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Quality Inspector
Aerotek
Springfield, NJ
- $24 to $30 USD / hour
…inspections, audits, and documentation throughout the manufacturing process. This role reviews customer purchase orders and specifications, verifies product conformance using precision…
Added just now
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Pump Mechanic
Aerotek
Henrico, VA
- $28 to $30 USD / hour
…materials. Environmental conditions will vary based on client operations when in the field. Corresponding safety procedures must be…
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Manager, Talent Acquisition
CW Talent
Williamsburg, VA
The Talent Acquisition Manager leads the organization’s talent acquisition function, providing strategic direction and operational oversight for a team responsible for full-cycle recruiting…
Added 1 min ago
General Manager
Valmont Industries Inc.
Franklin Park, IL
This General Manager position has full Profit/Loss (P/L) responsibility for the site. The incumbent is responsible for all the physical and human resources within that group, strategic…
Added 1 min ago
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Facility Maintenance Manager
Aerotek
Kansas City, KS
- $60,000 to $75,000 USD / year
Pay - $60k - $75kJob DescriptionThe Facility Maintenance Manager is responsible for the comprehensive leadership, administration, and coordination of maintenance operations across all…
Added 1 min ago
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Lead Service Technician
Aerotek
Salem, VA
- $83,200 to $104,000 USD / year
…remaining close to the technical side of the work. The Service Manager will oversee an established team and have the opportunity to directly impact technician development, troubleshooting…
Added 1 min ago
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Assistant Director (Program Manager IV)
State of Maryland
MD
- $99,442 to $156,822 USD / year
The Compliance Division of the Comptroller of Maryland is hiring an Assistant Director to help support daily operations and improve how the division works. This position will create,…
Added 1 min ago
Assistant Store Manager
Big Lots
Chester, VA
Assist the Store Manager in planning and implementing all directives in the Store Operations Weekly Bulletin.
Added 1 min ago
Assistant Store Manager
Big Lots
Beckley, WV
Assist the Store Manager in planning and implementing all directives in the Store Operations Weekly Bulletin.
Added 1 min ago
Advanced Therapy Center Manager
Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )
Schererville, IN
…of Urology Alliance, is seeking an "Advanced Therapy Center Manager" to collaborate with us! This is an exciting opportunity to play a key part in both clinic and ancillary service…
Added 1 min ago
Senior Manager, Fleet Maintenance
Dallas Fort Worth International Airport Board
United States
…readiness and reduce operating cost. The Fleet Maintenance Manager will provide direction for functional garage supervisors, including personnel safety practices and technician training.…
Added 1 min ago
District Leader In Training (Savannah Market)
Learn more about us
Savannah, GA
The DLIT begins with an intensive training program focused on both front-end and kitchen (food service) operations, people leadership, and business management. Following initial training,…
Added 1 min ago
Product Manager Line Lead- Aftermarket Parts
Lennox International
Richardson, TX
Develop and implement strategies to streamline parts operations and improve end-to-end flow from supplier to customer
Added 1 min ago
Technical Project Manager - DDP
Applied Materials
Austin, TX · Austin
Technical Project Manger to Lead strategic ramp and operational improvement programs across DDP Operations to enhance manufacturing efficiency, capacity readiness, productivity, and…
Added 1 min ago
NH
Human Resources Operations Specialist (Temp)
Neighborhood Healthcare
Escondido, CA
- $27.21 to $38.09 USD / hour
Identifies opportunities for process improvement and implement best practices to enhance HR Operations processes
Added 2 mins ago
US
Service Technician
United Site Services
MACON, GA
- $16.71 to $22.56 USD / hour
Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
Added 2 mins ago
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Operations Manager - Nashville, TN
Pure Employment LLC
Nashville, TN
- $101,000 to $107,000 USD / year
PURE HomeRiver is seeking a strong Property Management Operations Manager to lead our Nashville, TN office. The job requires office-based work. Previous team management experience is…
Added 2 mins ago
Admissions Manager
ABHS
Evesham, NJ
…excellence in customer service, and facilitating the admissions process. The Call Center is the ?voice of the company? reflecting our culture and business values.Responsibilities…
Added 2 mins ago
Sales Manager - Carrollton
Fitness Connection
Carrollton, TX
Support club leadership and operations through Manager-on-Duty coverage, opening and closing responsibilities, and ongoing communication of business performance.
Added 2 mins ago
Commodity Manager
Ralliant
Chandler, AZ · Hollister, CA
The Commodity Manager develops and executes strategic sourcing and supplier management strategies for critical aerospace and defense materials, with primary emphasis on energetics, followed…
Added 2 mins ago
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Chief Executive Officer
MIDWEST ASSISTANCE PROGRAM, INC.
Maryville, MO · MN · WY · SD · ND · NE · IA · MT · KS · MO
- $150,000 USD / year
…needs regarding drinking water, wastewater, and solid waste…
Added 3 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Seattle, Washington, WA
- $150,000 to $225,000 USD / year
If this sounds like you, join Ramboll’s Power Systems team in North America as our Senior Program Manager & Key Client Lead, Data Centers, and help expand a strategic client relationship…
Added 3 mins ago
Store Manager - Burlington
Marc Jacobs
Burlington, MA
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Burlington location in Burlington, Massachusetts. The Store Manager will oversee…
Added 3 mins ago
Operations Manager, Dedicated Services
Thomas Keller Logistics Group
Defiance, OH · Findlay, OH
Keller Trucking currently has an opening for an Operations Manager in Findlay/Toledo, Ohio.
Added 3 mins ago
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Radiology Tech
UnitedHealth Group
San Bernardino, CA
- $24 to $43 USD / hour
Reschedules appointments as indicated with approval of Radiology Manager or Clinical Operations Manager

Telligen

Senior Support Manager

Oak Brook, IL, United States

$105,000 to $130,000 USD / year

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Job details

Pay: $105,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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