Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Ophthalmic Imaging Manager
Oregon Health & Science University
Portland, OR
The Department of Ophthalmology is recruiting for an Ophthalmic Imaging Manager. This position oversees the clinical operations of the Ophthalmic Imaging division at Casey Eye Institute,…
Added just now
Equipment Engineering Technician: Night Shift
Coherent Corp. US
Sherman, TX
…processing tools to maintain optimal uptime. This includes all support equipment such as pumps, power supplies, and gas…
Added just now
Business Optimization Manager
Versova
Thompson, IA
The Business Optimization Manager is responsible for identifying and implementing opportunities to improve operational performance, increase revenue, reduce costs, and strengthen leadership…
Added just now
Support Operations Manager
Versova
Thompson, IA
The Support Operations Manager is responsible for overseeing the management of maintenance, repair, and operational support activities across multiple facilities and grounds. This role…
Added just now
IP
Community Manager Manufactured Housing Community Plus Housing
Investment Property Group
Loveland, CO
- $26 to $30 USD / hour
We are seeking a dedicated Community Manager to manage the day-to-day operations at amanufactured housing community, Alpine Vista Village (123 homes), located in Loveland, CO. This role…
Added 1 min ago
Human Resources Manager
PBI-Gordon Companies, Inc.
Shawnee, KS
The Human Resource Manager (HRM) will manage various HR functions including compliance, employee relations, recruitment efforts, performance management and policy execution. The HRM will…
Added 1 min ago
TT
Operations Manager, Plymouth
The Talbots LLC
MA-Plymouth, MA
- $19 to $23.75 USD / hour
Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
Added 1 min ago
TT
Sales Manager
The Talbots LLC
Store 00037 Scarsdale NY-Scarsdale, NY
- $21 to $26.25 USD / hour
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
Added 1 min ago
L
Full Time - Merchandising Service Associate - Day
Lowes
San Angelo, TX
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
Senior Sourcing Commodity Manager, Optics
Arista Networks
Santa Clara, CA
Provides support to NPI teams as required to meet target costs and establish program cost models.
Added 2 mins ago
L
Night Operations Department Supervisor
Lowes
South Burlington, VT
- $26.5 to $29.65 USD / hour
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
Added 2 mins ago
Project Manager -- Energy & Industrial Group
Sargent & Lundy
Boise, ID
Direct the team leads in the coordination of detailed design phases for all aspects of engineering, design, and construction support.
Added 2 mins ago
Project Engineer
Air Products and Chemical
Allentown, PA
…matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production…
Added 2 mins ago
Turquoise Ridge - Autonomous Project Manager
Barrick Mining Corporation
Winnemucca, NV
Our people division is growing, and we are looking for an Autonomous Project Manager to join our team. The Autonomous Project Manager is responsible for commissioning, optimizing, and…
Added 2 mins ago
Restaurant Manager
Outback Steakhouse
Ontario, CA
With limited supervision, the Restaurant Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant. These include company standards, customer experience,…
Added 2 mins ago
Branch Manager II Stoughton Branch
Rockland Trust
Stoughton, MA
As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a…
Added 2 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Rock Hill, SC
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
L
Merchandising Part Time Days
Lowes
Morehead, KY
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 3 mins ago
DF
General Manager - Popeyes, #11766, Bellflower, CA
Denco Family
Bellflower, CA
- $21 to $28 USD / hour
We are looking for an organized and goal-oriented Manager to oversee the running of our Popeyes restaurant. This position will profitably operate the restaurant within the practice and…
Added 3 mins ago
OC
Environmental Supervisor (Source Control)
Orange County Sanitation District
Fountain Valley, CA
- $172,764.8 to $210,017.6 USD / year
…administration of the Source Control Environmental Pretreatment Program while providing professional-level support to the Division Manager and department…
Added 3 mins ago
EH
Case Manager - Social Worker - Part Time
Ernest Health
Rancho Mirage, CA
- Part-time
Case Manager - Social Worker - Part time - Rancho Mirage, CA
Added 4 mins ago
Manager, Business Readiness Change Management
United States
As a member of the Next Gen Operations Program at the IOC, you’ll drive the business readiness strategy and lead a high-impact change management team, partnering with senior leaders across…
Added 4 mins ago
Warehouse Supervisor
Ajinomoto Foods North America
San Diego, CA
Works with warehouse Manager to analyze current procedures and develop new procedures to improve warehouse operations. Enforce and make recommendations regarding Company policies.
Added 4 mins ago
Senior Financial Planning & Analysis Manager
cyberu
United States
We're looking for a Senior Financial Planning & Analysis Manager
Added 4 mins ago
Manager II, Logistics Operations - (M2)
Applied Materials, Inc
Austin, TX
…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…

Telligen

Senior Support Manager

Oak Brook, IL, United States

$105,000 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

Apply About employer

Report this job