Jobs in the United States

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Added 3 mins ago
Foreman-Data Center
CBRE
Hillsboro, OR
Survey completed work with QAQC Specialist before walking with Field Engineer
Added 4 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Salem, OR
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 22 mins ago
Embedded Software Engineer
Trane Technologies
Clarksville, TN
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 59 mins ago
DR
Sr. Supplier Quality Engineer
Development Resource Group, Inc.
Mounds View, MN
- $48 to $52 USD / hour
We are seeking a Senior Supplier Quality Engineer to support supplier quality, component qualification, and new product development activities. This role partners closely with suppliers and…
Added 59 mins ago
DR
Software Test Engineer
Development Resource Group, Inc.
Mounds View, MN
- $45 to $58 USD / hour
Seeking a motivated and detail-oriented Software Test Engineer II to join our Medical Device team. This role is essential in supporting the testing and quality assurance processes to ensure…
Added 59 mins ago
DR
Sr. Biomedical Engineer
Development Resource Group, Inc.
Mounds View, MN
- $38 to $55 USD / hour
The Sr. Biomedical Engineer is responsible for evaluating the safety and compatibility of medical devices with biological systems. The role involves planning and placing biocompatibility…
Added 59 mins ago
DR
Sr. Software Engineer
Development Resource Group, Inc.
Mounds View, MN
- $40 to $65 USD / hour
We are seeking a Senior Software Test Automation / HIL Engineer to develop and maintain Hardware-in-the-Loop (HIL) test environments, build advanced Python automation solutions, and drive…
Added 59 mins ago
Supplier Quality Engineer II
Abbott
Minnetonka, MN
Generate test protocols, monitor testing, issue qualification test reports and approve components for use in products.
Added 59 mins ago
Lead DevSecOps Engineer
Leidos
Eagan, MN
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 59 mins ago
LI
Civil Engineer in Training
LHB Inc
Duluth, MN
- $67,000 to $74,000 USD / year
LHB has an immediate opportunity for a Civil Engineer in Training to join our team. You will support the civil site design process across multiple markets including renewables, power…
Added 1 hour ago
Environmental Science Analyst - Noise Specialist
Kimley-Horn
Saint Paul, MN
…a remote position.We are seeking a motivated Noise Control Engineer to join our dynamic multi-disciplinary team. The successful candidate will have a keen interest in developing their…
Added 2 hours ago
Sr. Engineer, Automation Engineering, Controls Hardware - Lilly Medicine Foundry
Lilly
Lebanon, IN
The Senior Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or…
Added 2 hours ago
SO
Highway Technician Crew Leader
State of Indiana
Martinsville, IN
- $24.26 USD / hour
Sample and test construction materials according to quality assurance and specification requirements.
Added 2 hours ago
Consultant, Software Engineer (DevXP)
Nationwide Life and Annuity Insurance Co
OH
Software Engineer - AI-Enabled Requirements & Quality Engineering
Added 3 hours ago
Safety Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Safety Engineer to join the team with Bastion, a teammate company!
Added 3 hours ago
Safety Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Safety Engineer to join the team with Bastion, a teammate company!
Added 3 hours ago
ENGINEER TEST 1 - ALIGNMENT SPECIALIST
Huntington Ingalls Industries
Pascagoula, MS
The Engineer Test (Alignment Specialist) supports alignment, measurement, and verification activities for radar and gun foundations within the Test & Trials organization. This role requires…
Added 3 hours ago
Electronic Warfare DevOps Engineer
Dynetics, Inc
Huntsville, AL
Leidos’ Defense Open Air Sensors Division is seeking an Electronic Warfare DevOps Engineer to join a diverse team to create unique solutions for complex sensor and radar orientated…
Added 3 hours ago
RE
Network Administrator I
Rochester Electronics, LLC
Newburyport, MA
- $63,000 to $85,680 USD / year
Assist and support the Network Engineer with projects, upgrades, maintenance, and troubleshooting.
Added 3 hours ago
RE
Equipment Maintenance Engineer I
Rochester Electronics, LLC
Newburyport, MA
- $86,091 to $87,250.28 USD / year
…semiconductor manufacturing equipment in both component assembly and test. Provide troubleshooting and solutions for complex equipment problems. Support production in equipment setup,…
Added 3 hours ago
Quality Assurance Inspector
City of New York
New York City, NY
…Quality Assurance. Under the direction of the Deputy Director and Engineer-In-Charge, the selected candidate will perform duties related to Materials Testing and Fabrication Inspection…
Added 3 hours ago
Quality Assurance Inspector
City of New York
New York City, NY
…Quality Assurance. Under the direction of the Deputy Director and Engineer-In-Charge, the selected candidate will perform duties related to Materials Testing and Fabrication Inspection…
Added 3 hours ago
CO
Assistant Civil Engineer
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
The Assistant Civil Engineer is a journey-level classification filled with multiple incumbents. Incumbents are responsible for performing moderately difficult professional engineering work…
Added 4 hours ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
Support tooling, fixture, and test equipment development under senior engineer direction.
Added 4 hours ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
…Our group is seeking to hire an Image Sensor Characterization Engineer to test visible and short-wave infrared band charge-coupled device (CCD) and active-pixel sensor (APS)…

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Communication skills
Troubleshooting
Change management
Process improvement
Call routing
Troubleshoot
SIP
Microsoft Azure
Customer service
Microsoft Teams
AWS
Problem solving
Microsoft Office
Microsoft Visio

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