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Radiation Shielding Engineer
BWXT
Lynchburg, VA
- $70,000 to $103,000 USD / year
Must have programming skills (bash, Python, C++, etc.) and experience with Linux on high performance computing cluster
Added just now
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Safety Analysis Engineer
BWXT
Lynchburg, VA
- $99,000 to $157,000 USD / year
Must have strong nuclear-thermal-hydraulic analytical skills · Must have experience performing safety analysis using industry computer codes such as RELAP5-3D, GOTHIC, TRACE, MELCOR, etc
Added 1 min ago
Supplier Quality Engineer
Corning
Phoenix, AZ
Corning is seeking a Supplier Quality Engineer to support supplier quality and incoming material performance within our Solar Modular manufacturing operation. This role is responsible for…
Added 3 mins ago
Controls Engineering Manager
Atlas OT
Centennial, CO
This is a hands-on leadership role for an engineer who has grown into managing people and still understands the work. You will coach and develop engineers, keep projects staffed and on…
Added 5 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 6 mins ago
Software Engineer
Highmark Health
Boise, ID
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 6 mins ago
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Senior Azure Virtual Desktop Engineer
Cognizant
Boise, ID
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 6 mins ago
Analog IC Design Engineer
Renesas Electronics
Austin, TX
Renesas is seeking an Analog IC Design Engineer for our Power Product Group, Performance Computing Power Team in Austin (Texas). Reporting to the Electrical Engineering Manager, you will…
Added 6 mins ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
…hiring, onboarding, training assignment, and cohort lifecycle management across Winter and Summer cohorts. Prioritizes actionable next steps, applies consistent tracking methods, and…
Added 6 mins ago
Associate Director Cybersecurity Engineering
Merck
Boise, ID
Hands-on knowledge of IAM, cloud networking, encryption, secrets management, and workload security.
Added 6 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Boise, ID
The Senior Radiology Clinical Specialist provides clinical, technical, and product knowledge support to existing and potential customers and employees in O-Arm Imaging & Navigation products.
Added 6 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Boise, ID
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 6 mins ago
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Senior Support Engineer I
Cleo
Boise, ID
- $70,000 to $80,000 USD / year
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate…
Added 6 mins ago
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GCP data Engineer
Cognizant
Boise, ID
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 6 mins ago
Senior Network Engineer
Cognizant
Boise, ID
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 6 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Boise, ID
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Boise, ID
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 6 mins ago
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Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Boise, ID
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 7 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
…CDN, Web Application Firewall (WAF), DNS, DDoS protection, bot management, API security, traffic management, and edge security technologies. The engineer will work closely with application,…
Added 8 mins ago
Process Engineer - Torque Improvement
VSE CONSULTING GROUP LLC
Normal, IL
…and quality targets, develop employee capability, transfer knowledge, and sustain measurable…
Added 10 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI
Norco, CA · Norco
Experience: 5+ years of relevant technical experience in Tactical Data Links (TDL) and C4ISR testing/integration (equivalent to a Senior Systems Engineer or Test Director level).
Added 12 mins ago
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Staff Electrical Failure Analysis Engineer - Storage Systems
Micron Technology
Longmont, CO · Longmont
- $125,000 to $213,000 USD / year
Strong knowledge of signal integrity, power delivery, and component-level failure mechanisms in high-speed SSD/NAND systems.
Added 12 mins ago
Chief Engineer
TPG Hotels & Resorts
Warwick, RI
The Chief Engineer is responsible for the overall maintenance and efficient operation of all building systems in a hotel including its mechanical, electrical, plumbing, and HVAC systems.…
Added 13 mins ago
Sr. Customer Support Engineer
Thales Group
Irving
Employees are required to work on site in the Dallas office at least two days per week or as directed by management
Added 13 mins ago
Maintenance Engineer III
at Marriott
Poughkeepsie, NY · Fishkill, NY
…equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to…

Thales Group

Sr. Customer Support Engineer

Irving, United States

Apply on careers.thalesgroup.com About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Apply on careers.thalesgroup.com About employer

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Jobs in the United States