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Added 1 min ago
CH
Pharmacy Technician
CVS Health
Conway, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Ocala, FL
- $16 to $24 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 3 mins ago
Trade Compliance Program Manager
Waters Corporation
Milford, MA
Waters Corporation is seeking a highly skilled Trade Compliance Program Manager to lead our global program for core product attributes, including HS/HTS tariff classification, export…
Added 11 mins ago
EMC Laboratory Manager
Forrest Johnson
Knoxville, TN
As the EMC Laboratory Manager, you are responsible for the technical excellence, operational execution, and continuous advancement of AMS’s EMC capabilities in support of nuclear power…
Added 11 mins ago
Projects Civil/Structural Superintendent
Turner Industries Group, LLC
Commerce City, CO
…construction workers and provides overall on-site administrative and technical management on maintenance or construction sites. Non-exempt role; Reports to the Site Manager or Project…
Added 11 mins ago
Technical Program Manager – Manufacturing Readiness - 817
Quantinuum
Broomfield, CO
Added 11 mins ago
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Tools And Automation Engineer
TEKsystems
Broomfield, CO
- $138,700 to $190,700 USD / year
Technical interview with the hiring manager and engineering team.
Added 11 mins ago
Product Manager, Operational World Model
Maxar Intelligence I
Westminster, CO
…training, planning, mission rehearsal, and operations. As a Product Manager, you will own the product direction for this capability. You will turn customer and mission needs into a focused…
Added 11 mins ago
Sales Compensation Implementation Manager, Google Cloud
Google
Boulder, CO
Share Sales Compensation Implementation Manager, Google Cloud
Added 12 mins ago
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Sr. Manager, VIP Coverage Authorization Systems
Visa USA Inc
Denver, CO
- $163,300 to $261,600 USD / year
Added 12 mins ago
Customer Success Manager
Mimecast
Denver, CO
Customer Value Manager - Remote role based in the USA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine…
Added 12 mins ago
Software Program Manager
USU RESEARCH FOUNDATION
DENVER, CO
…an experienced and detail-oriented advanced career Software Program Manager to lead the development and sustainment of complex software systems supporting satellite ground operations in our…
Added 12 mins ago
Enterprise Architecture Mission Engineer
USU RESEARCH FOUNDATION
DENVER, CO
…Capabilities office (SpRCO) and Space Systems Command (SSC) Combined Program Office (CPO). The successful applicant will be responsible for assisting SpRCO and CPO to develop national level…
Added 12 mins ago
Configuration Management Analyst (Job 1510)
DLH
North Charleston, SC
…participate in the Configuration Control Board (CCB) and the Technical Review Board…
Added 13 mins ago
CO
Administrative Assistant I/II - City Attorney's Office - Civil (Part-time)
City of Westminster, CO
Westminster, CO
- $28.99 to $39.89 USD / hour
- Part-time
…work. Incumbents are able to complete tasks and projects with technical/functional latitude and minimal oversight. They have directly related experience for the position and are competent…
Added 13 mins ago
CO
Electrician II/III
City of Westminster, CO
Westminster, CO
- $38.72 to $53.27 USD / hour
The Electrician II/III is responsible for skilled technical work in the installation, inspection, maintenance, repair, and testing of various electrical components and equipment in City…
Added 13 mins ago
CO
Electrician II/III - Water/Wastewater Plants
City of Westminster, CO
Westminster, CO
- $38.72 to $53.27 USD / hour
…by the State of Colorado, or reciprocal state. Work involves technical field maintenance projects, and the installation, inspection, repair, and testing of electrical and hydraulic…
Added 13 mins ago
CO
Control Systems Engineer (SCADA)
City of Westminster, CO
Westminster, CO
- $55.48 to $69.35 USD / hour
The Control Systems Engineer (SCADA – Supervisory Control and Data Acquisition) is a professional, technical position in the Department of Public Works and Utilities, Utilities Operations…
Added 13 mins ago
Director AI Ecosystem Partnerships
GoDaddy
United States
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office…
Added 14 mins ago
Digital Ops & Analytics Intern
Rockland Trust
Rockland, MA
As a member of the Digital Operations & Analytics Team, you'll work closely with the Digital Banking Analyst Manager and Digital Banking professionals to help support the systems and tools…
Added 15 mins ago
Project Manager II
Geosyntec Consultants, Inc.
Los Alamos, NM
Serve as a Control Account Manager (CAM) responsible for planning, budgeting, managing, and controlling costs and schedule performance for a project or subproject and serve as a point of…
Added 18 mins ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
The Sr. Manager will guide engineering and process work from design through procurement, construction, commissioning, startup, and operational handoff, while sustaining effective product…
Added 18 mins ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
The Sr. Manager will guide engineering and process work from design through procurement, construction, commissioning, startup, and operational handoff, while sustaining effective product…
Added 25 mins ago
J
Mobile App Packaging Specialist
Jobgether
Remote, United States
- $103,000 to $123,000 USD / year
Support iOS application deployment using IPA packages and Volume Purchase Program (VPP)/Apple Business Manager (ABM) integrations, as well as Android deployments using APK/AAB formats and…
Added 26 mins ago
Senior HR Operations Specialist (Deployment Support)
Metrea
Tampa, FL
…just hire world-class Aviators, Flight Operations leaders, and technical specialists - we create an environment where they can thrive, grow, and deliver critical effects…

Teton.ai

Manager, CX Operations

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

MANAGER, CX OPERATIONS

LOCATION: US REMOTE

COMP: 120-145K USD BASE + PARTICIPATION IN OUR WARRANT PROGRAM

ABOUT TETON

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

In senior living, Teton helps care teams spot fall risk before it becomes a fall, and alerts staff immediately when a fall does occur.

THE ROLE

As Teton's Manager of CX Operations, you'll own how every new community gets from signature to go-live, and make sure that journey is predictable, well run and easy for the customer. A community's first months with Teton shape everything that follows. When go-live dates slip, handoffs break or customers hear different answers from different people, trust erodes before the value has a chance to show. You'll own fixing that.

This is a hands-on, high-ownership role. You'll start in the work, running live deployments yourself, and build the process, tools and standards that let us take on many more communities with confidence. You'll be the throughline of the customer journey, working through Account Management, Customer Success, Deployment and Clinical to keep every site on one plan, one timeline and one source of truth.

The role reports to the VP of Customer Experience.

WHAT YOU'LL OWN

Every deployment, from signature to go-live

Own the plan for every live deployment: timeline, milestones, risks and status, with nothing falling through the cracks.
Run deployments hands-on at the start, and step in personally when a site is at risk.
Make sure every customer has one plan, one timeline and one person to call when they're stuck.

The operating system for CX

Design and own the end-to-end implementation process, with clear handoff criteria between BD, Deployment, Field Tech, Customer Success and Clinical.
Build one source of truth for the live status of every site, and the reporting leadership relies on.
Select and roll out the right tooling to replace spreadsheets, connected to our CRM.
Build a capacity model that tells us how many sites we can run at once and when to hire.

Enablement and change management

Turn every process into something the team can actually use: clear documentation, training and playbooks.
Lead change across teams so new ways of working stick, not just get announced.
Make sure people know who owns what, and keep that map current as we grow.

Scale

Hire, onboard and lead project managers as deployment volume grows.
Prepare operations for US expansion: new states, more install partners and many more sites.
Continuously improve process, tooling and data quality across Customer Experience.

WHO YOU'LL WORK WITH

Account Management: they own the operator relationship and expansion. You give them accurate timing, status and capacity, so every commitment to a customer is one we can keep.
Deployment: you coordinate site evaluation, technical setup, field techs and install partners against one timeline per site.
Customer Success: CSMs own community kickoff, training and long-term adoption. You build their milestones into the plan and hand them a clean start.
Clinical Solutions Lead: you build clinical governance into every plan before baseline.

HOW SUCCESS IS MEASURED

Targets are set with your manager and reviewed quarterly.

Speed: shorter time from signature to go-live and baseline.
Predictability: more sites going live on the committed date.
Quality: fewer handoff issues and less rework between teams.
Scale: more sites running at once without dropping quality.
Customer experience: customers who find onboarding clear, organized and easy.

WHAT WE'RE LOOKING FOR

Required

6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.
A track record of designing processes from scratch and getting teams to adopt them.
Experience leading change management and enablement: training, documentation and rollout of new ways of working.
Experience selecting and rolling out delivery tooling, such as a PSA platform.
Strong executive reporting and stakeholder communication.
Proven ability to lead cross-functional work without formal authority.
Experience in a startup or scale-up: you've built structure through ambiguity and rapid growth, and you thrive in it.

Preferred

Experience in healthcare technology, hardware or field-deployed software.
Experience building or leading a PMO.
Familiarity with HubSpot, Notion, and modern collaboration tools.

MINDSET

Radical ownership: if a site is late, you own finding out why and fixing it, whoever's part it was.
Outcome-driven: you measure success by sites live on time and customers who trust us, not by plans produced.
Hands-on and strategic: you run the work today while building the system for tomorrow.
Builder's mindset: you create structure where there isn't any, move fast, and adjust as you learn.
A direct, transparent communicator who escalates early and brings solutions with the problem.

LOCATION

Fully remote, anywhere in the US. Occasional travel to client communities and team gatherings.

WHAT WE OFFER

Competitive salary and participation in our warrant program.
Work with state-of-the-art technology in a pioneering field.
A vibrant, learning-focused work environment.
401(k) plan, paid time off, and health insurance.

WHAT IT'S LIKE WORKING AT TETON

We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning.

We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board.

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