to take the next step in leadership?

The Arc of the Ozarks is seeking a Residential Program Supervisor to lead direct support teams and oversee services for individuals with intellectual and developmental disabilities and/or behavioral disorders.

In this role, you'll have the opportunity to develop and mentor employees, oversee quality services, and help individuals build the skills and independence needed to live meaningful lives in their communities.

If you're passionate about developing others, solving problems, and making a lasting impact, we'd love to connect with you.

What You'll Do

As a Residential Program Supervisor, you'll play an important role in supporting both your team and the individuals we serve.

• Lead and develop your team by hiring, training, coaching, and supervising Direct Support Professionals (DSPs).
• Oversee residential services to ensure individuals receive safe, high-quality, person-centered support.
• Coordinate individualized support plans and monitor progress toward personal goals and greater independence.
• Support daily program operations, including employee scheduling, staffing coverage, and maintaining program documentation.
• Maintain quality and compliance through regular site monitoring, staff accountability, and adherence to organizational and state requirements.
• Collaborate with families, guardians, healthcare professionals, and support teams to coordinate services and address individual needs.
• Promote a positive team environment through communication, professional development, and supportive leadership.
• Participate in the department's on-call rotation and assist with program needs as necessary.

What We're Looking For

Required Qualifications

• Bachelor's degree in human services or a related field, such as psychology, social work, education, counseling, nursing, or another qualifying discipline.

Don't have a bachelor's degree? Five years of relevant experience may be substituted for the degree requirement.

• At least one year of experience working with individuals with autism spectrum disorders, psychiatric disorders, and/or developmental disabilities.
• Ability to qualify as a Degreed Professional Manager under Missouri Department of Mental Health developmental disabilities waiver guidelines.
• Valid driver's license, an insured vehicle available for work use, and the ability to obtain a Missouri Class E driver's license.
• Strong communication, organizational, problem-solving, and leadership skills.
• Ability to work flexible hours and adapt to changing program needs.

Preferred Qualifications

• Previous experience supervising, coaching, or leading employees, particularly in a human services environment.
• Experience working in Individualized Supported Living (ISL) homes or other residential support programs.
• Familiarity with Missouri Department of Mental Health services, standards, and requirements.
• Experience coordinating individualized support plans, overseeing program documentation, or maintaining quality and compliance standards.

Why Join The Arc of the Ozarks?

At The Arc, leadership is about more than managing a program. It's about building strong teams, supporting growth, and making a meaningful difference in the lives of the people we serve.

Our Benefits Include:

• Starting salary of $62,000 annually, with consideration for additional relevant experience
• Medical, dental, vision, and life insurance
• Employer-paid life insurance and accidental death and dismemberment (AD&D) coverage
• 403(b) retirement plan with up to a 4% employer match after one year of service
• Monthly cell phone reimbursement stipend
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Potential for annual wage increases

You'll also have the opportunity to strengthen your leadership skills, mentor employees, and see firsthand the impact of your work on individuals and their families.

Ready to Take the Next Step in Your Career?

Bring your experience, leadership skills, and commitment to person-centered services to The Arc of the Ozarks.

Apply today and help us build strong teams that empower individuals with disabilities to live more independent, fulfilling lives.