Branch Operations Supervisor
- Celina, TX, United States
$58,000 to $64,000 USD / year
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Job details
- Pay
- $58,000 to $64,000 USD / year
- Posting language
- English
- Posted
Original job description
Position Summary
Texas Republic Bank is seeking a Branch Operations Supervisor to lead and support personal bankers and tellers, ensuring efficient branch operations, excellent customer service, and compliance with bank policies and procedures. This is a hands-on supervisory role that includes staff training, scheduling, cash management, operational oversight, and providing backup support across branch functions as needed.
Key Responsibilities
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Supervise, schedule, train, and support personal bankers and tellers to ensure adequate staffing and high-quality customer service.
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Oversee daily branch operations, including cash management, vault balancing, cash shipments, teller balancing, and dual-control procedures.
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Address customer concerns and complaints, resolving issues promptly and escalating when appropriate.
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Provide hands-on backup for teller transactions, new accounts, and other branch functions as needed.
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Ensure timely and accurate processing of deposits, loan payments, incoming mail, wire transfers, and other banking transactions.
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Review daily operational reports and ensure accurate recordkeeping, document imaging, and adherence to bank policies and procedures.
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Coordinate branch opening and closing procedures, maintain branch security, and ensure the facility, equipment, and supplies are properly maintained.
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Collaborate with other departments and branches to support daily operations and meet customer needs.
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Promote bank products and services while delivering a welcoming customer experience consistent with our motto, "Banking like it oughta be!"
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Attend management meetings and perform other duties as assigned.
Qualifications
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Associate degree or equivalent from a two-year college or technical school, or five years of related experience and/or training, or an equivalent combination of education and experience.
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Previous supervisory experience required; experience supervising tellers, personal bankers, or bookkeeping personnel preferred.
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Strong customer service, leadership, organizational, and problem-solving skills.
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Ability to work independently, manage multiple priorities, and maintain attention to detail.
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Basic computer proficiency, including Microsoft Word, Excel, Outlook, telephone systems, and core banking systems.