Jobs in the United States

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Added 8 mins ago
FC
Catalytic Projects Associate (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present…
Added 8 mins ago
FC
Junior Associate, Economic Innovation & Strategy (Management Analyst I)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
…supports businesses and entrepreneurs, and foster innovation. The Associate will provide both project and administrative support across teams, support program delivery, data tracking, and…
Added 11 mins ago
Support Associate IV
CGI
Los Angeles, CA
Under the direct supervision of the CGI Management personnel, the Support Associate assists the Customer Service department in completing the various duties in the Customer Service…
Added 23 mins ago
Phlebotomist - Harbour View Medical Center
Bon Secours Mercy Health Inc
Suffolk, VA
Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
Added 27 mins ago
W
(USA) Senior Meat Cutter
Walmart
RAPID CITY, SD
- $19 to $27 USD / hour
…and backroom operations providing meat products to members by processing meat according to specifications for example cutting slicing grinding and wrapping meat products ensuring compliance…
Added 40 mins ago
A
Masker
Aerotek
Fountain Valley, CA
- $18 USD / hour
Manufacturing Associate - Masking/Prepping small parts
Added 44 mins ago
Associate Software Engineer
Highmark Health
Jefferson City, MO
+ 3+ years of experience working with Oracle Autonomous Transaction Processing (ATP) databases.
Added 49 mins ago
CREDENTIALING SPECIALIST
Covenant HealthCare
SAGINAW, MI
Added 59 mins ago
G
Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 59 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 59 mins ago
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Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 59 mins ago
G
Maintenance Engineer
GPAC
Hopkins, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 59 mins ago
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Maintenance Engineer
GPAC
Champlin, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 59 mins ago
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Maintenance Engineer
GPAC
St Louis Park, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 1 hour ago
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Maintenance Engineer
GPAC
Wayzata, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 1 hour ago
G
Maintenance Engineer
GPAC
Mound, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 1 hour ago
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Maintenance Engineer
GPAC
Shakopee, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 1 hour ago
BF
Automotive Service Advisor
Blain's Farm & Fleet
Portage, MI
- Up to $20 USD / hour
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Added 1 hour ago
Assistant Project Specialist - Aviation & Federal
Burns & McDonnell
Kansas City, MO
+ Assist with various forms of data entry on projects, including (but not limited to) processing project change orders, entering changes to the cost reports, and overseeing the accounts…
Added 1 hour ago
NE
Customer Associate
NorthWestern Energy
Great Falls, MT
- $18 to $32.07 USD / hour
The Customer Associate is a dedicated, customer-focused professional who communicates directly with customers and responds to a variety of needs and requests. The position serves as a point…
Added 1 hour ago
Cook
Raising Cane's
Mandeville, LA
…Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other…
Added 1 hour ago
CWR-Warehouse Associate I
ManpowerGroup
Hammond, LA
Our client, transportation and logistics operations is seeking a Warehouse Associate I to join their team. As a Warehouse Associate I, you will be part of the warehouse team supporting…
Added 1 hour ago
W
(USA) Freight Flow Associate
Walmart
Slidell, LA
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 1 hour ago
Databricks Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
. Databricks Data Engineer Associate/Professional or Databricks Solutions Architect certification.
Added 1 hour ago
Restaurant Crewmember - Weekday Closing
Raising Cane's
Baton Rouge, LA
…between. Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other…

Texicare

Senior Customer Experience Advocate

TX, United States

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Job details

Experience: At least 4 years of experience working in a fast-paced call center environment, ideally in healthcare customer service.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Texicare

Founded in 2023 as a mission-driven health affiliate of Texas Mutual, Texicare was created by a group of seasoned healthcare professionals, and is headquartered in Austin, Texas.

Texicare is committed to changing the healthcare landscape by providing small businesses with innovative solutions that increase access to easy-to-use, more affordable, quality health care for Texans and their families. Texicare’s vision is to transform the healthcare ecosystem for the better, helping to create a healthier and happier Texas. Our healthcare plans were designed to be used, to remove barriers to care, to truly make a difference in people’s lives.

We’re looking for passionate, mission-driven individuals to join us in creating a healthier and happier Texas.

Position Summary

As a Senior Customer Experience Advocate, you will serve as a subject matter expert and escalation point for complex member and stakeholder inquiries. You will help people understand their benefits, coverage, claims, billing, and provider networks, bringing sound judgment and clear, empathetic communication to each interaction.

You will take ownership of complex issues from initial review through resolution, coordinating with operational and support teams, keeping stakeholders informed, and ensuring accurate, timely follow-through. You will interpret plan documents and investigate claims or billing discrepancies, while maintaining thorough CRM documentation that supports a seamless experience and meets privacy and compliance standards.

You will also help direct day-to-day work by serving as a trusted resource for customer advocates. Through real-time guidance, coaching, quality feedback, and support for onboarding and training, you will strengthen team capability and reinforce consistent service standards. You will identify recurring issues and partner with leaders and cross-functional teams to improve processes, address root causes, and prevent future challenges.

If you are someone who has extensive call center customer service experience, strong knowledge of healthcare benefits and claims, and the judgment to manage sensitive situations with care, we want to hear from you! Apply today.

Essential Job Functions

In this role, you will be responsible for:

Serving as a primary escalation point for complex or sensitive stakeholder inquiries across electronic correspondence, ensuring high-quality resolution and exceptional service delivery.
Overseeing the lifecycle of complex stakeholder issues from initial discovery through final resolution, coordinating cross-functional efforts, ensuring timely follow-up, and maintaining clear, proactive communication.
Acting as a trusted expert in benefits, policies, claims, and internal processes; provide guidance to team members and stakeholders on nuanced or high-impact scenarios.
Identifying root causes of recurring issues, recommend and influence process improvements, and partner with leadership to implement solutions that enhance the overall customer experience.
Documenting all customer interactions within the Customer Relationship Management (CRM) system to ensure a seamless member experience and to satisfy HIPAA, privacy, and internal regulatory audit standards.
Analyzing and interpreting complex plan documents to provide authoritative guidance on eligibility, coverage, and cost-sharing.
Leading the resolution of complex claims and billing discrepancies, including initiating and tracking escalations, reprocessing, and cross-departmental coordination to ensure accurate outcomes.
Partnering with operational and support teams to identify systemic issues, validate data integrity, and ensure sustainable resolution of identified gaps.
Serving as the team lead and go-to resource for customer advocates; provide real-time support, coaching, and mentorship to enhance team capability and performance.
Supporting onboarding and ongoing training initiatives; developing and maintaining knowledge resources, best practices, and processing documentation to elevate team effectiveness.
Modeling best-in-class service delivery; support quality assurance efforts by reviewing interactions, providing feedback, and reinforcing service standards across the team.

To be successful in this role, you must have:

A high school diploma or equivalent required; associate or bachelor’s degree preferred.
At least 4 years of experience working in a fast-paced call center environment, ideally in healthcare customer service.
Experience supporting multiple communication channels (phone, chat, email).
Working knowledge of health insurance terminology, claims processing, benefits, and/or provider services preferred.
Demonstrated leadership skills, including the ability to guide and support teammates, contribute to daily team operations, and help move department priorities forward.
Strong verbal and written communication skills.
Demonstrated ability to work in a fast-paced, metric-driven environment.
Proficiency with computer systems and ability to navigate multiple platforms simultaneously.
A quiet, dedicated workspace, free from distraction to best serve stakeholders.

It would be great if you have:

Are bilingual in English and Spanish.
Have previous experience in a HIPAA-regulated environment.

Benefits

Automatic 4% employer contribution to retirement plan
401k plan with 100% match up to 6%
Flexible time off for vacation, illness, etc.
Nine paid holidays
Day one health, Rx, vision, and dental insurance
Life and disability insurance
Flexible spending account
Pet coverage and pet Rx discounts
Free identity theft protection
Free 2nd medical opinion service

Location

Texicare offers a flex-hybrid environment centered around collaboration and connection. All employees must reside in Texas. Team members living in the Austin area are expected to work from our office at least two days per week. Those based outside the greater Austin area may work remotely within Texas, with occasional travel to Austin as needed.

Texicare is an equal opportunity employer.

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