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Added 8 mins ago
Facility Health and Safety Officer (O-5 Billet) Non-Supervisory
Immigration and Customs Enforcement
Eloy, AZ
…and response. Serves as a key member of IHSC National PHSP program initiatives, excluding tuberculosis (TB) and infection disease (ID) programs, not limited to attending regional/national…
Added 9 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 9 mins ago
Metal Fabricator I
Sloan Valve Company
Mesa, AZ
Develop and maintain positive working relationships with team members through effective communications while building and maintaining trust & respect.
Added 18 mins ago
Account Manager- Marketing Operations
Baesman Group, Inc.
Remote, United States
Understanding client’s loyalty needs into a complete loyalty solution that includes program design, reward recommendations, analytics, ongoing program strategy, and ROI
Added 18 mins ago
Compensation and Benefits Senior I
Sempra
San Diego, CA
Creates manager toolkits and employee communications that explain pay structures, incentive eligibility, and benefit options.
Added 18 mins ago
BP
Manager of IT Security
Babcock Power
Louisville, KY
- $120,000 to $165,000 USD / year
The Manager of IT Security provides leadership for day-to-day security operations while helping advance the organization’s security strategy, operating model, and program maturity. This…
Added 18 mins ago
BP
Manager of IT Security
Babcock Power
Marlborough, MA
- $120,000 to $165,000 USD / year
The Manager of IT Security provides leadership for day-to-day security operations while helping advance the organization’s security strategy, operating model, and program maturity. This…
Added 20 mins ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 21 mins ago
Project Manager, Sponsorships & Experiential
Humana
Jefferson City, MO
…seeking a highly organized, strategic, and proactive Project Manager to lead the execution of an enterprise-wide priority initiative while serving as the operational hub for a growing…
Added 21 mins ago
CONFERENCE SERVICES MANAGER
Compass Group, North America
Saint Louis, MO
As a Conference Services Manager, you will provide the primary support to create the appropriate environment for effective meetings and events. You will serve as the manager of the customer…
Added 23 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Jefferson City, MO
- $49,605 to $70,865 USD / year
…resources, training, and support to succeed as an Editorial Project Manager and to grow your career at…
Added 38 mins ago
AS
Medication Tech (HCA/CNA) Per Diem - Senior Living / Yakima, WA
Avamere Skilled Advisors, LLC
Yakima, WA
- $20 to $22 USD / hour
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
AS
Medication Tech - Senior Living / Portland, OR
Avamere Skilled Advisors, LLC
Portland, OR
- $22.47 to $27.97 USD / hour
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Med Tech - ALF - Avamere at Sandy
Avamere Skilled Advisors, LLC
Sandy, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Med Tech - Avamere at The Stafford
Avamere Skilled Advisors, LLC
Lake Oswego, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Med Tech-Assisted Living - Avamere at Bethany
Avamere Skilled Advisors, LLC
Portland, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Med Tech-Avamere Hillsboro
Avamere Skilled Advisors, LLC
Hillsboro, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Med Tech - Senior Living / Gresham, OR
Avamere Skilled Advisors, LLC
Gresham, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Medication Tech - Avamere at Hermiston
Avamere Skilled Advisors, LLC
Hermiston, OR
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
AS
Medication Tech - Senior Living / Las Vegas, NV
Avamere Skilled Advisors, LLC
Las Vegas, NV
- $15 to $17 USD / hour
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
AS
Medication Tech (HCA or CNA) - Senior Living / Spokane, WA
Avamere Skilled Advisors, LLC
Spokane, WA
- $23 to $25 USD / hour
Document information pertaining to changes in residents’ status, personal needs, and communications with outside providers in the electronic medical record.
Added 38 mins ago
Director of Business Operations
Avint
Remote, United States
…performance-management infrastructure, compliance training, Career Manager support, and difficult employee matters in coordination with leadership and counsel as…
Added 45 mins ago
IT Operations Manager
COUNTY OF MOORE
Carthage, NC
Added 45 mins ago
Engineering Manager - PPA Engineering Development Program
Siemens
Wendell, NC
We are looking for an Engineering Manager, Power Protection & Automation Engineering Development Program . This position will be based at our corporate headquarters in Wendell, North…
Added 45 mins ago
Engineering Manager, Production Technician Development Program & Early Career
Siemens
Wendell, NC
…Automation, including the Production Technician Development Program (PTDP), internships, co-ops, apprenticeships, and support for engineering development pathways. You will build structured…

Textron

Customer Service Manager - 1st Shift

Wichita, KS, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY:

The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER).

JOB RESPONSIBILITIES:

Coordinate and communicate all aircraft issues with the customer.
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
Familiar with warranty programs.
Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
Adjust schedule as needed
Discuss credit terms and collect prepay or deposits, if applicable.
Define communications and discrepancy approval process with the Customer throughout visit.
Confirm Customer’s schedule and verifies Customer information in database.
Provide schedule estimate update to the Customer.
Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief.
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager
Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager
Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network
In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change preliminary invoice
Responsible for communicating safety expectations of the Service Center.
Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
Provide an invoice and collect payment, as applicable.
Post-delivery follow-up with Customer:
Assures that open issues involving parts, return maintenance, or billing issues are resolved.
Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader
Provide guidance and mentorship to peers as needed, including but not limited to:
Ensuring CSMs who transition to the service center receive adequate training on the systems that interface with the customer
Oversee customer disputes and ensure that we are addressing in a reasonable timeframe.
Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership.
Provide General Manager with financial updates to include
Generation and accuracy of the Bill Stat
Analysis and feedback on previous workorders for financial impact.

EDUCATION/ EXPERIENCE:

One or more of the below education and experience combinations is required:

4 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
6 years of relative aircraft maintenance experience
2 years of relative aircraft maintenance experience. Bachelor’s degree in Aviation or related field

Preferred:

Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience
A&P / Repairman / EASA License

•

QUALIFICATIONS:

Interpersonal savvy, ability to build and maintain strong customer relationships
Ability to anticipate and address customer needs
Excellent written and verbal communication
Possesses good organization and time management skills
Attention to detail, goal oriented
Ability to prioritize and manage time sensitive responsibilities
Highly motivated
Ability to work in team environment
Maintenance experience preferred
Conflict resolution

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

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