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Added 7 mins ago
AT
Senior IT Project Manager - Healthcare Programs
AHU Technologies Inc
Washington, DC
- $83 to $88 USD / hour
Client is looking for a Project manager to support the PMO of the Client program. This self-motivated and passionate individual will assist the team in meeting critical milestones and…
Added 18 mins ago
Principal Engineer I - System Design / Architecture Engineering
Toyota
Liberty, NC
The primary responsibility of this role is to provide technical leadership for platform and infrastructure solutions , ensuring scalable, secure, and reliable systems that align with…
Added 18 mins ago
Associate Project Manager - PM Next
Siemens
Wendell, NC
Siemens' PMO is looking for an Associate Project Manager to join our team in Electrification and Automation and Protection and Automation (P&A) Team . This role is based in Wendell, NC and…
Added 18 mins ago
VG
Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions
Volvo Group
Greensboro, NC
- $128,300 to $158,400 USD / year
We’re on a mission to unlock new growth opportunities for Volvo Autonomous Solutions. As the Senior Service Program Engineer and Asset Planning Manager, you will lead the development and…
Added 19 mins ago
PMP Dashboards Stakeholders Consultant
COOLSOFT
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The Program Manager is part of the Transformation Management Office (TMO). The position reports directly to the Program Sponsor (Chief Deputy Secretary) along with the Technical Program…
Added 19 mins ago
Lead Personnel Security Specialist
Applied Research Associates, Inc.
Raleigh, NC
…fall under the Facility Security Officer – Security Operations Manager: Program Security, Special Security (SCI), and Cyber Security. These three teams collaborate to ensure security…
Added 19 mins ago
L
Lead Product Manager- Enterprise Delivery Platform
Lowe's
Charlotte, NC
- $111,600 to $212,000 USD / year
7 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
Added 19 mins ago
Sr Analyst - Fraud Defect Analysis
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Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums
Added 19 mins ago
IT Support Specialist
TD Bank
Charlotte, NC
Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
Added 19 mins ago
M
IT Program Manager II
ManpowerGroup
Charlotte, NC
- $50 to $53 USD / hour
Our client, IT & Data Management is seeking an IT Program Manager II to join their team. As an IT Program Manager II, you will be part of the GBAM International DQCE team supporting Global…
Added 19 mins ago
Program Manager – Tax System Modernization - Onsite
MSys Inc.
Raleigh, NC
Coordinate with the tax system vendor, Technical Program Director and Functional Program Director from planning and analysis to execution and deployment.
Added 32 mins ago
Project Manager
Zenfreed, LLC
Lansing, MI
This position is for a Senior Project Manager (PM3) to assist the State of Michigan Project Management Office supporting Michigan Department of Corrections with high-priority projects.
Added 39 mins ago
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Lead Datacenter Cable Technician - Traveling
TEKsystems
Dallas, TX
- $25 to $32 USD / hour
Job DescriptionConsistently run major project crews; assume responsibility for effective performance and provide necessary training; assume responsibility for adherence to Company and…
Added 41 mins ago
Program Manager
Executive Recruiting Group
San Luis Obispo, CA
…Under existing PMO leadership, you will work alongside the Program Manager and project coordination team. PMO leadership, in alignment with SLO project leadership, will define your…
Added 41 mins ago
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Facilities Maintenance Manager
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- $141,400 USD / year
As the Facilities Maintenance Manager, you will be responsible for overseeing the maintenance and upkeep of our facilities. This includes managing the maintenance team, developing, and…
Added 42 mins ago
Assistant Superintendent
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The Assistant Superintendent will report directly to the Division Operations Manager as well as the senior management team along with the Project Manager and/or Superintendent of a given…
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Advocate for use of the GRC technology platform as the optimal tool for risk and governance program activities and system of record
Added 42 mins ago
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ServiceNow Project Manager
Eliassen Group
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- $72 to $76 USD / hour
Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project…
Added 51 mins ago
Principal Power Control & Automation Eng
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Added 51 mins ago
Prefabrication Project Manager (Greenville, WI)
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Bachelor's degree in construction, Construction Management, Engineering, Program Management, or a related field and 7 years relevant project manager experience in the construction or…
Added 52 mins ago
Implementation Manager
IO DATASPHERE INC
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Added 52 mins ago
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MILWAUKEE, WI
Added 52 mins ago
RH
Continuous Improvement Manufacturing Internship
Reyes Holdings
MILWAUKEE, WI
- $23 USD / hour
Perform and accomplish tasks, activities, and projects with guidance from Intern Manager
Added 1 hour ago
Program Manager - Tulsa
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The Program Manager is responsible for leading the planning, organization, and management of complex programs and projects, ensuring successful execution within defined scope, quality,…
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Teton.ai

Manager, CX Operations

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

MANAGER, CX OPERATIONS

LOCATION: US REMOTE

COMP: 120-145K USD BASE + PARTICIPATION IN OUR WARRANT PROGRAM

ABOUT TETON

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

In senior living, Teton helps care teams spot fall risk before it becomes a fall, and alerts staff immediately when a fall does occur.

THE ROLE

As Teton's Manager of CX Operations, you'll own how every new community gets from signature to go-live, and make sure that journey is predictable, well run and easy for the customer. A community's first months with Teton shape everything that follows. When go-live dates slip, handoffs break or customers hear different answers from different people, trust erodes before the value has a chance to show. You'll own fixing that.

This is a hands-on, high-ownership role. You'll start in the work, running live deployments yourself, and build the process, tools and standards that let us take on many more communities with confidence. You'll be the throughline of the customer journey, working through Account Management, Customer Success, Deployment and Clinical to keep every site on one plan, one timeline and one source of truth.

The role reports to the VP of Customer Experience.

WHAT YOU'LL OWN

Every deployment, from signature to go-live

Own the plan for every live deployment: timeline, milestones, risks and status, with nothing falling through the cracks.
Run deployments hands-on at the start, and step in personally when a site is at risk.
Make sure every customer has one plan, one timeline and one person to call when they're stuck.

The operating system for CX

Design and own the end-to-end implementation process, with clear handoff criteria between BD, Deployment, Field Tech, Customer Success and Clinical.
Build one source of truth for the live status of every site, and the reporting leadership relies on.
Select and roll out the right tooling to replace spreadsheets, connected to our CRM.
Build a capacity model that tells us how many sites we can run at once and when to hire.

Enablement and change management

Turn every process into something the team can actually use: clear documentation, training and playbooks.
Lead change across teams so new ways of working stick, not just get announced.
Make sure people know who owns what, and keep that map current as we grow.

Scale

Hire, onboard and lead project managers as deployment volume grows.
Prepare operations for US expansion: new states, more install partners and many more sites.
Continuously improve process, tooling and data quality across Customer Experience.

WHO YOU'LL WORK WITH

Account Management: they own the operator relationship and expansion. You give them accurate timing, status and capacity, so every commitment to a customer is one we can keep.
Deployment: you coordinate site evaluation, technical setup, field techs and install partners against one timeline per site.
Customer Success: CSMs own community kickoff, training and long-term adoption. You build their milestones into the plan and hand them a clean start.
Clinical Solutions Lead: you build clinical governance into every plan before baseline.

HOW SUCCESS IS MEASURED

Targets are set with your manager and reviewed quarterly.

Speed: shorter time from signature to go-live and baseline.
Predictability: more sites going live on the committed date.
Quality: fewer handoff issues and less rework between teams.
Scale: more sites running at once without dropping quality.
Customer experience: customers who find onboarding clear, organized and easy.

WHAT WE'RE LOOKING FOR

Required

6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.
A track record of designing processes from scratch and getting teams to adopt them.
Experience leading change management and enablement: training, documentation and rollout of new ways of working.
Experience selecting and rolling out delivery tooling, such as a PSA platform.
Strong executive reporting and stakeholder communication.
Proven ability to lead cross-functional work without formal authority.
Experience in a startup or scale-up: you've built structure through ambiguity and rapid growth, and you thrive in it.

Preferred

Experience in healthcare technology, hardware or field-deployed software.
Experience building or leading a PMO.
Familiarity with HubSpot, Notion, and modern collaboration tools.

MINDSET

Radical ownership: if a site is late, you own finding out why and fixing it, whoever's part it was.
Outcome-driven: you measure success by sites live on time and customers who trust us, not by plans produced.
Hands-on and strategic: you run the work today while building the system for tomorrow.
Builder's mindset: you create structure where there isn't any, move fast, and adjust as you learn.
A direct, transparent communicator who escalates early and brings solutions with the problem.

LOCATION

Fully remote, anywhere in the US. Occasional travel to client communities and team gatherings.

WHAT WE OFFER

Competitive salary and participation in our warrant program.
Work with state-of-the-art technology in a pioneering field.
A vibrant, learning-focused work environment.
401(k) plan, paid time off, and health insurance.

WHAT IT'S LIKE WORKING AT TETON

We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning.

We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board.

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