Fleet Customer Service Rep

Job Title: Fleet Customer Service Rep

Fenton, MO| Onsite

Summary:

This front-line operations role is responsible for freight order data entry, appointment scheduling, and trip monitoring. In addition, you will collaborate closely with Account Managers to build strong customer relationships, oversee daily customer activity, and provide support as needed to ensure seamless operations.

Essential Functions:

• Serve as the primary contact for customers, addressing inquiries, processing freight orders, and resolving service issues.
• Accurately enter and update shipment details, appointments, and tracking information in the system.
• Monitor and track freight shipments, proactively communicating status updates to customers.
• Work closely with dispatchers, drivers, and account managers to coordinate deliveries and resolve delays.
• Assist with appointment scheduling and ensure on-time pickup and delivery of shipments.
• Maintain thorough documentation of customer interactions, service requests, and issue resolutions.
• Develop strong relationships with customers, ensuring a high level of satisfaction and repeat business.
• Identify and escalate service concerns to management when necessary.
• Performs related duties as assigned

Skills & Assets:

• High school diploma or equivalent
• 1+ years of customer service experience, preferably in trucking, logistics, or transportation.
• Experience in transportation management systems (TMS), Microsoft Office, and data entry preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing, walking, bending, and reaching

Some of our Benefits include:

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Vacation and Sick Time

Company-Paid Holidays

Life Insurance

Short-Term and Long-Term Disability Coverage

Health Savings Account (HSA) and Flexible Spending Account (FSA) Options

Dependent Care Reimbursement Account

Employee & Immediate Family Assistance Program (EAP)

Internal Growth and Career Advancement Opportunities

Collaborative and Team-Oriented Work Environment

More About Us

At TFI International, transportation is about more than moving freight from Point A to Point B -- it's about delivering dependable service, building strong relationships, and creating long-term career opportunities for our employees. For more than 50 years, BTC has provided bulk transportation solutions across North America while maintaining a strong commitment to safety, reliability, and operational excellence.

We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law