Jobs in the United States

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Senior Project Engineer - Phantom Works
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) Phantom Works is seeking a Senior Project Engineer - Phantom Works to join our team in Berkeley, MO in support of a proprietary program. This role…
Added 1 min ago
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Radiation Shielding Engineer
BWXT
Lynchburg, VA
- $70,000 to $103,000 USD / year
Must have programming skills (bash, Python, C++, etc.) and experience with Linux on high performance computing cluster
Added 1 min ago
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Safety Analysis Engineer
BWXT
Lynchburg, VA
- $99,000 to $157,000 USD / year
Must have strong nuclear-thermal-hydraulic analytical skills · Must have experience performing safety analysis using industry computer codes such as RELAP5-3D, GOTHIC, TRACE, MELCOR, etc
Added 1 min ago
Supplier Quality Engineer
Corning
Phoenix, AZ
Corning is seeking a Supplier Quality Engineer to support supplier quality and incoming material performance within our Solar Modular manufacturing operation. This role is responsible for…
Added 3 mins ago
Controls Engineering Manager
Atlas OT
Centennial, CO
This is a hands-on leadership role for an engineer who has grown into managing people and still understands the work. You will coach and develop engineers, keep projects staffed and on…
Added 6 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 6 mins ago
Software Engineer
Highmark Health
Boise, ID
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 6 mins ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
Leads the AMNA Customer Engineer (CE) proficiency and Training Digital Checklist (TDCL) adoption program by partnering with managers, training teams, and account stakeholders to improve…
Added 6 mins ago
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Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Boise, ID
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 6 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Boise, ID
Attend customer meetings, shows, and conventions to provide technical support
Added 6 mins ago
Senior Analyst, Product Engineer
CVS Health
Boise, ID
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 6 mins ago
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Senior Support Engineer I
Cleo
Boise, ID
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 6 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 6 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Boise, ID
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 6 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Boise, ID
Work with the Americas field organisation to identify opportunities where Knowledge & Context Architecture can create customer value and support demand creation.
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Boise, ID
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 8 mins ago
Senior Engineer - Substation Physical
ACS Professional Staffing
Pullman, WA
Our client, a leading provider of power system protection, automation, and integration solutions, is seeking a Senior Engineer - Substation Physical to lead the design and execution of…
Added 8 mins ago
Process Engineer - Torque Improvement
VSE CONSULTING GROUP LLC
Normal, IL
The Process Engineer will work directly with experienced VSE technical leaders and customer plant personnel to identify and resolve fastening and assembly-process issues, analyze production…
Added 11 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI
Norco, CA · Norco
This Specialist will support land-based testing and fleet/field exercises by managing, configuring, and processing large, complex tactical datasets using NSWC Corona analysis tools or…
Added 12 mins ago
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Staff Electrical Failure Analysis Engineer - Storage Systems
Micron Technology
Longmont, CO · Longmont
- $125,000 to $213,000 USD / year
Provide technical consultation and support to customer-facing teams
Added 13 mins ago
Senior Software Engineer
Snorkel AI
Remote, United States
Snorkel AI, Inc. seeks a Senior Software Engineer in San Francisco, CA to build systems to power large-scale AI workloads for top tier AI research labs. Work closely with other engineers,…
Added 14 mins ago
Sr. Customer Support Engineer
Thales Group
Irving
Employees are required to work on site in the Dallas office at least two days per week or as directed by management
Added 14 mins ago
Maintenance Engineer III
at Marriott
Poughkeepsie, NY · Fishkill, NY
…mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and…
Added 14 mins ago
Engineer I
at Marriott
Charlotte, NC
…Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with…
Added 16 mins ago
Sr. Solutions Architect
RAB Aggregator, LLC
Norwood, MA
Prior experience as a Solutions Architect, Solutions Engineer, Security Architect, Presales Architect, Sales Engineer, Field CTO, or Technology Consultant.

Thales Group

Sr. Customer Support Engineer

Irving, United States

Apply on careers.thalesgroup.com About employer

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Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Apply on careers.thalesgroup.com About employer

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Jobs in the United States