Manager, IT Infrastructure Operations

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry!

Position Description:

Manages the IT Infrastructure operational environment, inclusive of in-scope critical infrastructure. Operations includes triage, troubleshooting, and resolution of IT problems and outages as well as performance management and security controls. Manager oversees post-incident reviews and ensures consistent communication and coordination across teams.

Position-Related Responsibilities:

• Supervises, provides leadership, and coordinates activities of assigned work group(s).
• Support IT systems and network technologies across UNS, including in-scope critical infrastructure.
• Coordinate and communicate with Engineering teams and business areas to achieve operational and security goals.
• Provide technical or project management expertise in the evaluation, design, implementation, delivery, and administration of operational processes and technologies at UNS.
• Plan and test the speed and accuracy of data recovery and restore procedures and lead scheduled hot site disaster recovery tests.
• Create and abide by security guidelines for IT systems (Windows, UNIX, and other current or future
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Management Responsibilities:

• Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
• Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
• Ensure that the Performance Management program is administered uniformly and effectively.
• Comply with and administer the terms and conditions of the Collective Bargaining Agreement when applicable.
• Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel. Participates in hiring, termination, promoting, assignment and direction of staff. Ensure compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluate and recommend appropriate resolution to employee complaints.
• Promotes and participates in the professional development, personal growth and career planning of staff. Motivate, recognize and reward, coach, counsel, train; provide feedback to employees during performance reviews. Participates in Leadership Development programs.
• Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action. Has input into the adjustment of grievances and administration of discipline.
• Plans day-to-day operations, estimates personnel needs and schedules and assigns work. Evaluate the structure and team plan for continual improvement of the efficiency and effectiveness of the group.

Knowledge, Skills & Abilities:

(Equivalent combination of education and experience will be considered.)

• High school diploma or GED.
• Bachelor’s degree in Management Information Systems, Computer Science or related discipline or equivalent or equivalent combination of education and experience.
• Previous professional systems administration of Windows, Active Directory, UNIX, and Exchange experience preferred. Technical and/or professional certifications (MCSE or Unix Certified System Administrator) a plus.
• 6-10 years of experience preferred.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated effective verbal and written communication skills. Must have high level of interpersonal skills with an ability to communicate effectively with diverse groups.
• Strong project management skills, including the ability to prioritize and meet deadlines and supervise others with emphasis on accuracy and attention to detail.