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Entry Level Vehicle Service Specialist
Valvoline
Winter Park, FL
- $15.5 USD / hour
No prior experience required. We teach you everything you need to know through our training program.
Added just now
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Entry Level Vehicle Service Specialist
Valvoline
Winter Garden, FL
- $15.5 USD / hour
No prior experience required. We teach you everything you need to know through our training program.
Added just now
Branch Operations Coordinator Delray Beach
Wells Fargo
DELRAY BEACH, FL
Support the Branch manager in operational tasks and scheduling
Added just now
Personal Banker Associate I - Florida (Mount Dora, Leesburg, Apopka, Tavares Areas)
Fifth Third Bank, N.A.
Apopka, FL
This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
Added just now
Assistant Nurse Manager Med Surg Tele Days
AdventHealth
Palm Coast, FL
Foster professional growth by identifying training needs, organizing educational programs, and mentoring staff to enhance their skills and career progression.
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Laboratory Assistant PRN
HCA Healthcare
Davie, FL
…functions under the supervision of the department supervisor, manager or director. They collect specimens, process specimens, submit and monitor specimens submitted to the referral…
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Assistant Customer Service Manager - Pembroke Pines, FL
Jacobs
Pembroke Pines, FL
Jacobs is seeking a highly organized and detail-oriented individual to join our team as an Assistant Customer Service Manager in Pembroke Pines, FL. The Assistant Customer Service Manager…
Added just now
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Entry Level Vehicle Service Specialist
Valvoline
Hudson, FL
- $15.5 USD / hour
No prior experience required. We teach you everything you need to know through our training program.
Added just now
Branch Manager - South Palm Beach Market - Boynton Beach, FL
JPMorgan Chase
Boynton Beach, FL
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added just now
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Slag Plant Manager
Heidelberg Materials US, Inc.
Cape Canaveral, FL
- $139,100 to $185,460 USD / year
The Plant Manager role is based at our slag grinding facility in Cape Canaveral, FL and reports directly to the Vice President of Cement Operations.
Added just now
Store Leader (Manager) Trainee
7-Eleven
Pompano Beach, FL
…extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it’s easy to see how we can boast about having the best store management…
Added just now
Finance Manager - FP&A
Reyes Holdings
Pompano Beach, FL
Paid training and professional development opportunities to grow your expertise and advance your career.
Added just now
Distribution & Logistics Network Program Manager
Columbia Brands USA, LLC.
Portland, OR
The Program Manager - Supply Chain Distribution & Logistics reports to the Sr. Director of Operational Excellence, Capability, and Engineering for Supply Chain, this role serves as the…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
Godfrey Marine - Assembly Plant 1
Highwater Marine, LLC/Pontoon Boat, LLC
Elkhart, IN
…great attitude and strong work ethic, we are fully committed to training…
Added 1 min ago
V
Entry Level Vehicle Service Specialist
Valvoline
CAPE CORAL, FL
- $18 USD / hour
No prior experience required. We teach you everything you need to know through our training program.
Added 1 min ago
V
Entry Level Vehicle Service Specialist
Valvoline
Sanford, FL
- $15.5 USD / hour
No prior experience required. We teach you everything you need to know through our training program.
Added 1 min ago
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OPS MEDICAL MALPRACTICE INVESTIGATOR - 64801505
MyFlorida
SAINT PETERSBURG, FL
- $22 USD / hour
Coordinates investigations with federal, state, and local law enforcement officials and regulatory agencies as requested or directed by supervisor/manager.
Added 1 min ago
Information System Security Officer
Leonardo DRS, Inc.
Fort Walton Beach, FL
…the security of our nation and our allies. From air combat training to state-of-the-art electronic warfare systems, our technology is deployed by virtually all U.S. military and government…
Added 1 min ago
Financial Center Manager (Branch Manager) - Conyngham, PA
Mid Penn Bank - Millersburg Branch
Conyngham, PA
A great banking experience starts with a great team! Mid Penn Bank is now hiring a Financial Center Manager (Branch Manager) in Conyngham, PA.

Telligen

Senior Support Manager

West Des Moines, IA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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More about this job

Skills

Support managers
Leadership
Customer service
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

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