Service Project Manager

Pay Range: $71,000-$101,000

Key Obsessions:

• Project Success
• Manage service and retrofit projects to successful outcomes, meeting scope schedule, and budget.
• Collaborate with Engineering to ensure project scope is clearly defined and aligned with customer needs.
• Escalate issues promptly to appropriate stakeholders and drive them to full resolution.
• Lead effective meetings with clear documentation, defined action items, and timely follow-up.
• Team Leadership
• Build, inspire, and motivate cohesive and high-performing project teams.
• Develop and document successful project plans with project team members and stakeholders.
• Hold individuals and departments accountable for deliverables and project milestones.
• Adapt quickly to changing circumstances with flexibility, resilience, and solution-oriented thinking.
• Ensure the Aagard Experience
• service as the primary customer contact of service projects, delivering prompt and proactive communication.
• Build and maintain strong relationships that foster trust and long-term partnerships.
• Provide tailored solutions that address customer needs and exceed expectations.
• Deliver a superior customer experience that reflects Aagard's commitment to quality and services.

Knowledge and Experience:

• Associate's or Bachelor's degree in Business-related field plus 5 years of relevant experience, or equivalent combination of education and experience
• Previous project management and/or customer relationship management experience preferred
• Self-confidence and the ability to be largely self-directed
• Proficient keyboarding skills
• A conscientious approach to meeting and exceeding customer expectations
• Ability to handle confidential information with tact and discretion
• Willing and able to travel (1-2 trips annually) domestically and internationally as necessary, which may include any day of the week
• Must obtain and maintain a valid passport (cost reimbursed by Aagard)
• Must comply with applicable travel requirements, including receiving any vaccinations necessary for entry into certain countries (cost reimbursed by Aagard)

Benefits Offered:

At Aagard, we believe in investing in you - your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Preventive & major medical coverage for you and your family - fully paid by Aagard.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance - all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.

Financial Security

• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.

Career Growth & Development Opportunities

• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you’re not just joining a company - you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond