Jobs in the United States

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Added 2 mins ago
Superintendent - Mission Critical - Dallas, TX
Military Spouse Jobs & VetJobs
United States
Serve as the on-site authority overseeing field operations from site development through commissioning.
Added 4 mins ago
Critical Operations Manager
Meta
Kuna, ID
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Added 4 mins ago
Substation Project Manager
Quanta Services
Caldwell, ID
Probst Electric is seeking an experienced Substation Project Manager who will lead the planning, direction, and coordination of high-voltage electric transmission and distribution of…
Added 4 mins ago
Software Engineer
Highmark Health
Boise, ID
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 4 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Boise, ID
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 4 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
…leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a valued member of the delivery team and work collaboratively…
Added 4 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
…leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a valued member of the delivery team and work collaboratively…
Added 4 mins ago
Lead Decision Support Analyst – Python Developer
Highmark Health
Boise, ID
…application developers focused on building and maintaining scalable software applications. The incumbent takes an enterprise-wide architectural view to drive the technical execution of…
Added 4 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 4 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Boise, ID
…Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture activities across the Americas, working with strategic customers, prospects and account teams to…
Added 8 mins ago
IT Delivery Lead
Bright Vision Technologies
Remote, United States
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.
Added 9 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI
Norco, CA · Norco
…closely with the Interoperability Analysis team, resolving software tool issues, developing test plans/metrics, and leading troubleshooting efforts during critical test events to maintain…
Added 12 mins ago
Sr. Customer Support Engineer
Thales Group
Irving
Employees are required to work on site in the Dallas office at least two days per week or as directed by management
Added 14 mins ago
Sr. Advanced Manufacturing Engineer, Castings and Metal Forming, Advanced Manufacturing Engineering (AME)
Amazon.com Services LLC
Westborough, MA
- Lead PFMEA and DFMEA reviews, and evaluate Engineering Change Orders (ECOs) on cast and machined parts.
Added 15 mins ago
APS-3: Supply Technician - Property Book
Trinzic
Goose Creek, SC · Charleston, SC
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 15 mins ago
Lead Gas Turbine Controls Engineer
GE Vernova
Greenville, SC
Partner with cross-functional engineering teams to define and deliver control features for standard software libraries.
Added 15 mins ago
Lead Generator Project Engineer-1
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 15 mins ago
Lead Generator Project Engineer-2
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 15 mins ago
Lead Generator Project Engineer
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 15 mins ago
Lead Security Engineer (Hybrid)
Vizient, Inc.
Irving, TX
This role will require working in the Irving, TX office 3 days per week
Added 15 mins ago
Software Developer (Java)
HTC Global Services Inc
Columbia, SC
…architecture, and technology. This opportunity combines hands-on data engineering with architectural leadership, enabling scalable analytical data solutions, modern data platforms, and…
Added 16 mins ago
Senior AI Engineer - Agentic Systems - Onsite
Conifers.ai
Dallas, TX
Candidates must be based in the Dallas–Fort Worth area and available to work from our office five days per week
Added 17 mins ago
Construction Project Manager- Healthcare
Plante Moran Realpoint, LLC
United States
…continued growth - we’d love to meet you. In this role, you’ll lead projects from early planning through closeout, partnering with owners, designers, and contractors to deliver results with…
Added 17 mins ago
BAS Sales Engineer
EMCOR Services Automated Controls
Evansville, IN
…and building automation markets. This role combines business development, estimating support, technical knowledge, and post‑sales coordination to deliver profitable, high‑quality BAS…
Added 22 mins ago
HG
Senior Signaling Integrator
Hitachi Global
Oakland, CA · Pittsburgh, PA
- $148,212 to $222,318 USD / year
8 year engineering with a minimum 5 years’ as a lead systems/design engineer in signaling system projects

Thales Group

Sr. Customer Support Engineer

Irving, United States

Apply on careers.thalesgroup.com About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Apply on careers.thalesgroup.com About employer

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Jobs in the United States