Tellworks, a growing 3PL provider, is currently seeking a Training Coordinator in our Jeffersonville, IN warehouse.
Summary:
The Training Coordinator is responsible for developing, implementing, and continuously improving training programs tailored to the unique needs of the evening workforce. The coordinator will collaborate closely with management and team leaders to identify skill gaps and create targeted learning solutions that enhance employee performance and operational efficiency.
Schedule: 2nd shift Monday-Thursday 5pm-3:30am
Responsibilities:
- Design, organize, and deliver comprehensive training sessions for second shift employees, focusing on customer service excellence and operational procedures.
- Assess training needs through surveys, interviews, and performance data to tailor programs that address specific skill gaps.
- Maintain and update training materials and documentation to reflect current policies, technologies, and best practices.
- Coordinate with supervisors and department heads to schedule training sessions that minimize disruption to daily operations.
- Track and report on training effectiveness, employee progress, and compliance with regulatory requirements.
- Provide ongoing support and coaching to employees to reinforce learning and encourage continuous development.
- Manage training-related administrative tasks, including attendance records, certification tracking, and resource allocation.
Qualifications and Requirements:
- High school diploma or GED required.
- Previous experience in training, coaching, or employee development, preferably in a manufacturing, transportation, or warehouse environment.
- Strong verbal communication, interpersonal, and public speaking skills.
- Excellent organizational skills with strong attention to detail.
- Strong analytical and problem-solving abilities.
- Ability to effectively engage, motivate, and train employees with varying levels of experience.
- Proficiency in Microsoft Office, training software, learning management systems (LMS), and standard computer applications.
- Ability to operate warehouse equipment safely and independently, as required.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Ability to manage multiple priorities, training schedules, and deadlines.
- Willingness to follow established performance standards, safety procedures, and company policies.
- Ability to work effectively during 2nd shift hours.
Physical Requirements:
- Ability to stand, walk, reach, bend, and perform physical activities for extended periods.
- Ability to use hands and fingers to handle equipment, materials, and training tools.
- Ability to lift and move materials as required by the position.
- Must possess the visual abilities necessary to perform job duties safely, including close vision, distance vision, peripheral vision, and depth perception.
- Ability to perform duties in a warehouse environment that may involve noise, frequent movement, and varying activity levels.
- Ability to communicate effectively and work closely with employees, supervisors, and management in a busy warehouse setting.