Jobs in the United States

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Added 1 min ago
S
MEP Commissioning Engineer
SOCOTEC
New York, NY
- $130,000 to $150,000 USD / year
Experience with Cx platforms (BlueRithm, CxAlloy), construction software packages (Bluebeam, Procore), Building Management Systems, and Microsoft Office.
Added 1 min ago
Senior Software Engineer (Manipulation)
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Remote, United States
You are a Senior Software Engineer who has deep experience in building manipulation planning and control libraries. The work covers collision-free motion generation, trajectory…
Added 2 mins ago
COMSEC Support Engineer
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Added 2 mins ago
OutSystems Engineer
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…or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good…
Added 3 mins ago
HG
Senior Signaling Integrator
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- $148,212 to $222,318 USD / year
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Added 3 mins ago
Maritime Autonomy Engineer
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Bremerton, WA
The role will contribute to the design and implementation of autonomous behaviors for maritime robotic systems. They will work within a multidisciplinary team to develop and validate…
Added 6 mins ago
Real-Time Software Engineers (Associate or Experienced)
The Boeing Company
Saint Charles, MO
The Boeing Precision Engagement Systems organization in St. Charles, MO (St. Louis metro area) is seeking several Real-Time Software Engineers (Associate or Experienced) to develop,…
Added 7 mins ago
Software Engineer
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This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 7 mins ago
Senior Manager, Knowledge & Context Architecture
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Added 8 mins ago
AI Processor Hardware/Software Integration Engineer (2027 New College Graduate)
MIPS Holding Inc
TX
Must have at least an overall 3.0 GPA and proven good academic standing
Added 10 mins ago
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Test Equipment Engineer - Multiple Openings
Actalent
Wilmington, MA
- $50 to $75 USD / hour
…system architecture, instrumentation, data acquisition, control systems, and integration across multidisciplinary teams including electrical, mechanical, and software engineering.…
Added 11 mins ago
Senior Project Engineer - Phantom Works
The Boeing Company
Berkeley, MO
Familiarity with aircraft systems and multidisciplinary engineering domains such as mechanical, electrical, and software engineering.
Added 13 mins ago
Senior Mechanical Engineer
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Houston, TX
8-10 years of applicable industry experience in the specification of compressors, pumps, exchangers, flares, tanks, relief valves, piping systems, etc. for energy or petrochemical facilities
Added 14 mins ago
Sr. Customer Support Engineer
Thales Avionics, Inc. (AGS)
United States
Employees are required to work on site in the Dallas office at least two days per week or as directed by management
Added 18 mins ago
CI
Sr Staff Software Engineer, Stream Integrations
Cribl, Inc
Denver, CO
- $230,000 to $280,000 USD / year
…control over their real-time data. We are looking for a Sr Staff Engineer to help build our core data platform which ingests, enriches, transforms, shapes, and routes data from and to…
Added 18 mins ago
TA
2027 Earth-Orbit Flight Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $100,900 to $175,400 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 18 mins ago
MI
Sr. Platform Infrastructure Engineer
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mission-critical software platforms across AWS cloud environments and customer-owned
Added 18 mins ago
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Principal Full Stack Software Engineer (TS/SCI)
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Westminster, CO
- $180,000 to $200,000 USD / year
We are seeking an experienced Full Stack Software Engineer to support the development, integration, and sustainment of data analytics applications and capabilities for a large-scale U.S.…
Added 18 mins ago
MS
Field Engineer
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Work Location: Remote / field-based anywhere in the United States; candidate must reside at least one hour of a major airport hub · Driving Record: Must hold a current, valid driver's license with a clean driving record and no traffic violations
Added 18 mins ago
OS
Software Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Must have an active DoD Secret clearance, eligible for TS and be able to maintain it
Added 18 mins ago
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PRINCIPAL ELECTRICAL ENGINEER - POWER SYSTEMS
City Light & Power
Denver, CO
- $40,123 USD / year
Must have excellent analytical, organizational and multi-tasking skills · Valid driver's license required
Added 18 mins ago
BE
Electrical Engineer - Mid Level - Renewables Focus (Hybrid/Remote)
Barr Engineering Co.
Denver, CO
- $40,123 USD / year
Barr is seeking an electrical engineer to join our wind and solar collection team. In this hybrid role, you will support the power delivery team, working with multidisciplinary project…
Added 18 mins ago
BE
Electrical Engineer - Mid Level - Substation Physical Design Focus (Hybrid/Remot
Barr Engineering Co.
Denver, CO
- $40,123 USD / year
They must possess a flexible working style and be willing to occasionally modify their schedule to meet deadlines and/or client needs
Added 18 mins ago
UE
Summer 2027 Electrical Engineer Intern - Renewables
Ulteig Engineers, In
Greenwood Village, CO
- $28 to $30 USD / hour
Must have permanent authorization to work in the U.S
Added 26 mins ago
Staff Software Engineer, AI/ML, ML Infrastructure, Search Ads
Google
Mountain View, CA · Pittsburgh, PA
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to…

Thales Avionics, Inc. (AGS)

Sr. Customer Support Engineer

United States

Apply on thales.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Location: Dallas Fort Worth International Airport, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Sr. Customer Support Engineer

Las Colinas, Dallas, TX (Hybrid)

Position Summary

Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to transforming aviation through innovative software, working in an environment that values teamwork, curiosity, and ownership.

In this position, you will work directly with airline customers to investigate technical issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. You will apply technical knowledge and problem-solving skills to address customer needs while continuously developing your expertise in new technologies and tools. You will also have opportunities for professional growth and collaboration with colleagues around the world, including participation in international team-building events.

Key Areas of Responsibility

Provide second-line support to airline customers through calls, meetings, and Salesforce and Jira ticketing systems, resolving advanced issues with a focus on quality and timely resolution. Prioritize workload based on ticket impact and severity.
Communicate proactively with customers about upcoming releases, maintenance windows, and downtime. Translate complex technical information into clear, customer-friendly language and documentation.
Investigate technical issues by querying and analyzing informational, warning, error, and debug logs, identifying key findings, and documenting reproduction scenarios. Use DBeaver, Terminal, AWS, G Suite, and the Atlassian Suite, and interpret relevant code and structures in Java, Angular, Swift, XML, JSON, and CSS to support troubleshooting.
Manage incidents, changes, and problems in accordance with ITIL principles. Prepare detailed internal and external root cause analyses, incorporating input from all relevant stakeholders and documenting findings for future reference.
Work closely with Product, Operations, and Engineering teams through Slack, meetings, and ticketing systems to resolve complex cases. Analyze and refine feature requests by understanding customer needs and collaborating with relevant stakeholders.
Develop, test, and optimize internal support procedures and documentation to improve team efficiency. Stay current on product releases, known issues, and internal processes, including release and deployment management, and lead by example in process optimization and communication best practices.

Minimum Qualifications

Bachelor’s degree in a related field with 5–8+ years of relevant work experience, or an equivalent combination of education and comparable work experience.
Minimum of 3 years of experience in a similar role supporting a software development company.
Strong organizational skills, with the ability to plan work, document findings and test results, track priorities, and coordinate the resolution of engineering challenges in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to tailor communication to Engineering teams, customers, Sales, Account Management, and other stakeholders. Ability to synthesize complex issues into clear, understandable information.
Proactive and curious mindset, with strong problem-solving skills and a focus on troubleshooting complex technical issues.
Ability to work effectively and collaboratively in a team environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Special Position Requirements

Experience using Jira, Confluence, Bitbucket, and Salesforce, with knowledge of ITIL principles and practices.
Practical experience with Linux, Java, Angular, XML, APIs, REST, and related technologies, along with experience working with large language models (LLMs).
Ability to think logically and approach challenges with a focus on solutions.
Schedule: A rotating schedule of two days on, two days off, three days on, and three days off may be required. Twelve-hour shifts from 7:00 a.m. to 7:00 p.m. may also be required.
Physical Environment: A hybrid work model is available. Employees are required to work on site in the Dallas office at least two days per week or as directed by management. Weekend shifts are remote.
Travel (10%): Domestic and/or international travel is required, including at least three weeks of initial onboarding training in Belgium. Additional travel may be required.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 104,592.75 - 174,321.25 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Apply on thales.wd3.myworkdayjobs.com About employer

More about this job

Skills

Customer service
Technical support
Teamwork
Troubleshoot
Problem solving
Collaboration
Team building
Salesforce
Jira
Documentation
AWS
Google Workspace
Oracle Java
Swift
CSS
Troubleshooting
ITIL
Communication skills
Software development
Organizational skills
Sales
Atlassian Confluence
Atlassian Bitbucket
Linux
Think analytically
Onboarding

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Work requirements

Jobs in the United States