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AU
Sr. Dir. Regulatory Affairs, Head of Global Labeling and Labeling Operations
argenx US Inc
Remote, United States
- $268,000 to $368,500 USD / year
…Operations to lead and evolve its global labeling function in support of the continued development, registration, and successful commercialization of its existing and future marketed…
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Associate Veterinarian - Fuquay-Varina, NC
Vicar Operating, Inc. dba VCA
Fuquay-Varina, NC
Community-focused approach that combines the personal touch of a neighborhood veterinary practice with the resources and support of a leading veterinary organization.
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TG
Lead Teacher- Preschool
The Goddard School of White Marsh (Honeygo), MD
Baltimore, MD
- $15 to $22 USD / hour
…appropriate curriculum using our proprietary Wonder of Learning® program. Lead daily activities, inspire young minds and collaborate with a supportive…
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P
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Ann Arbor, MI
- $63,000 to $78,000 USD / year
…and driving restaurant success. This is more than your next management position - it’s an opportunity to make a meaningful investment in your career. Take ownership of restaurant…
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Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Atlantic City, NJ
- $65,000 to $75,000 USD / year
…Rainforest Cafe. Benefits: Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements, and…
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D
Supervisor
DSV
Taylor, TX
- $72,000 USD / year
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor…
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InfoSec Delivery Specialist
loanDepot
Plano, TX · Irvine, CA
Proven expertise in program and project management and strategic and tactical leadership.
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Count Drop Team Supervisor
Soboba Casino
San Jacinto, CA
…and coordination with involved departments and planning with management. Report all malfunctioning equipment to the Count Drop Team Manager…
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Digital Banking Product Manager
FAIRWINDS is an Equal Employer.
Orlando, FL
Access our comprehensive maternity leave program to support growing families
Added just now
VO
Monitor Swing Shift
Volunteers of America Los Angeles
Los Angeles, CA
- $19.02 to $20.02 USD / hour
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
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Marketing Guest Experience Representative
Hilton Grand Vacations
Orlando, FL
As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event…
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Marketing Guest Experience Representative
Hilton Grand Vacations
Celebration, FL · Orlando, FL
As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event…
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Doctor of Physical Therapy
VENESCO LLC
KS
The Contractor shall serve as a Physical Therapist responsible for all administration and clinical management within scope of practice for HPO services as an independent embedded healthcare…
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INFORMATION SYSTEM SECURITY MANAGER
VENESCO LLC
United States
To provide high level Cybersecurity and support services for the Tri-Service Research Laboratory (TSRL), Bioeffect Division (RHD) in support of the AFRL enterprise. The Cybersecurity…
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Associate Product Manager - Intelligent Speed
Global IID Parent LLC
Grapevine, TX
The Associate Product Manager will support the daily operations, development, and growth of the Speed Aware Intelligent Speed Assist (ISA) program. This position will assist with project…
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Sr. Administrative Specialist
Abacus Technology
Oklahoma City, OK
…and scheduling meetings; assist in performing a wide range of management activities to include: working with functional managers, outside agencies, contractor personnel, and the program…
Added 1 min ago
Behavioral Health Nurse LPN- Afternoon/Evenings
Innovive Health
Lynn, MA
Join our Home Health team and enjoy a rewarding nursing career that allows you to support vulnerable patients in the comfort of their own homes, without sacrificing your personal time. We…
Added 1 min ago
Behavioral Health Nurse LPN- Afternoon/Evenings
Innovive Health
Salem, MA
Join our Home Health team and enjoy a rewarding nursing career that allows you to support vulnerable patients in the comfort of their own homes, without sacrificing your personal time. We…
Added 1 min ago
Behavioral Health Nurse LPN- Afternoon/Evenings
Innovive Health
Boston, MA
Join our Home Health team and enjoy a rewarding nursing career that allows you to support vulnerable patients in the comfort of their own homes, without sacrificing your personal time. We…
Added 1 min ago
FH
Supervisor, Assessment RN
Fallon Health
Worcester, MA
- $118,000 to $125,000 USD / year
Support quality, regulatory, and program standards.
Added 1 min ago
N
Auxiliary Operator
NAES
Altavista, VA
- $27.88 to $33.48 USD / hour
Perform other duties as assigned by the control room or plant management in support of reliable and efficient plant operations.
Added 1 min ago
Customer Support Specialist
EF \/ Hult
Denver, CO
Comfort applying program policies in ambiguous or unfamiliar customer scenarios, balancing support for our program participants with best practices for the org.
Added 1 min ago
E
Central Supply Coordinator
Elderwood
Boston, MA
- $18.16 to $22.58 USD / hour
In this role, you'll help ensure our facility has the medical supplies, equipment, and resources needed to support daily resident care. From managing inventory and coordinating orders to…
Added 1 min ago
P
Business Analyst
PECO
PLYMOUTH MEETING, PA
- $66,400 USD / year
PRIMARY PURPOSE OF POSITION Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case…
Added 1 min ago
San Antonio International Airport - FT Shift Supervisor - Whataburger
Paradies Lagardere Default
San Antonio, TX
Support programs to enhance staff morale and training.

Telligen

Senior Support Manager

West Des Moines, IA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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More about this job

Skills

Support managers
Leadership
Customer service
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

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