Front Desk Representative (Full-Time) (Houston)

Description Texas Regional Physicians (TRP) is a patient-focused, state-of-the-art medical practice offering comprehensive care across multiple specialties, including pain management, orthopedics, and related services. Our integrated model allows patients to receive coordinated, efficient care in one location - eliminating unnecessary visits and improving outcomes.

We are seeking a dependable, compassionate Front Desk Representative to serve as the first point of contact for our patients. This role is ideal for someone looking to grow in healthcare while making a real impact on patients’ lives.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Verify and update patient demographic and insurance information
• Maintain accurate patient records in compliance with HIPAA regulations
• Confirm referrals, verify orders, and obtain authorizations as required
• Screen patients to ensure proper exam preparation (NPO, full bladder, etc.)
• Schedule walk-in patients with appropriate physician orders
• Collect copays, coinsurance, and deductibles; balance daily deposits
• Coordinate patient transportation with approved couriers when needed
• Assist medical records, verification, and scheduling teams as necessary
• Support providers, management, and sales teams with patient needs
• Keep the lobby and front desk area clean, organized, and professional
• Perform other administrative and office duties as assigned

Requirements

Qualifications

• Previous medical front desk or healthcare experience preferred
• Strong customer service, communication, and multitasking skills
• Detail-oriented with the ability to work in a fast-paced environment
• Comfortable handling financial transactions
• Bilingual (English/Spanish) preferred
• Professional, reliable, and patient-focused

Why Join Texas Regional Physicians?

• Collaborative, multi-specialty medical environment
• Growth and learning opportunities in healthcare
• Supportive team culture focused on patient care excellence