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Added 4 mins ago
SP
EXPRESS SITE DIRECTOR @ FINCH ELEMENTARY SCHOOL, 6.33 HRS, CONT.
Spokane Public Schools
Spokane, WA
- $17.08 to $26.16 USD / month
…for school age children in a licensed before and after school program. Requires supervision of students and staff, planning of program activities and schedule, electronic sign in/out of…
Added 7 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business…
Added 7 mins ago
SI
Director, Software Engineering
Salesforce, Inc.
WA · CA
- $197,300 to $344,700 USD / year
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 7 mins ago
SI
Product Marketing Manager
Salesforce, Inc.
GA · CO · IN · TX
- $117,400 to $177,600 USD / year
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 7 mins ago
Strategic Partner Marketing Senior Manager
Salesforce, Inc.
IN
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Added 7 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
…transformation initiatives or large-scale platform architecture…
Added 7 mins ago
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Lafayette, CO · Memphis, TN · San Diego, CA
Collaborate closely with Sales leadership and field teams to develop customer-facing tools, training programs, and commercialization initiatives that drive product adoption and portfolio…
Added 7 mins ago
Senior Product Development Program Manager
MED Medtronic Inc
Brooklyn Center, MN
The Senior Product Development Program Manager leads a diverse set of concurrent energy-component projects for multiple operating units (OUs) as internal customers. The role combines…
Added 8 mins ago
DH
Case Manager, Behavioral Health-2
Denver Health
Denver, CO
- $53,300 to $74,600 USD / year
We are recruiting for a mission-driven Case Manager, Behavioral Health-2 to join our team!
Added 8 mins ago
DH
Medical Assistant, Ambulatory Care Clinics
Denver Health
Denver, CO
- $21 to $26 USD / hour
…Assumes accountability for achieving goals set jointly with the manager for the next evaluation period. Participates in the peer review process.…
Added 8 mins ago
DH
Senior Manager, Research Data Operations
Denver Health
Denver, CO
- $109,200 to $174,800 USD / year
The Senior Manager, Research Data Operations provides unified operational leadership over the Research Department's Data Management and Biostatistics functions, ensuring these teams operate…
Added 8 mins ago
DH
Care Coordinator/Case Manager - Correctional Care
Denver Health
Denver, CO
- $26 to $38 USD / hour
We are recruiting for a mission-driven Care Coordinator/Case Manager - Correctional Care to join our team!
Added 8 mins ago
WH
Utilization Management RN
WPS Health Solutions
Denver, CO
- $40,123 USD / year
Certified Case Manager (CCM) and prior experience in Case Management (CM) within a health plan.
Added 12 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The Senior Manager, Environmental Sustainability Programs will lead complex cross-functional sustainability initiatives and implementation efforts that support Carrier’s climate strategy,…
Added 14 mins ago
RC
Training Specialist I
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Oakland, CA
- $24.04 to $26.43 USD / hour
…communities. Operating under the supervision of the Roots Training Manager, this role focuses on preparing, facilitating, and evaluating comprehensive training programs. This includes…
Added 15 mins ago
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Montpelier, VT
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Added 15 mins ago
Admissions Assistant
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Added 17 mins ago
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…Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are…
Added 17 mins ago
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Added 17 mins ago
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…category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle, including…
Added 18 mins ago
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Added 20 mins ago
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Added 24 mins ago
Project Manager IV
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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of…
Added 28 mins ago
Portfolio Operations Associate
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Complete NAGGL or other SBA-related training programs as recommended by the manager.

TeleSpecialists LLC

Manager, Physician Support Operations

Fort Myers, FL, United States

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Job details

Posting language: English

Original job description

This is a 100% in-office position at our Fort Myers, FL office.

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers:

A great culture with a team environment
A fun, diverse work environment
A rapidly growing company with career advancement opportunities
Medical, Dental and Vision benefits
Tuition Reimbursement
401k match
Paid Vacation
Leadership Training Classes
Mentorship Program

About The Role:

Under minimal supervision, the Manager, Physician Support Operations leads the 24/7 team responsible for providing rapid operational support to physicians delivering telemedicine services. The team performs time-sensitive triage of physician access, telehealth platform, facility cart, credential, and workflow issues. The primary objective is to protect continuity of patient care by quickly determining and coordinating the appropriate next action, including restoring access, validating the correct workflow or platform, contacting a hospital partner, transitioning to an approved alternate consult method, returning a physician to the appropriate queue, transferring coverage, or escalating the underlying issue to Information Technology, Physician Access, Clinical Operations, a hospital partner, or a vendor. This function provides first-line operational triage and basic troubleshooting. It is not a traditional IT service desk responsible for fully diagnosing and resolving all endpoint, network, hardware, or application problems. Issues requiring deeper technical investigation are documented and escalated to the appropriate team while Physician Support Operations focuses on timely decisions, clear communication, and continuity of service.

Essential Duties and Responsibilities:

Oversee daily operations of the 24/7 Physician Support Operations team, ensuring timely, consistent, and effective support for physicians and clinical operations personnel.
Develop, mentor, and lead a high-performing team of physician support specialists, with emphasis on sound judgment, service ownership, communication, quality, and continuous improvement.
Establish and maintain time-sensitive triage and escalation protocols for physician access, telehealth platform, facility cart, credential, workflow, and consult-continuity issues.
Ensure team members rapidly assess each request and determine the appropriate action, including basic troubleshooting, facility coordination, alternate consult workflows, queue reassignment, coverage transfer, or escalation.
Implement and maintain ticket-auditing and quality-assurance processes to confirm that support requests are documented accurately, decisions follow approved procedures, and escalations are timely and appropriate.
Serve as the operational point of escalation for complex or high-impact physician support issues, coordinating resources and decisions across Information Technology, Physician Access, Clinical Operations, hospital partners, and vendors.
Collaborate with Information Technology and other stakeholders to define ownership boundaries, escalation paths, and support protocols for EMRs, telemedicine platforms, identity and access, video technologies, and facility equipment.
Serve as a liaison among physicians, Information Technology, hospital partners, Physician Access, and Clinical Operations to ensure support processes meet clinical and operational requirements.
Coordinate onboarding and ongoing training for team members on systems, workflows, decision protocols, documentation standards, communication expectations, and new technologies.
Monitor service metrics and performance indicators, including response time, decision time, escalation quality, documentation accuracy, queue impact, service recovery, and physician satisfaction.
Analyze tickets and operational trends to identify recurring access, workflow, facility, platform, or technology issues and recommend process, training, or system improvements.
Partner with technical teams to ensure recurring incidents and unresolved root causes are handed off with sufficient documentation for investigation and corrective action.
Maintain current knowledge of telehealth operations, physician-support workflows, applicable technologies, equipment, laws, regulations, standards, and organizational procedures.
Participate in a rotating after-hours on-call schedule.
Perform other job-related duties as assigned.

Qualifications:

Bachelor's degree in Information Technology, Healthcare Administration, Health Information Management, Clinical Informatics, Business, or a related field, or equivalent relevant experience.
Minimum of five years of experience in physician support, healthcare operations, clinical support, contact-center operations, service-desk triage, technical support, or a related high-urgency service environment.
Minimum of two years of management or leadership experience, preferably supporting a 24/7 operation.
Experience leading teams that make rapid, protocol-based decisions and coordinate escalations across multiple departments or external partners.
Working knowledge of healthcare systems and telemedicine workflows, including EMRs, telehealth platforms, video solutions, identity and access, and facility-based equipment.
Experience with ticketing systems, queue management, quality assurance, ticket auditing, coaching, workforce coordination, and performance reporting.

Preferred Qualifications

Experience supporting physicians in telemedicine, hospital, clinical operations, or healthcare contact-center environments.
Background in Clinical Informatics, Health Information Management, Healthcare IT, Physician Access, or a closely related field.
Experience developing triage protocols, escalation matrices, standard operating procedures, training programs, or quality-audit frameworks.
Technical support experience involving EMRs, telemedicine carts, video platforms, authentication, or access issues.

Knowledge, Skills, and Abilities:

Ability to distinguish between issues suitable for immediate first-line resolution and issues requiring escalation to Information Technology, Physician Access, Clinical Operations, a hospital partner, or a vendor.
Excellent written and verbal communication skills, with a strong focus on physician support, customer service, de-escalation, and clear decision communication.
Demonstrated problem-solving ability, sound judgment, and composure when managing time-sensitive issues that may affect patient-care workflows.
Ability to work independently and collaboratively, manage competing priorities, and adapt to changing operational conditions.
Ability to work flexible hours as required, including evenings and weekends.

Key Competencies

Operational leadership and accountability
Time-sensitive triage and decision-making
Physician and hospital-partner service
Escalation management and cross-functional coordination
Quality assurance, coaching, and process improvement
Clear communication under pressure
Healthcare workflow and telehealth awareness

Travel Requirements (if applicable):

Minimal: 0%-5%

Other Duties:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.

Physical Requirements:

Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.
Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.
Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.
Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.
Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.

Equal Employment Opportunity & ADA Statement The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

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