Corporate Payment Representative

The Corporate Payment Representative supports Televerde's Client customer care program by securely taking customer payment card information over the phone. The representative receives calls transferred from the customer care team, sets up or updates customer profiles, and enters card details in the client's system so customers can complete their bookings. Between payment calls, the representative also completes administrative work supporting Televerde's Finance and Compliance teams. Because the role handles confidential financial information, accuracy, discretion, and consistent adherence to security procedures are essential.

Duties and responsibilities

Payment processing

• Receive calls transferred from the Client customer care team when a customer needs a payment card added or updated.
• Create or update customer profiles in the client's system and enter card details accurately in the approved payment screen.
• Collect only the payment information required by program procedures, then return the customer to the customer care team or close the call.

Confidentiality and security

• Follow all Televerde and client security procedures for handling payment card information.
• Enter card information only in the approved system; never write down, store, or share it.
• Report any security concern or suspected exposure of customer information to leadership immediately.

Customer service

• Provide friendly, professional, and efficient service on every call, representing Client.
• Explain payment and booking requirements clearly using approved language.

Documentation, escalation, and administrative support

• Record call outcomes accurately using approved program procedures.
• Escalate customer concerns and system issues through the established escalation process.
• Complete assigned administrative tasks for Televerde's Finance and Compliance teams when not handling payment calls.
• Maintain accurate records and documentation in support of finance and compliance activities.
• Prioritize incoming payment calls over administrative work so customers are served promptly.

Qualifications

• Strong attention to detail and data-entry accuracy.
• Ability to handle confidential information with integrity and discretion.
• Clear, professional telephone communication skills.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to follow established procedures consistently.
• Ability to organize work and move between customer calls and administrative tasks.
• Availability to work a schedule that includes evenings and weekends.

Education/ Experience

• High school diploma or GED equivalent required.
• Three (3) years of relevant experience in customer service, a contact center, or role handling

Working conditions/ Physical requirements

This position is performed on-site in an office environment at Televerde's corporate office.

Essential physical requirements of this job include:

• Ability to move wrists, hands, and/or fingers in a repetitive motion.
• Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
• Ability to lift 25 pounds occasionally.
• Communicating effectively with employees, vendors, and clients.
• Continuously working at a desk and computer screen at least 50% of the time.
• Due to company security and data protection protocols, personal cell phones and other unauthorized electronic devices are not permitted at employee workstations. Employees must store these items in designated areas while on the production floor or actively performing job duties.

Direct reports None This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice. Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.