THECB - Program Specialist I (ADVi Virtual Advisor

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107527andPostingSeq=1Job Description*Your job application must be completely filled out. Resumes do not take the place of the requirement to include this information on the application*This position is currently approved for fully remote work (must live in Texas). This is subject to business needs and may be revoked at any time.About the Texas Higher Education Coordinating Board The Texas Higher Education Coordinating Board (THECB) works to ensure that all Texans have access to high-quality, affordable higher education opportunities that prepare students for successful careers and strengthen the state's workforce and economy. Through collaboration with colleges, universities, policymakers, and education partners across Texas, THECB advances initiatives that expand educational opportunity, promote student success, and support the future of higher education. General Description:This position provides direct support to Texas high school students and adult learners navigating the journey into postsecondary education. The position is part of a statewide virtual advising initiative that pairs an AI-powered chatbot named ADVi with human support to guide and support students on the college-going process. As an ADVi Virtual Advisor, you will provide college and career advising services to ADVi users and support ongoing chatbot operations and content development or maintenance. Work includes monitoring student communications and responding directly to students to answer questions and providing advising support via text message, email, video conference, webinar, and other virtual media formats. Work also includes coordinating responses with other advisors, documenting interactions with students, and ensuring responses align with best advising practices in the field, as well as team, division, and agency standards for high-quality service, including content accuracy and reliability; information equity; accessibility; and lack of personal bias. Maintains current knowledge of college attainment and success topics, such as admission, application, and enrollment policies; financial aid processes and policies; college readiness; career coaching; and military crosswalks. Supports the College and Career Advising division and works with other agency staff in advising and consulting with P-12 education and institutions of higher education to achieve the goals of the Coordinating Board's strategic plan for higher education.General Duties and Responsibilities:General duties and responsibilities encompass three main categories of focus: (1) virtual advising and service delivery; (2) program consultation and operational support; and (3) stakeholder engagement. Virtual Advising and Service Delivery Provides high-quality advising to students and potential students through text message, email, videoconference, webinar, and other virtual media formats. Participates in regular professional development and training opportunities maintains current knowledge of research and trends related to college, career, and military advising and communications strategies most effective to reach high school students and adult learners. Organizes and maintains records and statistical data necessary for program evaluation, development, and reports. Contributes to the development, review, and maintenance of internal advising resources and documentation systems, ensuring content remains accurate, accessible, and responsive to emerging student needs. Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times. Monitors other requirements, laws, regulations, policies, and procedures relevant to the ADVi program to ensure ongoing compliance. Stakeholder Engagement Facil tates collaboration among agency staff and appropriate external stakeholders on assigned projects, such as sharing trends in student messaging or identifying gaps in services. Coordinates with team to plan and execute webinars, social media events, and other innovative programming to support and inform students. Collaborates and maintains partnerships with key groups and resources within the state of Texas. Supports outreach efforts by developing promotional materials, contributing to newsletters, and participating in initiatives related to ADVi and other agency programs and tools.Program Consultation and Operational Support Collaborates on the planning, development, and implementation of the ADVi chatbot and related initiatives within the agency. Collaborate with team and division staff on content planning and development for the ADVi chatbot and related staff, including providing input on both proactive and reactive student messaging. and related initiatives within the agency. Participates in regular evaluation of the success of programmatic efforts and ongoing improvement efforts. Participates in product and user testing for the ADVi chatbot platform and other agency tools or initiatives relevant to the program, including the ApplyTexas system, My Texas Future, the Texas Application for State Financial Aid, and the Texas OnCourse Academy. Supports the development of high-quality programmatic reports and presentations for a variety of purposes. Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities.Knowledge, Skills, and Abilities:Knowledge of Texas public education and/or higher education systems. Knowledge of Texas higher education advising, college admissions, financial aid processes, career exploration and planning, workforce readiness, and military readiness. Skill in using technology and industry best practices to meet service goals. Skill in planning, setting appropriate goals and object