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Project Manager, Faculty Lifecycle Initiatives - Office of the Vice Provost for Faculty
Carnegie Mellon University
Pittsburgh, PA
…Operations and the Vice Provost of Faculty, who serve as the business process owners and subject matter leads, the Project Manager translates program goals and established process work into…
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Retail Personal Banker Associate I
Fifth Third Bank, National Association
Charleston, SC
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Financial Center Manager - West Nashville (TN South Region)
Fifth Third Bank, National Association
Nashville, TN
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
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Personal Banker Associate I - Louisville, KY
Fifth Third Bank, National Association
Louisville, KY
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I-8 Mile and Livernois/Metro Detroit Forward Hire
Fifth Third Bank, National Association
Detroit, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I- Gratiot and Chene/Metro Detroit Forward Hire
Fifth Third Bank, National Association
Detroit, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Financial Center Manager II - South Central Region
Fifth Third Bank, National Association
Atlanta, GA
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
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Retail Personal Banker - Cincinnati Westside
Fifth Third Bank, National Association
Cincinnati, OH
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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USA Oxy USA Inc
Midland, TX
This position is responsible for executing elements of the ORCM Mechanical Integrity Program, including new equipment commissioning inspection, equipment/piping condition assessments,…
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CFSP Managed Care Coordinator - Cleveland County
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…designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct,…
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Audit & Reimbursement Intern – Summer 2027
Elevance Health
Indianapolis, IN
This role requires associates to be in-office at least 3 days per week (some weeks may require 4 days), fostering collaboration and connectivity, while providing flexibility to support…
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Member Experience Associate
AAA NCNU
Eureka, CA
- $23 to $26.95 USD / hour
…achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches…
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Lead Regulatory Relations
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United States
Facilitate and provide logistical support for regulatory exams, including scheduling meetings, reserving conference rooms, sending out calendar invites, building access, and availability of…
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Analyst I Business Process Transactions
FSG - Cybertek Corp.
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…documentation sources to identify discrepancies, partner with internal business areas and plan administrators, and contribute to special projects and process improvement initiatives that…
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Analyst I Business Process Transactions
FSG - Cybertek Corp.
TULSA, OK
…documentation sources to identify discrepancies, partner with internal business areas and plan administrators, and contribute to special projects and process improvement initiatives that…
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Program Manager-Veteran Housing Program (GPD)
Volunteers of America Colorado
Denver, CO
- $60,000 to $65,000 USD / year
…and requires regular rotation of on-call responsibilities to support 24/7 program operations and respond to urgent or crisis…
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Community Development Technician (Assistant/Associate/Senior)
City of Antioch
Antioch, CA
- $35.9 to $48 USD / hour
…providing technical, paraprofessional Community Development support. Employees at this level are not expected to function with the same amount of program knowledge or skill level as…
Added 3 mins ago
AM
Community Manager | Ocoee Village Apartments
ALCO Management
Cleveland, TN
- $20 to $22 USD / hour
…Fair Housing laws, Project-Based Section 8, and Tax Credit program requirements. This position fosters positive resident relationships to support retention in a fast-paced, ever-changing…
Added 4 mins ago
Program Specialists
University of Utah
Salt Lake City, UT
The Biomedical Research Education Office (BREO) team in the Health Sciences Research Office seeks a Program Specialist with an interest in graduate education, program building, and…
Added 4 mins ago
Facilities Representative III - Coordinator
BAE Systems
Boulder, CO
…candidate will be responsible for providing administrative support to the facilities department, ensuring the smooth operation of our facilities, and delivering high-quality service to…
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Principal Engineer – Spacecraft System Test Engineer (AI&T)
BAE Systems
Boulder, CO
Execution & Leadership: Lead or directly support the integration and testing of spacecraft hardware within cleanrooms and lab environments to verify requirements and calibrate performance.
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Facilities Supervisor I
BAE Systems
Boulder, CO
…successful candidate will be responsible for providing supervisory support to the Facilities Support Services department, ensuring the smooth operation of our facilities, and delivering…
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Principal Engineer – Spacecraft System Test Engineer (AI&T) - $15K Sign On Bonus
BAE Systems
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Execution & Leadership: Lead or directly support the integration and testing of spacecraft hardware within cleanrooms and lab environments to verify requirements and calibrate performance.
Added 5 mins ago
Program Manager
Mizuho Americas Services LLC
United States
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory…
Added 5 mins ago
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Project Leader, Technology, Media, and Telecommunications
Boston Consulting Group
New York, NY
- $225,400 to $252,900 USD / year
As a member of our consulting team, you will manage the design and development of long-term business strategies for technology, media, and telecommunications clients in the areas of…

Telligen

Operations Supervisor

West Des Moines, IA, United States

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Job details

Experience: 3 years experience in a customer service, scheduling, or health care operations environment
Posting language: English
Posted: Nov 3, 2026

Original job description

As the Operations Supervisor, you will be responsible for oversight of contact center operations for the Illinois Targeted Case Management Program (IL TCMP) contract. You will also serve as a resource to the management team through involvement in client implementations and performance expectations.

This is a hybrid position, requiring onsite days on Mondays and Fridays from our West Des Moines, IA office.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

Oversees and ensures performance measures are met by evaluating client and staff performance outcomes
These measures include but are not limited to oversight for staff scheduling, improving customer service levels, analyzing productivity and operational reports
Ensures objectives are met timely and accurately according to contractual and company requirements
Selects, develops, and manages employees to achieve individual, team, and organizational success
Ensures employee accountability through routine observation, performance measurement, and performance feedback
Fulfills the Telligen Management Philosophy that "Managers coach, engage, and support our people to achieve results"
Works closely with management team members to ensure cost effective methods are in place and makes recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation
Stays abreast of call center industry trends. Makes recommendations to leadership for improvements in meeting company strategic goals and objectives
Performs miscellaneous duties as assigned

Required Skills and Experience:

Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment
3 years experience in a customer service, scheduling, or health care operations environment
Demonstrated experience in a mentoring and supervisory type role
Positions working on specific contracts may require U.S. Citizenship.

Preferred Skills and Experience:

Strong analytical thinking skills and sound judgement
Ability to plan and organize
Leadership skills in directing others
Customer service experience and technical expertise

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com

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