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Added 1 min ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 1 min ago
Distribution Designer I-Sr.
Entergy
Brookhaven, MS
Coordinate and lead pre-design and pre-construction meetings with internal and external stakeholders.
Added 1 min ago
Senior Manager, Network Engineering (Americas)
Synnex Corporation
Southaven, MS
Position Summary The Senior Manager, Network Engineering (Americas) is a senior technical leader who partners with peer leaders and solution architects to shape network engineering strategy…
Added 1 min ago
Quality Control Manager - Media Services
CACI
Chantilly, VA · Chantilly
…efficiency, customer satisfaction and innovation. The Quality Control Manager is central to these activities and serves lead for the quality control program and reporting…
Added 1 min ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Jackson, MS
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 3 mins ago
CH
Pharmacy Manager
CVS Health
Olmsted Twp, OH
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 4 mins ago
UG
Manager, Payer Advisory Services - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and…
Added 10 mins ago
SI
Quality & Compliance Manager (ISO 9001)
SynMax, Inc.
Houston, TX
- $110,000 to $135,000 USD / year
SynMax is looking for a Quality Manager to build, run and keep up our ISO 9001 quality management system (QMS) for software products. You'll own the QMS from end to end: documented…
Added 13 mins ago
Senior Project Manager (DHS, FEMA)
SHR Consulting Group, LLC
Alexandria, VA
SHR Consulting Group is seeking a Senior Project Manager who is ready to join us at an exciting time of rapid growth to support new efforts for the Federal Emergency Management Agency…
Added 14 mins ago
Maintenance Shop Technician B
UBLIC SERVICES OF OHIO TRANSPORTATION, LLC
Sandusky, OH
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 17 mins ago
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5082 - Assistant Store Manager PT
Hat World Inc.
Naples, FL
- $16 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 17 mins ago
IT Project Manager
Stony Brook University
St. James, NY
At Stony Brook Medicine, the IT Project Manager will be a member of the Stony Brook Medicine IT PMO Team and will report to the Assistant Director, IT Program Management. This individual…
Added 17 mins ago
Branch Manager - Eliot Ave - Middle Village, NY
JPMorgan Chase
Middle Village, NY
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 17 mins ago
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman
Bethpage, NY
Oversee and lead the reliable operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and…
Added 17 mins ago
Supervisor, Respiratory Therapy
RochesterRegional Health
CLIFTON SPRINGS, NY
…wknds out of a 6-week schedule, On-call. SUMMARY Assist the Manager of Respiratory Care in the development, growth, completion, and maintenance of respiratory clinical and technical…
Added 18 mins ago
Business Services Manager
LifeSouth Community Blood Centers
Gainesville, FL
LifeSouth Community Blood Centers is seeking an experienced, results-driven Business Services Manager to lead our Business Office operations at our headquarters in Gainesville, FL.
Added 18 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Schenectady, NY
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 18 mins ago
M
Superintendent, Track
MTA
Brooklyn, NY
- From $115,252 USD / year
Track Construction, Subway Maintenance, System Maintenance and Track Cleaning.
Added 18 mins ago
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General Superintendent, Track
MTA
Brooklyn, NY
- From $115,252 USD / year
…maintenance and repair operations to ensure personnel adherence to system safety policies and procedures , and m aintain and allocate budget within the…
Added 18 mins ago
Branch Manager - Brooklyn South - Brooklyn, NY
JPMorgan Chase
Brooklyn, NY
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 19 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 19 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 19 mins ago
Laboratory Manager - Blood Bank - St. Peters Hospital
Trinity Health
Albany, NY
A system level position in SPHP responsible for the managerial and operational functions within the specified laboratory section for all system sites. These responsibilities include…
Added 19 mins ago
Program Manager, Airport Screening Operations
Leidos
Rochester, NY
Leidos is seeking a Program Manager for Airport Screening Operations to lead execution of a TSA Screening Partnership Program (SPP) task order providing airport security screening services…
Added 19 mins ago
Medical Assistant - Massena Wound Care
Rochester Regional Health
Rochester, NY
…York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care…

Textron

Customer Service Manager - 1st Shift

Wichita, KS, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY:

The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER).

JOB RESPONSIBILITIES:

Coordinate and communicate all aircraft issues with the customer.
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
Familiar with warranty programs.
Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
Adjust schedule as needed
Discuss credit terms and collect prepay or deposits, if applicable.
Define communications and discrepancy approval process with the Customer throughout visit.
Confirm Customer’s schedule and verifies Customer information in database.
Provide schedule estimate update to the Customer.
Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief.
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager
Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager
Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network
In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change preliminary invoice
Responsible for communicating safety expectations of the Service Center.
Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
Provide an invoice and collect payment, as applicable.
Post-delivery follow-up with Customer:
Assures that open issues involving parts, return maintenance, or billing issues are resolved.
Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader
Provide guidance and mentorship to peers as needed, including but not limited to:
Ensuring CSMs who transition to the service center receive adequate training on the systems that interface with the customer
Oversee customer disputes and ensure that we are addressing in a reasonable timeframe.
Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership.
Provide General Manager with financial updates to include
Generation and accuracy of the Bill Stat
Analysis and feedback on previous workorders for financial impact.

EDUCATION/ EXPERIENCE:

One or more of the below education and experience combinations is required:

4 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
6 years of relative aircraft maintenance experience
2 years of relative aircraft maintenance experience. Bachelor’s degree in Aviation or related field

Preferred:

Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience
A&P / Repairman / EASA License

•

QUALIFICATIONS:

Interpersonal savvy, ability to build and maintain strong customer relationships
Ability to anticipate and address customer needs
Excellent written and verbal communication
Possesses good organization and time management skills
Attention to detail, goal oriented
Ability to prioritize and manage time sensitive responsibilities
Highly motivated
Ability to work in team environment
Maintenance experience preferred
Conflict resolution

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

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