Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.
Added 17 mins ago
Summernaut Program - AI & Management Consulting (Value Engineering) Summer Intern
Celonis
NC
…together. Our team culture is based on building trust, continuous development, and improvement through coaching and mentoring. You will report to a Value Engineering Orbit Program Manager…
Added 31 mins ago
Process and Workflow Applications Developer
Jobgether
Remote, United States
…Working closely with government stakeholders and a project manager, you will turn business needs into secure, reliable, and production-ready applications. The role combines modern .NET…
Added 38 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 38 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 53 mins ago
Project Manager
InSite Engineering
Wall Township, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 53 mins ago
Project Manager
InSite Engineering
Allendale, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 53 mins ago
Project Manager
InSite Engineering
Stafford Township, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 56 mins ago
Residential Construction Project Manager
Innovative Staffing Solutions LLC
Salem, OR
Degree in Construction Management, Engineering, or related field. Experience as a Project Manager, specifically in residential construction projects, may substitute for a degree.
Added 1 hour ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…
Added 1 hour ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…
Added 1 hour ago
Program Manager - Directed Energy (Mgr Programs 2) - 29362
Huntington Ingalls Industries
Knoxville, TN
…capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and…
Added 1 hour ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
…applications across the enterprise with a primary focus on the development and ongoing improvement of the Network Operations Center. you’ll have the skills and decision-making capabilities…
Added 1 hour ago
Customer Operations Lead
IAR Systems
Plano, TX
…curiosity, craftsmanship, and collaboration. With decades of engineering experience and a shared passion for technical excellence, we're helping shape the future of software and embedded…
Added 1 hour ago
Customer Operations Lead
The Qt Company
Plano, TX
…curiosity, craftsmanship, and collaboration. With decades of engineering experience and a shared passion for technical excellence, we're helping shape the future of software and embedded…
Added 1 hour ago
Custom Solutions Project Manager
Keysight Technologies, Inc.
Loveland, CO
…delivery of tailored test systems that help customers meet complex engineering and testing needs. You’ll guide projects from initial requirements through design, integration, and customer…
Added 1 hour ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
The Associate Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 1 hour ago
I
Portfolio Manager - Quantum Software
Infleqtion
Remote, United States
- $165,000 to $185,000 USD / year
The Quantum Software Portfolio Manager is responsible for managing multi-disciplinary scientific and engineering teams, to deliver excellence in R&D outcomes and is a key contributor to…
Added 1 hour ago
I
Portfolio Manager - Quantum Software
Infleqtion
Remote, United States
- $165,000 to $185,000 USD / year
The Quantum Software Portfolio Manager is responsible for managing multi-disciplinary scientific and engineering teams, to deliver excellence in R&D outcomes and is a key contributor to…
Added 1 hour ago
I
Lead Systems Engineer-Terestrial Quantum Gravity Gradiometer (QGG)
Infleqtion
Louisville, CO
- $155,000 to $210,000 USD / year
…technical execution of a cutting-edge terrestrial gravity sensing development and productization program. As the technical authority, you will ensure that all engineering activities align…
Added 1 hour ago
Senior Scientist 2 - Chemical Research & Development
Cambrex
High Point, NC
Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle.…
Added 1 hour ago
Principal Scientist 1 - Chemical Research & Development
Cambrex
High Point, NC
Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle.…
Added 1 hour ago
Software Engineering Manager, High Performance Networking
Google
Sunnyvale, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 1 hour ago
Product Manager, Search Platforms Developer Velocity and Future Tools
Google
Mountain View, CA
5 years of experience in software development or engineering.
Added 1 hour ago
Senior Manager Construction (OnsCon)
McDermott
Houston, TX
The Site Manager works closely with project management, engineering, procurement, and client representatives to ensure construction activities are completed in accordance with project…

Tenable, Inc.

Senior Manager, Technical Excellence & Escalations

Headquarters, MD, United States

US Pay Range $130,000 - $173,333.33 USD

Apply About employer

Applications open in a new tab.

Job details

Pay: US Pay Range $130,000 - $173,333.33 USD
Posting language: English
Posted: Nov 5, 2026

Original job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role:

The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.

Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.

This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.

The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers - which makes this a job about influence and orchestration, not direction.

Who You Are

An orchestrator, not a bottleneck. You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible. You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure. You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker. You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority. Much of what this role must accomplish depends on teams you don't own.
Effective remotely. You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent. You are energized by growing people who are already very good, and you give direct feedback.

Your Opportunity:

Technical Excellence Team

Run the operating model and product coverage plan for the global Technical Excellence team - every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings - defect patterns, supportability gaps, documentation failures, recurring friction - into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently - progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.

Global Escalations Practice

Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering - SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations - providing assurance and coordination without displacing the assigned Escalations Engineer.

Driving Change Across the Organization

Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment - ticket volume, escalation cost, re-escalation overhead - and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation - not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.

Leadership & People Development

Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager - a peer in the same function - to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.

What You'll Need:

8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams - ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them - escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction - and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.

And Ideally:

Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer - credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Range $130,000 - $173,333.33 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Apply About employer

More about this job

Skills

Technical support
Documentation
Design process
Communication skills
Prioritization
Sales
TSO
Reporting
Leadership
AWS
Microsoft Azure
Google Cloud
Computer science
Cybersecurity
Program management

Report this job