Program Director

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crises, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: Provides statewide leadership and oversight for family and child support programs, ensuring high-quality, fidelity-driven implementation, staff supervision, and effective service coordination. Manages program budgets, data reporting, CARF compliance, and system representation while advocating for system-of-care principles and coordinated services for children with SED and their families. Collaborates with senior leadership and partner agencies to grow programs, secure grant funding, address service gaps, and ensure long-term sustainability across Tennessee.

Essential Duties & Responsibilities:

• Oversee, coordinate, and implement all activities related to planning, coordinating, and implementing support of families and children in the System of Care Across Tennessee-Network and System of Care Across Tennessee-TANF Programs.
• Responsible for ensuring all phases of the Programs involved in are done to high quality and fidelity.
• Provide direct supervision of the Program Managers and Direct Care Staff as needed and other daily program operations.
• Coordinate assignment of families to the Staff for each program.
• Assist and support Program Manager(s) in developing skills in working with diverse families and in promoting positive interactions for their teams.
• Facilitate individual and team-based supervision meetings as assigned.
• Monitor and manage assigned program budgets with input from CFO/CIO.
• Ensure that informational materials are strategically represented at various conferences and health and information fairs across the state.
• Provide technical assistance to ensure development of family leaders and family support groups across the state, including active recruitment and training of facilitators and on-going consultation.
• Participate in policy making and advisory groups to support parents and to facilitate collaboration between professionals and parents.
• Actively advocate for best practice and system of care principles for children and families in a variety of settings (i.e. mental health planning councils, coalitions, court, and school meetings).
• Actively seek out growth opportunities to assist with growth of TN Voices programs and initiatives.
• Encourage and support the coordination of services for children with SED and their families.
• Ensures that all data and reports are properly managed and documented.
• Collaborate with the VP of Programs and Chief Operations Officer on program scope of services, implementation, and sustainability.
• Collaborate and work with VP of Programs in seeking out opportunities to grow TN Voices programs.
• Collaborate and work with partner agencies to identify needs within the State and how TN Voices can assist in addressing gaps in care.
• Ensure that TNV conforms to CARF standards applicable to the services provided.
• Actively seek and secure grants from diverse funding streams.
• Perform other related duties as assigned.

Skills and Other Abilities:

• Excellent collaboration, customer service, supervisory, management and leadership skills.
• Knowledge of the service area and of resources for children with mental health issues.
• Knowledge and personal experience with children who have behavioral disorders.
• Knowledge and experience with juvenile justice, educational, and other child-serving systems.
• Desire to help and support parents of children with SED, with strong customer service skills.
• Commitment to system of care principles, cultural competency & effective teamwork.
• Excellent communication, organizational, problem-solving/creative thinking skills.
• Excellent written, computer, communication, and problem-solving/creative thinking skills.
• Established support system and access to resources.
• Ability to travel locally and out of state.

Qualifications:

• Master’s in Social Work, Psychology, Education, or related field is preferred with experience working with mental health, disabilities, or special populations preferred.
• At least 5 years of experience in working with parents of children/youth, volunteers, state and local agencies, and task forces or other community groups and in parent training, consultation, and support.
• Three years of experience in a supervisory role preferred. Experience in networking with other agencies, organizations, and coalitions.

Core Competencies:

• Oversight and coordination of all program activities, planning, support, and implementation.
• Complete quality program reports as scheduled/assigned by supervisor and state.
• Provide FSS training statewide and serve as a statewide support for FSS'
• Maintain documentation and databases regarding training, participants and reporting
• Monitor and manage assigned program budgets with input from CFO and Finance Dept.
• Serve on local & statewide committees, meetings & task forces representing training programs
• Assure scopes of services are fully met for assigned program contracts
• Ensure development of family leaders and family support groups across the state, including active recruitment and training of facilitators and on-going consultation and technical assistance

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E.

V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins - big and small - and lift each other up through support, presence, and shared pride in our work.

I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.