Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
DEPUTY PROGRAM MANAGER (DPM)
Makwa Global LLC
Remote, United States
The Deputy Program Manager (DPM) supports the Program Manager in the overall management, coordination, and execution of the Overseas Training Facilities Management (OTFM) contract and its…
Added 1 min ago
Head of Power & Infrastructure Development
Fortitude Mining, LLC
Remote, United States
…mining platform operating across the Proof-of-Work ecosystem and anchored in Zcash. The Company pairs self-mining operations with an owned data center footprint, a diversified power…
Added 2 mins ago
Coordinator of Special Programs
Rutgers University-New Brunswick
NJ
Rutgers University-Camden, Division of Student Affairs seeks a Coordinator of Special Programs to lead Violence Prevention and Victim Assistance (VPVA) initiatives and support CARES…
Added 2 mins ago
AP
Front Office Coordinator
Athletico Physical Therapy
Gilbert, AZ
- $15.45 to $23.5 USD / hour
The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining…
Added 2 mins ago
JM
Bridge Project Manager
Johnson, Mirmiran & Thompson, Inc.
Herndon, VA
- $90 USD / hour
Position Summary: JMT’s Herndon, VA Office is growing and seeks a motivated individual who desires increasing responsibilities across a variety of bridge and transportation structure…
Added 2 mins ago
Jr Sous Chef
Westgate Resorts
Orlando, FL
Must obtain and maintain a Food Manager Certification.
Added 3 mins ago
Technical Project Manager
Bosch Group
Farmington Hills, MI
The Technical Project Manager is responsible for the successful execution of customer programs involving embedded automotive and stationary control units. This role serves as the primary…
Added 3 mins ago
FH
Assessment Nurse Case Manager
Fallon Health
Worcester, MA
- $95,000 to $100,000 USD / year
Fallon Health is a company that cares. We prioritize our members - always - making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health…
Added 4 mins ago
Sales Manager
SCI Texas Funeral Services, LLC.
Plano, TX
Comply with the Funeral Industry (Cremation) State and Federal Laws.
Added 4 mins ago
Sales Manager
SCI Alabama Funeral Services, LLC
Birmingham, AL
Comply with the Funeral Industry (Cremation) State and Federal Laws.
Added 4 mins ago
Sales Manager
SCI Tennessee Funeral Services, LLC
Brentwood, TN
Comply with the Funeral Industry (Cremation) State and Federal Laws.
Added 4 mins ago
VP
Certified Medical Assistant, Cardiology Ridgewood, Full Time, Day
Valley Physician Services
United States
- $21.9 to $27.37 USD / hour
- Full-time
…any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development,…
Added 5 mins ago
Program Manager
Leonardo DRS, Inc.
Dallas, TX
Manages and ensures the timely completion of specific, defined technical programs or projects. May oversee a team or portion of a program to plan, track and execute project plans from start…
Added 5 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Athens, GA
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 6 mins ago
911 Emergency Communications Director
Bernalillo County
Albuquerque, NM
The Director of Emergency Communications provides administrative direction for the County’s communications programs, services, and facilities. Develops and enforces policies, coordinates…
Added 6 mins ago
EM
Housekeeper Part Time-101020
ESA Management, LLC
Boca Raton, FL
- Part-time
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the…
Added 6 mins ago
Manager, Student Success Navigator
Lindenwood University LLC
United States
Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
Added 6 mins ago
Applications Scientist - NGS Design
Danaher Corporation
Coralville, IA
This position reports to the Scientific Applications Support Manager - NGS and is part of the NGS Design group within the larger Scientific Applications Support umbrella. This role is…
Added 7 mins ago
Quality Supervisor - 3rd Shift
Conagra Brands
Council Bluffs, IA
Reporting to the Quality Manager, you will supervise and provide technical guidance to quality assurance technicians and associates on 3rd shift at our Council Bluffs, Iowa manufacturing…
Added 7 mins ago
Restaurant Senior Manager
Kinseth Hospitality Companies
Iowa City, IA
Assists general manager with safety training and program compliance such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and…
Added 7 mins ago
AP
Part Time Care Manager 11pm-7am
Addington Place of Shiloh
Shiloh, IL
- Part-time
Discovery Senior Living complies with all applicable federal,state, and local employment laws and regulatory requirements governing hiringpractices, background screening, and workforce…
Added 7 mins ago
AP
Part Time Care Manager Evenings
Addington Place of Shiloh
Shiloh, IL
- Part-time
Discovery Senior Living complies with all applicable federal,state, and local employment laws and regulatory requirements governing hiringpractices, background screening, and workforce…
Added 7 mins ago
AP
Part Time Care Manager Days
Addington Place of Shiloh
Shiloh, IL
- Part-time
Discovery Senior Living complies with all applicable federal,state, and local employment laws and regulatory requirements governing hiringpractices, background screening, and workforce…
Added 7 mins ago
CO
Neighborhood Services Specialist
City of Jefferson
Jefferson City, MO
- $20.62 to $30.92 USD / hour
…Sr. Neighborhood Services Specialist to support solid waste and environmental programs and the administration of federal, state, and local…
Added 7 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Des Moines, IA
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…

Telligen

Senior Support Manager

West Des Moines, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

Apply About employer

More about this job

Skills

Support managers
Leadership
Customer service
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

Report this job