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CC
Financial Planning & Analysis Manager
Colorado College
Colorado Springs, CO
- $110,000 to $112,278 USD / year
Financial Planning & Analysis (FP&A) Operations & Process Improvement
Added 1 min ago
Operations Program Manager 3 Advanced Electronic Warfare - Nashua NH
Military Spouse Jobs & VetJobs
United States
As an Operations Program Manager in the PBO we are looking for an individual with a strong background in manufacturing and supply chain who will take that knowledge and drive the program…
Added 2 mins ago
NL
Research Coordinator
NYU Langone Health
New York, NY
- $66,299.99 to $66,300 USD / year
…Division of Cardiologys Digital Health Lab, Geriatric Cardiology Program, and Adult Congenital Heart Disease Program. Coordinator will assist with the recruitment, enrollment, research data…
Added 5 mins ago
Parts Manager
Sunbelt Rentals, Inc.
Ocoee, FL
The Parts Manager is responsible for directing and coordinating the activities of the parts department. In addition, the Parts Manager oversees activities throughout the branch as part of…
Added 5 mins ago
SC
Human Resources Partner - Employee Relations
Skookum Contract Services
Bremerton, WA
- $38.54 to $44.68 USD / hour
…identified, preventative systems are in place, and continuous improvement of processes are implemented for smooth operation of the company. Responsibilities include employee relations,…
Added 5 mins ago
Deputy Quality Manager
Amentum
Richland, WA
The WTCC Deputy Quality Assurance Manager (DQAM), reports directly to the WTCC Manager of Quality (MOQ) aka WTP Site Quality Manager. The WTCC DQAM is responsible for implementation and…
Added 5 mins ago
Accreditation Program Manager - Quality Care Management
Kadlec
Richland, WA
Under the general supervision of the Director of Quality, the Regulatory Readiness Program Manager has wide latitude for independent decision-making and understanding of the overall…
Added 5 mins ago
Co-Op Intern (CBC/WSU-TC)
Hanford Tank Waste Operations & Closure, LLC
Richland, WA
Provides support to the TOC Project Manager and the Work Area Managers in the coordination and integration of project and interface functions and resources. The organization maintains…
Added 5 mins ago
Registered Nurse (O-2/O-3/O-4 Billet) Non-Supervisory
Immigration and Customs Enforcement
Tacoma, WA
…leadership roles such as Charge Nurse or Team Lead, mentoring, and process development. The role requires clinical expertise, adaptability, and the ability to work in a multidisciplinary…
Added 5 mins ago
Senior Supplier Program Manager – Supplier Performance & Strategic Sourcing, Amazon Leo
Amazon
Bellevue, WA
Drive supplier performance against contractual commitments, proactively identifying risks and leading recovery plans to maintain program schedule and business objectives.
Added 5 mins ago
Production TPM, AMZ Leo Production OPs
Amazon
Bellevue, WA
To deliver these complex solutions, as the Sr Operations Program Manager you will partner with peers across all Leo teams, including hardware, software, supply chain, manufacturing, launch,…
Added 5 mins ago
Operations Program Manager, Electronics Supply Chain, Amazon Leo
Amazon
Bellevue, WA
As an Operations Program Manager (OPM) at Leo, you'll start your day reviewing upcoming deliveries, blockers and constraints, production metrics and WIP status across your assigned contract…
Added 5 mins ago
Commercial Sourcing Manager, Memory and Storage
Meta
Bellevue, WA
…powers AI, compute, and storage at hyperscale. The Sourcing Manager for Memory will serve as the primary commercial and strategic owner for DRAM, NAND, and emerging memory technologies that…
Added 5 mins ago
Sr. Manager PM-T, Outbound Communications
Amazon
Seattle, WA
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the…
Added 5 mins ago
Sr Program Manager, North America Selection Strategy
Amazon
Seattle, WA
The Sr. Program Manager for NAS Selection owns the end-to-end program cadence and operational mechanisms that drive selection strategy across North America Retail. This role operates within…
Added 5 mins ago
Senior Technical Infrastructure Program Manager, Network Engineering
Amazon
Seattle, WA
Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM) to help us continue to build the largest network in the world. This role offers endless opportunities to…
Added 5 mins ago
UO
Records Analyst - UW Medicine Regulatory and Business Affairs
University of Washington
Seattle, WA
- $76,176 to $87,324 USD / year
Support records management projects, reporting, digitization efforts, process documentation, retention schedule development, and other continuous improvement activities for the records…
Added 5 mins ago
QMS Coordinator - Springfield Remanufacturing Corporation
SRC Holdings Corp.
Springfield, MO
Reporting to the Quality Manager, the QMS Coordinator plays a key role in developing, maintaining, and advancing SRC's Quality Management System (QMS). This position oversees document and…
Added 6 mins ago
Nurse Manager I - Case Management -Seattle
Kaiser Permanente
Seattle, WA
NURSE MANAGER I - CONTINUUM OF CARE - CASE MANAGEMENT TEAM - SEATTLE WA **
Added 6 mins ago
SC
Program Manager II, Corporate Sponsorship
Seattle Children's
Seattle, WA
- $110,122 to $165,182 USD / year
Seattle Children’s is seeking a strategic, multi-disciplinary, Program Manager II – Creative Lead, Corporate Sponsorships (LTE) to join our Brand & Creative Services team. In this hybrid…
Added 6 mins ago
Inclusion Operator - 1st Shift
Turkey Hill
Searcy, AR
Tasks include housekeeping, general sanitation and product quality assessment responsibilities throughout the manufacturing process.
Added 6 mins ago
RM
PRN Business Office Manager- Riverton (56160)
ROCKY MOUNTAIN CARE GROUP
Riverton, UT
- $24 to $26 USD / hour
Maintains working knowledge of all aspects of facility’s financial software program.
Added 6 mins ago
RM
Certified Nursing Assistant - SNF/Evanston (56165)
ROCKY MOUNTAIN CARE GROUP
Evanston, WY
- $16 USD / hour
Director of Nursing, Unit Manager, CNA Coordinator, Resident Care Coordinator, or Director of Clinical Services
Added 6 mins ago
RM
Certified Nursing Assistant/Shower Aide Full Time/Part-Time - Clearfield (56166)
ROCKY MOUNTAIN CARE GROUP
Clearfield, UT
- Full-time
- Part-time
Director of Nursing, Unit Manager, CNA Coordinator, Resident Care Coordinator, or Director of Clinical Services
Added 6 mins ago
Dietary Aide - Dardenne (56167)
ROCKY MOUNTAIN CARE GROUP
Dardenne Prairie, MO
Dietary Manager, Administrator or Executive Director

Telligen

Senior Support Manager

Oak Brook, IL, United States

$105,000 USD / year

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Job details

Pay: $105,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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More about this job

Skills

Support managers
Customer service
Case management
Leadership
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

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