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HH
Office Manager-Bensalem
Helping Hands Family
Bensalem, PA
- $24 to $30 USD / hour
The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization,…
Added just now
Industrial Security Manager - Level 2
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United States
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Manager Supply Chain Programs 3
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United States
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Senior HVAC Service Technician
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UH
Obstetrics Technician (OB Tech), Labor and Delivery, Full Time, Days
UC Health
West Chester, OH
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Electrical Project Manager
Loenbro
Phoenix, AZ
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MB
Construction Inspector
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Fort Lauderdale, FL
- $42 USD / hour
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Program Manager (Infrastructure, AI and M&A)
Michael Baker International
Remote, United States
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Solution Architect Manager
Allata
Remote, United States
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Sr. Field Service Team Manager
Gatik AI
Remote, United States
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Program Manager, Operations Readiness
Gatik AI
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Gatik is looking for a detail-oriented, highly organized Program Manager, Operations Readiness to make sure our operations teams are prepared for every change that reaches the field. In…
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Program Manager, Operations Process
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Remote, United States
Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role,…
Added 2 mins ago
Senior Associate, Training and Development
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Local Study Operations Line Sr. Manager
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Mentor, train, and support the professional development of LSOMs to prepare them for managing complex trials.
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Program Manager II, Supply Chain, Google Cloud
Google
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San Francisco, CA · San Mateo, CA
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General Manager, Account Management
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Cyclic Materials Inc.
SC
We are looking for a driven and experienced Senior Project Manager to join our Capital Projects team. In this role, you will lead capital projects from front-end planning through execution,…
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IG
Project Manager
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Remote, United States
- From $60 USD / hour
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Client Service Monitor
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Senior Cost Control Manager - Life Sciences Construction
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Added 5 mins ago
Airfield Electrician Non-CDL
Dallas Fort Worth International Airport Board
United States
Under the direction of the Electrical Manager and Airfield Electrical Supervisor, installs, maintains, inspects, tests, troubleshoots, repairs, and restores airfield and non-airfield…
Added 6 mins ago
MH
Full-Time Member Account Specialist (Teller) - Kingston Branch
Mid Hudson Valley Federal Credit Union
Kingston, NY
- Full-time
…and services. They must also complete accurate routines to complex member transactions in accordance with credit union policy, regulatory compliance, and the Bank Secrecy Act. This role…
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Senior MES Program Delivery Lead
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United States
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Sr Assoc Scientist, Bioconjugate Analytics (ABMS)
Regeneron Pharmaceuticals, Inc (USA)
United States
Enjoyment of developing and troubleshooting analytical methods and solving complex scientific and technical problems

Telligen

Senior Support Manager

Oak Brook, IL, United States

$105,000 to $130,000 USD / year

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Job details

Pay: $105,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for overseeing and optimizing customer service operations to ensure exceptional support and satisfaction for community members. You will lead a dynamic team, including community liaisons, grievances & appeals specialists, and a team of contact center client service specialists.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Leadership and Management:

Direct and manage the Customer Service team, including four Community Liaisons, one Contact Center Supervisor
Provide dotted-line management and support to the marketing specialist to align customer service efforts with marketing initiatives

Strategic Planning:

Develop and implement strategies to enhance customer service delivery and client satisfaction under the IL TCMP contract
Identify areas for process improvement and lead initiatives to streamline operations and increase efficiency

Community Engagement:

Supervise Community Liaisons to ensure effective outreach and engagement within the community
Foster strong relationships with community stakeholders to support program goals and client needs

Team Collaboration:

Work closely with the Contact Center Supervisor to manage day-to-day operations and ensure high levels of service

Performance Monitoring:

Monitor team performance metrics and implement corrective actions as needed to meet service level agreements (SLAs) and performance targets
Conduct regular training and development sessions to enhance team skills and knowledge

Stakeholder Communication:

Serve as the primary point of contact for client service-related matters, liaising with internal and external stakeholders as required
Prepare and present reports on team performance, client satisfaction, and operational metrics to senior management

Required Skills and Experience:

Four-year degree in Computer Science or Information Systems, business or related field and/or equivalent training and/or experience
3 – 5 years’ experience in providing end user support
7 - 10 years’ experience managing a professional support staff
Ability to travel locally and overnight up to 20%

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Preferred Skills and Experience:

Experience with government contracts preferred

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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