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Test Engineer - Prin
BAE Systems
Nashua, NH
Must hold an active DoD Secret level security clearance
Added 5 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
PlanetArt is seeking a Principal Staff Engineer-Web Platform to serve as a senior technical leader within our engineering organization and a key partner to the VP of Engineering. This is a…
Added 11 mins ago
Mechanical Design Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
AOT-MDE is seeking a strongly self-motivated Mechanical Engineer (R&D Engineer 2/3) to be a member of the Engineering Team.
Added 11 mins ago
Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
…of engineers, technologists, and technicians engaged in high-performance, interdisciplinary teams that span from conceptual development to system deployment and mission…
Added 11 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
Added 11 mins ago
Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
Q-6 is offering an opportunity to join the Detonation Science and Technology Group as an R&D Engineer supporting High Consequence Experiments, including hydrodynamic tests funded by the Los…
Added 11 mins ago
Principal Mechanical Engineer
Leidos
Albuquerque, NM
The engineer will be responsible for taking mechanical designs from concept through detailed design, fabrication, assembly, integration, and test. The position requires an individual who…
Added 11 mins ago
Cleared R&D Systems Engineer - Interconnectivity and Verification, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an R&D Systems Engineer to support our dynamic group in the Mobile Guardian Transport Program Management and System Engineering group.
Added 11 mins ago
Cleared Senior/Principal Mechanical Engineer - Component Engineer, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an exceptional mechanical engineer to support our ferroelectric neutron generator (FENG) products. As a component engineer you will serve in various roles, including…
Added 11 mins ago
Cleared Senior/Principal R&D Systems Engineer - Interconnectivity and Verification, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an R&D Systems Engineer to support our dynamic group in the Mobile Guardian Transport Program Management and System Engineering group.
Added 11 mins ago
Senior/Principal RD Computer Engineer - LabVIEW Programmer, Onsite
Sandia National Laboratories
Albuquerque, NM
Organization 7588 is seeking an experienced Software Engineer to join our dynamic team. Our teams of engineers have a deep understanding of designing, building, and maintaining complex…
Added 11 mins ago
Mid-Early Career R&D Computer Aided Design and Drafting Technologist, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a Computer Aided Design and Drafting Technologists to join our Design Engineer Group. In this role, you will be at the forefront of innovation, transforming customer concepts…
Added 18 mins ago
Senior Electrical Engineering Leader - Power Infrastructure
GE Vernova
Greenville, SC
…authority for electrical infrastructure across our world-class test facilities. This position serves as the site's senior electrical subject matter expert for power infrastructure and is…
Added 19 mins ago
A
Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
Work EnvironmentThis role is based in a manufacturing environment where the Manufacturing Engineer spends significant time on the production floor, working closely with operations and…
Added 19 mins ago
A
Project Manager
Actalent
Mulberry, FL
- $100,000 to $130,000 USD / year
Assist in preparation of field installation subcontract packages. Coordinate Tampa Electric comments to consulting engineer and supplier documents, and ensure documents are appropriately…
Added 19 mins ago
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Hardware Design Engineer
Actalent
Annapolis Junction, MD
- $150,000 to $215,000 USD / year
FPGA Hardware Design EngineerJob DescriptionThe primary role of the Hardware Design Engineer is to lead FPGA architecture, design, and development efforts in support of advanced embedded…
Added 19 mins ago
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Systems Engineer
Actalent
Chantilly, VA
- $115,000 to $190,000 USD / year
Job Title: Systems Engineer Advanced Radar and Mission SystemsJob DescriptionThis Systems Engineer role focuses on developing advanced radar and mission systems for Navy applications,…
Added 19 mins ago
A
Tooling Project Engineer
Actalent
Mobile, AL
- $40 to $55 USD / hour
Job Title: Tooling Project EngineerJob DescriptionThe Tooling Project Engineer leads the end-to-end technical and project execution of aerospace tooling projects, guiding work from initial…
Added 21 mins ago
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Radiation Shielding Engineer
BWXT
Lynchburg, VA
- $70,000 to $103,000 USD / year
Must have programming skills (bash, Python, C++, etc.) and experience with Linux on high performance computing cluster
Added 21 mins ago
B
Safety Analysis Engineer
BWXT
Lynchburg, VA
- $99,000 to $157,000 USD / year
Must have strong nuclear-thermal-hydraulic analytical skills · Must have experience performing safety analysis using industry computer codes such as RELAP5-3D, GOTHIC, TRACE, MELCOR, etc
Added 27 mins ago
Analog IC Design Engineer
Renesas Electronics
Austin, TX
Renesas is seeking an Analog IC Design Engineer for our Power Product Group, Performance Computing Power Team in Austin (Texas). Reporting to the Electrical Engineering Manager, you will…
Added 28 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
…security, traffic management, and edge security technologies. The engineer will work closely with application, network, cloud, cybersecurity, DevOps, and infrastructure teams to onboard…
Added 29 mins ago
Senior Staff Software Engineer, Generative AI, Search Intelligence
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 29 mins ago
Senior Design Verification Engineer, gCPU
Google
Austin, TX
8 years of experience in functional verification, performance validation, developing test plans, and diagnostic codes of modern processors.
Added 37 mins ago
CAD Mechanical Engineer
Voltage Energy Storage LLC
Timberlake, NC
Voltage is seeking a motivated and detail-oriented CAD Mechanical Engineer to join our team. In this role, you will design, develop, and detail mechanical systems, components, and…

Closed listing

Thales Group

Sr. Customer Support Engineer

Irving, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

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Jobs in the United States