Quality Coordinator

Job type: Full Time

Shift: Days

Hours:

The Quality Coordinator supports the hospital's quality improvement and patient safety initiatives through coordination, monitoring, and facilitation of activities designed to improve the quality of care, patient experience, regulatory compliance, and organizational performance.

This position works directly with the Manager of Quality Improvement and collaborates with hospital leaders, physicians, nursing staff, and interdisciplinary departments to support quality-related programs, projects, and initiatives.

• Assists with quality improvement and performance improvement projects throughout the organization.
• Supports initiatives intended to improve clinical outcomes, patient safety, patient experience, and regulatory compliance.
• Reviews clinical records, reports, and related information to identify opportunities for improvement.
• Assists with data collection, tracking, analysis, and reporting activities.
• Supports the investigation, follow-up, and resolution of patient concerns, complaints, and grievances while helping ensure timely responses and documentation.
• Coordinates and assists with quality-related meetings, committees, and workgroups, including preparation of meeting materials and minutes as needed.
• Assists with regulatory, accreditation, and quality monitoring activities.
• Serves as a resource to hospital staff regarding quality initiatives and departmental processes.
• Assists with Environment of Care rounds, audits, observations, and monitoring activities.
• Maintains confidentiality of patient, physician, employee, and organizational information.
• Provides operational and administrative support to the Quality Department as needed.
• Performs other duties and responsibilities as assigned in support of departmental and organizational goals.

Required:

• Current clinical licensure in the State of California (RN or other applicable clinical license).
• Minimum of three years of clinical experience in an acute care hospital or healthcare setting.
• Strong organizational, communication, and interpersonal skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Proficiency with Microsoft Office applications and related software.

Preferred:

• Experience in healthcare quality, patient safety, accreditation, regulatory compliance, or performance improvement.
• Bachelor's degree in a healthcare-related field.
• Experience with data collection, reporting, and quality measure monitoring.

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status