Supportive Programs Manager

Description

AGENCY OVERVIEW

The Action Center has been a cornerstone anti-poverty organization in Jefferson County and West Metro Denver since 1968, assisting thousands annually. By providing immediate assistance and long-term solutions, it offers food stability, financial support, and resource navigation, all rooted in dignity and equity.

Beyond direct services, the Action Center is a recognized leader in building collaborative solutions that address the complex challenges facing our community. In 2025, the Action Center acquired a closed Jeffco School in Lakewood to consolidate its programs into Daylight Collective, which will open in early 2027. This new site will unite nonprofits, government, and business partners to improve access to resources, expand food availability, support economic mobility, and tackle the root causes of poverty through collaboration.

JOB SUMMARY

The Action Center is seeking a Supportive Programs Manager to oversee the daily operations of its multidisciplinary team of navigators and family empowerment coordinators. This team helps community members navigate challenges, access resources, and move toward greater stability. Working collaboratively with the Director, this position will help align Supportive Programs operations with the agency's mission and vision and create a welcoming, dignified, and positive experience for community members. The Supportive Programs Manager supervises, trains, and supports staff and volunteers; coordinates schedules; maintains financial assistance program budgets; and maintains working relationships with program partners. The Supportive Programs Manager focuses on helping community members understand their options, connect with appropriate resources, and identify pathways toward greater stability and well-being.

Requirements

DUTIES/RESPONSIBILITIES Program Management, Strategy, Budget & Performance

• Promote a person-centered approach to service delivery that fosters dignity, choice, connection, and meaningful pathways toward stability using evidence-based practices, screening tools, and assessment frameworks.
• Oversee the day-to-day operations and effective delivery of Supportive Programs; including benefit program outreach, Energy Outreach Colorado bill payment assistance, financial assistance programs, and resource navigation.
• Manage daily Welcome Desk operations, ensuring high-quality service delivery through effective volunteer recruitment, scheduling, and training.
• Manage the annual program budget, monitor expenditures, and ensure responsible stewardship of resources in alignment with program priorities and goals.
• Ensure program data is collected, maintained, and reported accurately and consistently to support compliance, accountability, and informed decision-making.
• Partner with the Director to develop and implement strategies that align with organizational priorities, strategic plan goals, and evolving community needs

Team Leadership & Development

• Hire, supervise, and develop staff by establishing clear performance expectations, priorities, and workflows; conducting regular performance evaluations; providing ongoing feedback; and supporting professional growth and development.
• Fosters a collaborative, inclusive, and accountable team culture that prioritizes person-centered service delivery, effective communication, and staff engagement, particularly during programmatic and organizational changes.

Partnerships & Community Engagement

• Maintains co-engagement partnerships with organizations providing classes and workshops at the Daylight Collective to create seamless participant experiences through coordinated referrals, shared communication, and outcome tracking.
• Assists the Director in identifying, developing, and sustaining strategic partnerships, that complement agency services through expanded resources, and service offerings.
• Represents the agency in external partnerships and community initiatives to advance shared goals and community impact.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Required Qualifications

• Bilingual proficiency in English and Spanish (reading, writing, and speaking).
• 2+ years of experience supervising, coaching, or leading staff and/or volunteers in a nonprofit or human services setting preferred.
• Demonstrated leadership and team management skills, with the ability to coach, support, and develop staff.
• Training in Motivational Interviewing or experience using person-centered approaches when working with individuals and families facing barriers to stability.
• Knowledge of community resources and economic opportunity pathways.
• Proficiency with Microsoft Office.
• Commitment to the Action Center’s mission, vision, and values.

Preferred Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience with the Colorado Family Support Assessment (CFSA 2.0) or a similar evidence-based family stability or protective factors assessment tools.
• Experience working with program data, budgets, and/or grant-funded programs.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS / SCHEDULE

This position primarily involves office duties. Must be able to lift 15 lbs.

SUPERVISION This position directly supervises one Program Services Navigator II and four Family Empowerment Coordinators and provides oversight and support for volunteers serving in Supportive Programs and Welcome Desk roles.

WORK ENVIRONMENT

The work is performed primarily in a professional office environment and requires the ability to move throughout program and service areas to engage directly with staff and community members as needed. Regular business hours are expected, with occasional evening or weekend hours required to support community outreach efforts and other organizational priorities. This is not a remote position.

BENEFITS

The Action Center offers a comprehensive benefits package to eligible full-time employees, including: 401(k) Retirement Plan: Employer match of up to 2%. Health Insurance: Medical, dental, and vision coverage, with The Action Center paying 100% of employee-only premiums for the base plan Life and Disability Insurance: Coverage with 100% of employee-only premiums for base plans paid by The Action Center. Paid Vacation: Up to 15 days annually. Paid Sick Leave: Up to 12 days annually. Paid Holidays: 12 days annually.

The Action Center's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Action Center also prohibits harassment of applicants and employees based on any of these protected categories.

Candidates are encouraged to apply even if they do not meet every listed qualification, as diverse backgrounds are valued, and we are committed to supporting the professional growth of passionate individuals