Sales Operations Manager

Who We Are:

At Texas Elite Generators, we are family helping families providing confidence with our safe and reliable standby power solutions. We are committed and understand that exceptional service, affordability, and reliability is important to everyone. From our certified expert installation to hassle-free maintenance, we believe we will be there when you need us most. It’s more than power – it’s peace of mind.

Who You Are:

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that’s learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Mission:

• The Sales & Operations Manager runs TEG's sales, project management and electrical work, from first lead to final invoice. This role leads the sales reps and the master electrician, holds the team accountable to clear targets, and keeps the office running.

Obsessions:

• Every lead contacted within 48 hours, with every call, text and email logged in Salesforce.
• Hitting sales bookings vs. budget every month and growing the win rate.
• Moving projects from Closed Won to startup in 45 days or less on average.
• Electrical at 85% productivity, with revenue at or above the annual target.
• Customers updated at every project milestone: deposit, permit, install date and startup.

Expectations: To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily.

• Lead the sales team day to day: set and track targets, coach, and hold the reps accountable. Carry out the growth strategy set by the Branch Manager.
• Own the lead-to-close process: first contact within 48 hours, lead qualification (what makes a quality lead, tracked in Salesforce), quotes and close rate.
• Approve discounts up to the limit set by the Branch Manager; escalate larger discounts to the Branch Manager.
• Run promos, SPIFFs and marketing, including SPIFFs that help sell down aged inventory with the Branch Manager.
• Work builder and special accounts through the sales team. The Branch Manager keeps the key relationships.
• Project management from Closed Won to final invoice: deposits, equipment, ATS approval, permits and inspections, install, startup and close-out.
• Select, schedule and manage subcontractors (gas and plumbing, concrete, delivery), and hold them to schedule and quality.
• Lead the master electrician: partner on strategy and marketing to grow electrical revenue, schedule site visits, and produce electrical quotes.
• Billing: deposit and final invoices and work order close-out invoicing. Help resolve AR collections and disputes.
• Keep customers updated throughout each project; serve as the escalation point for project issues.
• Office administration, and phone backup for the Service Scheduler.
• Track and report sales, project and electrical results. Provide input to the annual budget.
• Supervise Project Coordinators once they're added.
• Hire, coach, review and handle discipline for the team, with the Branch Manager and Loftin HR.
• Hold the team to documented processes, and run regular team meetings.
• Other duties and projects as assigned

Success Metrics:

• Most Critical Outcome: Sales bookings vs. budget

Additional Measurements:

• Leads contacted within 48 hours: 95% or better
• Lead conversion and win rate, tracked in Salesforce
• Closed Won to startup: 45 days or less on average
• Electrical: 85% productivity; revenue vs. annual target

Qualifications/Experience/Education:

• 5+ years in a management role in residential generators, construction or a related trade
• Proven record of managing a sales team and holding it accountable to targets
• Project management experience, including permits, inspections and subcontractors
• Billing and AR experience
• Salesforce experience strongly preferred; highly competent in Microsoft 365
• Highly organized, accountable self-starter with strong communication and customer service skills
• Ability to deliver high quality work product.
• Strong problem-solving and analytical skills.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check and drug screen

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 40 pounds; over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two subsidized Medical plans – PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

At Texas Elite Generators we don’t just accept difference - we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Texas Elite Generators is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Texas Elite Generators is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Preferred method of response is via our Careers page My Job Search (ukg.net)