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Added 1 min ago
Manager Manufacturing - Thousand Oaks CA
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 1 min ago
District Manager Specialty Sales - Las Vegas NV
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 1 min ago
GI
Pharmacy Training Manager/Lead
Gifthealth Inc
Columbus, OH
- $26.67 to $31.37 USD / hour
The Pharmacy Training Manager/Lead at Gifthealth is responsible for overseeing the training and development of pharmacy associates. This role involves creating training programs, conducting…
Added 2 mins ago
Area Service Manager- US Region
Wabtec
Arizona City, AZ
Partner with customers, OEMs, engineering, sales, and product teams to resolve technical issues and enhance customer experience.
Added 2 mins ago
IG
Clinic Director
Insight Global
Rockwall, TX
- From $50 USD / hour
Previous experience as a Clinic Director, Rehab Director, Lead Therapist, Therapy Manager, or Clinical Supervisor.
Added 2 mins ago
Technical Program Manager III, Hardware NPI, Platforms Infrastructure
Google
Sunnyvale, CA
Lead large cross-cutting programs and partner cross-functionally across Google to pull together a holistic program plans to deliver products.
Added 2 mins ago
Workday Client Success Manager - AMS
SVCS Huron Consulting Services LLC
Remote, United States
The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday…
Added 3 mins ago
Business Office Manager
Allegro Living, LLC
Rocky Mount, NC
We’re seeking a Business Office Manager who enjoys keeping things organized, supporting team members, and building relationships with residents and families.
Added 3 mins ago
A
Electrical Project Manager
Actalent
Phoenix, AZ
- $110,000 to $120,000 USD / year
Job Title: Electrical Project ManagerJob DescriptionWe are seeking an experienced Electrical Project Manager to join our commercial electrical construction team. This role involves managing…
Added 5 mins ago
Kitchen Manager - Beloit, KS
Casey's
Beloit, KS
Partner with the Store Manager to be accountable for all kitchen activities, maintaining 5S standards, and ensuring smooth daily operations.
Added 5 mins ago
SP
Clinic Manager - Physical Therapist
Select Physical Therapy
Anderson, SC
- $80,000 to $110,000 USD / year
Partner with philanthropic programs and events to give back to the community
Added 5 mins ago
SC
Early Head Start Lead Teacher
Salisbury-Rowan Community Action Agency Inc
Thomasville, NC
- From $21 USD / hour
· Maintain supplies and submit a list to the Center Manager when additional items are needed.
Added 5 mins ago
Community Marketing Specialist
Bluevine - US
Jersey City, NJ
Support Bluevine's existing social and reputation efforts. Partner with the team to maintain a strong, responsive presence across our social channels, online communities, and review…
Added 5 mins ago
Global Reward Programs Director
Corning
Charlotte, NC · Corning, NY
Lead the design, governance, transformation, operational execution, and communication of global reward programs so they support business strategy, operate with strong controls, meet…
Added 6 mins ago
B
Retail Shortage Control - Part Time
Burlington
Mableton, GA
- $13 USD / hour
- Part-time
You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
Added 6 mins ago
General Manager - Millen, GA
Champion Home Builders Inc.
Millen, GA
The General Manager serves as the senior business leader for a manufactured housing facility with full accountability for profitable growth, operational performance, product…
Added 6 mins ago
Global GTM Delivery Leader
MiniMed
Virtual, GA
Drive the successful delivery of strategic programs, platform enhancements, business transformations, and operational initiatives.
Added 6 mins ago
Manager, Human Resources
NBC Universal
Doraville, GA
In this role, you will be the key HR partner for several functions in the operation of a unique Hollywood-style, full-service studio lot. In addition to providing HR leadership for all…
Added 6 mins ago
Personal Banker II - Walnut Creek DeNovo
Fifth Third Bank, N.A.
Hampton, GA
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added 6 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Johns Creek, GA
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 6 mins ago
TF
Operational Excellence Manager
TreeHouse Foods, Inc.
Forest Park, GA
- $97,500 to $146,300 USD / year
As an Operational Excellence Manager, you will be a key player in shaping a supportive and engaging work environment for the Forest Park, GA, plant, a manufacturer of quality refrigerated…
Added 6 mins ago
Manager, Benefits
Zenith American Solutions, Inc.
Remote, United States
The Manager, Benefits position is responsible for designing, planning, implementing, and analyzing ZAS Harbour Holding and including the multi benefit programs, policies, practices,…
Added 6 mins ago
E-Commerce Manager
Compass Group, North America
FAYETTEVILLE, GA
Rank + Rally is seeking an entrepreneurial and commercially minded General Manager, E-Commerce to lead the U.S. Soccer Official e-commerce business. This role will oversee the online…
Added 6 mins ago
SIS Account Manager- Hospitality
Shaw Industries Inc
Dalton, GA
…service through Shaw Integrated Solutions (SIS). The Account Manager will partner with SIS Business Managers to onboard new accounts, implement service programs, and maintain long-term…
Added 6 mins ago
SIS Account Coordinator- Hospitality
Shaw Industries Inc
Dalton, GA
Assist with daily account-management activities, customer requests, and project-related tasks assigned by the Account Manager or Business Manager.

Telligen

Senior Support Manager

West Des Moines, IA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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More about this job

Skills

Support managers
Leadership
Customer service
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

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