Jobs in the United States

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Validation - Manager - Project Farma
USPF PROJECT FARMA LLC
Remote, United States
- $110,000 to $130,000 USD / year
Location: Remote, with onsite presence required at customer sites (candidate must reside in one of Project Farma's primary markets)
Added 1 min ago
Head of Field Medical
USA - 3310 Takeda Pharmaceuticals U.S.A., Inc.
Boston, MA
Lead the US Oncology field medical organization, including strategy, structure, resource planning, performance expectations, and execution across the portfolio and pipeline.
Added 1 min ago
Medical Director
USA - 3316 Takeda Development Center Americas, Inc.
Boston, MA
Lead safety surveillance initiatives, including data analysis and safety signal detection
Added 2 mins ago
Director, Quality Improvement
Shirley Ryan AbilityLab
Chicago, IL
…accreditation and regulatory readiness activities, advances data-informed decision-making, and supports ongoing compliance with applicable standards and requirements, including CARF, The…
Added 2 mins ago
Superintendent - Mission Critical - Dallas, TX
Military Spouse Jobs & VetJobs
United States
Lead the implementation of Lean Construction practices, including Pull Planning, Make-Ready planning, Percent Plan Complete (PPC) tracking, and continuous improvement cycles through the…
Added 3 mins ago
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Clinical Research Coordinator I
SGS
Union, NJ
- $22 to $23 USD / hour
Responsibilities include but are not limited to being lead coordinator on a study, executing follow-up visits ongoing studies, query resolution and other study specific tasks. The CRC I…
Added 4 mins ago
Care Promoter 1
Chen Neighborhood Medical Centers of South Florida, LLC
United States
…acts. The Care Promoter 1 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of…
Added 5 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 5 mins ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Kuna, ID
Build and lead a geographically dispersed, high-performing data center operations team, developing both the technical capabilities and leadership qualities of engineers
Added 5 mins ago
Connectivity Engineer - Data Center Design, Engineering, & Construction
Meta
Kuna, ID
Meta is seeking a Connectivity Engineer to join the Edge & Network Services (ENS) team. Our data centers are the foundation upon which our services are delivered, and our rapidly scaling…
Added 5 mins ago
Critical Operations Manager
Meta
Kuna, ID
Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our…
Added 5 mins ago
Competition Analyst, Fixed Indexed Annuities (FIA)
Manulife
Remote, United States
Analyze application pipelines, sales trends, and competitive data to identify opportunities to win business from competing carriers.
Added 5 mins ago
Registered Nurse - Peer Review Coordinator
Trinity Health
Nampa, ID
The Peer Review Coordinator is responsible for accurate collection, analysis, and reporting of data as it relates to performance improvement activities, provider peer review, and data used…
Added 5 mins ago
Software Engineer
Highmark Health
Boise, ID
…problems. Issue resolution will require root cause analysis, data analysis, debugging, data fixes and reprocessing with the understanding of process flows. The ideal candidate will have…
Added 5 mins ago
Group Operations Specialist
American Express Global Business Travel
Boise, ID
As a Group Operations Specialist, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational…
Added 5 mins ago
Senior Field Sales Executive - South-Central U.S
Wolters Kluwer
Boise, ID
Lead the development and implementation of sales strategies for large accounts.
Added 5 mins ago
Senior Lead Marketing Manager
Lumen
Boise, ID
The Senior Lead Marketing Manager will shape scalable, integrated marketing programs that translate business priorities, sales goals, and pipeline needs into measurable growth. Operating at…
Added 5 mins ago
Associate Category Leadership Manager
Conagra Brands
Boise, ID
Reporting to a Director of Category Leadership, you will lead category growth platform development for Winco, Raley’s, Save Mart, and wholesalers including URM and AFS. You will deliver…
Added 5 mins ago
Lead Decision Support Analyst – Python Developer
Highmark Health
Boise, ID
Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items and…
Added 5 mins ago
Project Manager - Medicaid
Highmark Health
Boise, ID
Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined…
Added 5 mins ago
Account Executive - SMB
FranklinCovey
Boise, ID
Lead Generation: Identify and target potential SMB clients through various lead generation strategies, including networking, referrals, and market research.
Added 5 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Boise, ID
- $100,700 to $181,300 USD / year
…for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from planning to sustainment, coordinating delivery across teams, and reporting…
Added 5 mins ago
Respiratory Sales Specialist-Kentucky
Merck
Boise, ID
Ability to travel up to 75%; must reside in the assigned territory-Kentucky · Candidate must possess a valid driver's license
Added 5 mins ago
Registered Nurse - Nurse Navigator
Trinity Health
Boise, ID
A Colleague must have an RN license, as defined by their primary work state (Idaho or Oregon), issued before the hire date · 2 years of RN experience required
Added 5 mins ago
District Sales Manager, Gastro-Immunology – West Region
Merck
Boise, ID
Lead and manage a team of Immunology Sales Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.

Thales Group

Sr. Customer Support Engineer

Irving, United States

Apply on careers.thalesgroup.com About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Apply on careers.thalesgroup.com About employer

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Jobs in the United States