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Food Service - Jr Sous Chef
SSA Group
Asheboro, NC
Actively and efficiently responds to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence.
Added 2 mins ago
VH
Senior Social Worker - BHIP Mental Health Treatment Coordinator
Veterans Health Administration
The Villages, FL
- $100,090 to $130,120 USD / year
…requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to…
Added 2 mins ago
FE
Appeals Analyst
Federal Emergency Management Agency
Chicago, IL
- $118,984 to $154,682 USD / year
Please read the following important information to ensure we have everything we need to consider your application:
Added 2 mins ago
VH
Registered Nurse - Vascular Access
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 2 mins ago
VH
Health Technician (OPHTHALMOLOGY)
Veterans Health Administration
Louisville, KY
- $55,882 to $72,644 USD / year
Added 2 mins ago
IR
Supervisory Human Resources Specialist
Internal Revenue Service
IRS Nationwide Locations
- $125,776 to $197,200 USD / year
Identify developmental and training needs of employees, providing or arranging for needed development and training.
Added 2 mins ago
VH
Licensed Vocational Nurse (CLC) - EDRP Authorized
Veterans Health Administration
Temple, TX
- $51,454 to $93,645 USD / year
…requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to…
Added 2 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Milwaukee, WI
- $47,488 to $61,734 USD / year
Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of…
Added 2 mins ago
CA
Information Technology Specialist (INFOSEC)
Customs and Border Protection
Atlanta, GA · Miami, FL · Swanton, VT · Ashburn, VA · Los Angeles, CA · Blaine, WA · San Francisco, CA · Chicago, IL · Nogales, AZ · Honolulu, HI · Buffalo, NY · Laredo, TX · Houston, TX · El Paso, TX
- $89,508 to $116,362 USD / year
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 11/13/2026.
Added 2 mins ago
AM
FLIGHT SIMULATOR TRAINING MANAGER
Air Mobility Command
Joint Base Lewis-McChord, WA
- $83,935 to $109,122 USD / year
The primary purpose of this position is: This position will serve as the primary Flight Simulator Training Manager and operator for all Air Support Operations Center (ASOC) and Joint…
Added 2 mins ago
DH
Supervisory Equal Employment Manager
Defense Health Agency
Falls Church, VA
- $143,913 to $187,093 USD / year
Provide authoritative guidance to senior leadership on complex program or policy issues. | Lead development of program strategies that address emerging organizational needs. | Oversee major…
Added 2 mins ago
VH
Dietitian (Advanced Level Practice)
Veterans Health Administration
Dallas, TX
- $97,307 to $126,502 USD / year
Added 2 mins ago
VH
Management & Program Analyst
Veterans Health Administration
Washington, DC
- $121,785 to $158,322 USD / year
This position is located in the Veterans Health Administration, Office of Research and Development, Investigators Scientific Review and Management (ISRM) Business Management Section.…
Added 2 mins ago
VH
Nursing Assistant (PACU)
Veterans Health Administration
Asheville, NC
- $38,985 to $63,651 USD / year
…Unit (PACU) support duties under the supervision of the Nurse Manager, Assistant Nurse Manager, charge nurse, and or registered…
Added 2 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Prescott, AZ · Cottonwood, AZ · Flagstaff, AZ · Lake Havasu City, AZ · Kingman, AZ · Anthem, AZ
- $50,428 to $65,556 USD / year
…after the announcement closes and refer applicants for hiring manager…
Added 2 mins ago
UN
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
- $109,246 to $142,022 USD / year
…grade GS-12 (or equivalent in other pay systems) which includes application of information technology program management theories, principles, and practices to carry out responsibility for…
Added 2 mins ago
Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
Keep the role and entitlement catalogue and the access matrix of each application up to date.
Added 4 mins ago
VH
Nursing Assistant (Community Living Center)
Veterans Health Administration
Asheville, NC
- $38,985 to $63,651 USD / year
Added 4 mins ago
VH
Registered Nurse - Assistant Manager (Mental Health)
Veterans Health Administration
East Orange, NJ
- $99,128 to $166,495 USD / year
The Registered Nurse (RN) - Assistant Nurse Manager (ANM) partners with the Nurse Manager to provide leadership and operational oversight for the 24/7 operations of the unit, promoting…
Added 4 mins ago
VH
Licensed Vocational Nurse (Community Living Center)
Veterans Health Administration
Menlo Park, CA
- $58,187 to $103,184 USD / year
Added 4 mins ago
OA
Human Resources Specialist
Other Agencies and Independent Organizations
Charleston, SC
- $147,945 to $192,331 USD / year
Experience interpreting and applying Federal laws, regulations, principles and practices in Human Resources accountability, evaluation, and program development.
Added 4 mins ago
VH
Materials Handler Supervisor
Veterans Health Administration
Northport, NY
- $37 to $44 USD / hour
Develops or oversees the development of plans for storage and arrangement of stock in accordance with agency.
Added 4 mins ago
CA
Supervisory Budget Analyst
Customs and Border Protection
Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $125,776 to $163,514 USD / year
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
Added 4 mins ago
NP
Park Ranger (Interpretation)
National Park Service
Scranton, PA
- $50,460 to $80,243 USD / year
…your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be…
Added 4 mins ago
VH
Registered Nurse - Vascular Access (Intermittent)
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.

Telligen

Senior Support Manager

West Des Moines, IA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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More about this job

Skills

Support managers
Leadership
Customer service
Strategic planning
Process improvement
Community engagement
Training and development
Present reports
Computer science
Guide staff

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