Jobs in the United States

25+ jobs

Save this search

Added just now
Systems Engineer (Associate or Mid-Level)
The Boeing Company
Tukwila, WA
Evaluate and integrate engineering changes utilizing the P-8 change process to ensure cross-functional collaboration, sound technical solutions, and on-time engineering releases
Added just now
Quality Engineer (Associate or Experienced)
Argon ST
Smithfield, PA
Successful candidates for this job must satisfy the Company’s Conflict of Interest assessment process
Added 1 min ago
Project Manager - Major Contracts
Quality Air Heating & Cooling, Inc.
Grand Rapids, MI
· Process day-to-day administrative items (i.e., expense reports, supply requisitions, RFI’s, submittals, shop drawings, procurement, quantity take-offs, etc.) per supervisor’s direction.
Added 1 min ago
Production Process Engineer - Specialty Chemical Manufacturing
EMD Millipore Corporation
Branchburg, NJ
EMD Electronics in Branchburg, NJ is seeking a Production Process Engineer. In this role, you will support safe, compliant, and reliable execution of blending and chemical manufacturing…
Added 1 min ago
Product Support Engineering Supervisor
Air Cruisers Company LLC
Wall Township, NJ
…manufactured parts/assemblies during all stages of the manufacturing process 18.75%; Provides oversight, technical direction, and training for Product Support Engineers…
Added 1 min ago
Framework Operations Engineer
SciTec
Boulder, CO
SciTec has an immediate opportunity for a Framework Operations Engineer. The Framework Operations Engineer is responsible for the deployment, operation, maintenance, and continuous…
Added 1 min ago
Senior Principal Software Engineers
NB Ventures, Inc.
Clark, NJ
NB Ventures Inc. dba GEP seeks Senior Principal Software Engineer in Clark, NJ.
Added 1 min ago
Specialist Engineering (Onsite)
Merck
Rahway, NJ
This Engineer position provides on-site engineering support for the Rahway, NJ FLEx (Formulation, Laboratory & Experimentation) center, supporting non-sterile operations within Our…
Added 1 min ago
Specialist, Automation Engineer (Onsite)
Merck
Rahway, NJ
The automation engineer role at the Specialist level will serve as technical resource to support new and/or existing facilities across the Small Molecule Process Research & Development (SM…
Added 2 mins ago
Field Engineer II
Gilbane Building Company
Rock Hill, SC
…extensive career growth opportunity? Gilbane is seeking a Field Engineer II to be responsible for learning all roles and responsibilities of the Project Engineer and Superintendent…
Added 2 mins ago
RVR Engineer II
Insight Global
Jersey City, NJ
We are seeking an RVR Engineer to provide Tier 2 engineering support and governance oversight for the firm's Regulated Voice Recording (RVR) environment. This role will serve as the primary…
Added 2 mins ago
Lead Infrastructure Engineer
JPMorgan Chase
Jersey City, NJ
As a Lead Infrastructure Engineer at JPMorganChase within Corporate Sector Enterprise Technology, Employee Platforms, you apply deep knowledge of software, applications, and technical…
Added 2 mins ago
B&
Senior Network Automation Engineer - AI/ML
Bucher & Christian Consulting Inc.
Jersey City, NJ
- $73.67 to $104.63 USD / hour
Job Title: Senior Network Automation Engineer - AI/ML, AIOps & Network Operations
Added 2 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Trenton, NJ
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 2 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Trenton, NJ
…compensation for the role in your location during the hiring…
Added 2 mins ago
Senior Business Intelligence Engineer
Humana
Trenton, NJ
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added 2 mins ago
Supply Chain Capacity Engineer
Meta
Trenton, NJ
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 2 mins ago
DevOps Engineer
Trovetechs Inc.
Hillsborough, NJ
Added 2 mins ago
Industrial Engineer
L&T Technology Services Ltd Corporation
Edison, NJ
Job description: Review components of the assembly process planning and recommend practice improvements. Communicate with management and user personnel to develop production and design…
Added 2 mins ago
Water & Chemical Process Design Engineer
Manpower Engineering
Austin, TX
Added 3 mins ago
Sr. Engineer Electrical & Electronics Engineering XI
Vertiv
Westerville, OH
The Senior Electrical Engineer will contribute to the release of new products; will work in a cross-functional development group; provide support and leadership to other engineers; manage a…
Added 5 mins ago
Business Development Representative - SLGE (Armis)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Structural Design Engineer
Actalent
Tigard, OR
Job Title: Structural Design EngineerJob DescriptionWe are seeking a motivated Structural Design Engineer with at least 4 years of professional experience to join a growing, highly…
Added 7 mins ago
Project Engineer
Actalent
Poway, CA
Position SummaryThe Project Engineer supports the planning and execution of engineering projects from concept through completion. This role works closely with senior engineers, project…
Added 8 mins ago
CNC Operator (Weekend - Night Shift)
Smiths Group
Pasadena, TX
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our…

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

Report this job