Intake Specialist

We’re Hiring! Join Our Award-Winning Team We have been selected as one of The Washington Post’s 2025 Top Workplaces, a recognition based entirely on feedback from our team members. This award reflects our deep commitment to cultivating a supportive, inclusive, and growth-oriented work environment where employees feel valued and empowered. As we continue to grow, we are seeking qualified and motivated professionals to join our award-winning team and help us build on this exciting momentum. Limited-Time Hiring Incentive For a limited time, all new hires are eligible for benchmark incentive payments totaling up to $1,000.00! Please visit the Employee Benefits page on our website for more details. Under the supervision of the Director of Communications & Outreach, the Intake Specialist leads Adult Services intake and onboarding and oversees information and resource navigation services. This position coordinates the intake process from referral through enrollment, conducts intake interviews, collaborates with Adult Services leadership on admissions and enrollment, and helps ensure a responsive, accessible, and person-centered experience for people seeking services and their families. The Intake Specialist supervises the Information & Resource Navigator and provides oversight of inquiry response, resource navigation, intake coordination, waitlists, data tracking, and follow-up processes. The position develops and improves systems and procedures, monitors performance and trends, and builds strategic relationships that strengthen access to services and community resources. Strong communication, organizational, and problem-solving skills, sound judgment, and a commitment to supporting people with intellectual and/or developmental disabilities (IDD) and their families are essential. This role requires occasional early mornings, evenings, and weekends.

QUALIFICATIONS

• Master’s degree plus two years of relevant professional experience, or bachelor’s degree plus four years of relevant professional experience, or high school diploma plus eight years of relevant professional experience. 30 credit hours may be substituted for one year of experience. Two years of experience must be at a supervisory level.
• Capacity to work collaboratively to achieve departmental goals and contribute positively to the team dynamic.
• Strong interpersonal skills to build and maintain relationships.
• Flexibility to adapt to changing priorities and situations, while maintaining a positive attitude and professional demeanor.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Demonstrated proficiency in Microsoft Office.
• Demonstrated comfortability with technology and eager to learn new tools, software, and skills to support departmental initiatives.
• Reliable transportation.