Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Director, Procurement
Indeed
Cheyenne, WY
…sourcing. Additionally, you will manage a Senior Procurement Manager who leads the HR and Finance spend categories, including the contingent worker program, ensuring high alignment across…
Added 1 min ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Cheyenne, WY
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 1 min ago
Principal Product Manager
Indeed
Cheyenne, WY
We’re looking for a Principal Product Manager to set the strategic direction and lead the cohesive evolution of Job Seeker Discovery across the Home Page, Search Results Page, and Job…
Added 1 min ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Cheyenne, WY
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 1 min ago
Account Manager - Growth Markets
Zayo
Cheyenne, WY
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
Added 1 min ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 1 min ago
Corporate Services Specialist - Food & Retail
WM
Cheyenne, WY
Sales •Assist the NAM (National Account Manager) and Project Managers (PM) in the execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips…
Added 1 min ago
Manager, Global Growth Performance
American Express Global Business Travel
Cheyenne, WY
The Manager, Outbound Development owns that follow-through. This role gets new hires productive faster, makes sure the training sticks, helps leaders coach well, and builds the programs and…
Added 1 min ago
DN
Grocery Lead, Yellowstone General Stores
Delaware North
Yellowstone National Park, WY
- $18.25 to $18.75 USD / hour
…Lead, you will be responsible for assisting the supervisor and manager in maintaining inventory and delivering product orders to various…
Added 1 min ago
DN
Retail Supervisor, Yellowstone General Stores
Delaware North
Yellowstone National Park, WY
- $18.75 to $19.75 USD / hour
…Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and…
Added 2 mins ago
DN
Food Service Lead, Yellowstone General Stores
Delaware North
Yellowstone National Park, WY
- $18.75 USD / hour
Free and low-cost recreational opportunities, including the Yellowstone Employee Recreation Program (YCERP), which offers sports, equipment rental, guided hikes, raft trips, educational…
Added 2 mins ago
DN
Retail Lead, Yellowstone General Stores
Delaware North
Yellowstone National Park, WY
- $18.25 to $18.75 USD / hour
Free and low-cost recreational opportunities, including the Yellowstone Employee Recreation Program (YCERP), which offers sports, equipment rental, guided hikes, raft trips, educational…
Added 2 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Cheyenne, WY
…for primary care clinics across Intermountain. Future cross-training is planned with the Prior Authorization and Medication Assistance teams. If you enjoy focused, detail-driven work,…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Cheyenne, WY
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site.
Added 2 mins ago
C
Regional Maintenance Manager
CBRE
Cheyenne, WY
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 2 mins ago
Regulatory Readiness Program Manager
Meta
Cheyenne, WY
Regulatory Readiness Program Manager Responsibilities:
Added 2 mins ago
C
Facets Product Consultant - Manager
Cognizant
Cheyenne, WY
- $113,000 to $130,000 USD / year
Experience facilitating requirements workshops, product discussions, and functional training sessions.
Added 2 mins ago
CO
Environmental Engineer Manager
Commonwealth of Pennsylvania
Pittsburgh, PA
- $88,020 to $119,844 USD / year
This position leads the Surface Permitting Section, ensuring that permit reviews, program implementation, and engineering decisions meet regulatory standards. The work supports safe oil and…
Added 2 mins ago
CO
Licensed Psychologist Manager, Corrections - SCI Pine Grove
Commonwealth of Pennsylvania
PA
- $89,996 to $136,842 USD / year
The Department of Corrections (DOC) is seeking a Licensed Psychologist Manager who is eager to bring strong leadership, clear focus, and meaningful purpose to psychological services. In…
Added 2 mins ago
CO
Highway Maintenance Coordinator
Commonwealth of Pennsylvania
Coudersport, PA
- $60,538 to $92,010 USD / year
In this position, you will support the County Maintenance Manager by overseeing maintenance operations within an assigned area and helping ensure work is completed safely, efficiently, and…
Added 2 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 2 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 2 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 6 mins ago
Project Manager, AI Seller Experience
Cisco
Research Triangle Park, NC
…experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share…

Telligen

Senior Support Manager

Oak Brook, IL, United States

$105,000 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

Apply About employer

Report this job