Jobs in the United States

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Added 4 mins ago
Electrical Quality Engineer
McCarl's Technical Services
Pittsburgh, PA
The Electrical Quality Engineer is the project quality representative responsible for planning, coordinating, inspecting, testing, documenting, and verifying electrical, instrumentation,…
Added 10 mins ago
A
Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
Work EnvironmentThis role is based in a manufacturing environment where the Manufacturing Engineer spends significant time on the production floor, working closely with operations and…
Added 10 mins ago
Power Systems Design Engineer
Actalent
Lima, OH
Job Title: Power Systems Design EngineerJob DescriptionThe Power Systems Design Engineer will lead the design and analysis of industrial power distribution systems, supporting a…
Added 10 mins ago
A
Senior Electrical Engineer
Actalent
Cincinnati, OH
- $130,000 to $140,000 USD / year
Job Title: Sr Electrical EngineerJob DescriptionThe Sr Electrical Engineer leads electrical engineering and design efforts for industrial and commercial building projects, with a focus on…
Added 12 mins ago
Power Delivery Project Engineer
HDR
Honolulu, HI
We’re seeking Power Delivery Project Engineers who want more than just another role – you’re reading to lead meaningful work, expand your influence, and see the real impact of what you…
Added 13 mins ago
Staff Systems Engineer
Skyworks
Austin, TX
Architect analog sub-systems and create models for power, performance and area optimization for these sub-systems
Added 15 mins ago
Project Engineer II
TRC Companies, Inc.
Portland, OR
…long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team,…
Added 16 mins ago
Senior Back-End Engineer - LATAM
Virtasant
Remote, United States
Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at…
Added 22 mins ago
Regional Sector Lead-Power Delivery
Stantec
Nashville, TN · Chattanooga, TN · Knoxville, TN
Creating the vision, focus, and priorities of our regional power delivery teams. You’ll document, communicate, and drive your plan using a comprehensive annual business plan for our power…
Added 22 mins ago
Power Delivery Project Engineer
HDR
Honolulu, HI
We’re seeking Power Delivery Project Engineers who want more than just another role – you’re reading to lead meaningful work, expand your influence, and see the real impact of what you…
Added 23 mins ago
Regional Sector Lead-Power Delivery
Stantec
West Palm Beach, FL · Atlanta, GA · Jackson, MS · Lake Mary, FL · Mobile, AL · Austin, TX · Houston, TX · Dallas, TX · Fort Worth, TX · New Orleans, LA · Charleston, SC · Chattanooga, TN · Nashville, TN · Knoxville, TN
Creating the vision, focus, and priorities of our regional power delivery teams. You’ll document, communicate, and drive your plan using a comprehensive annual business plan for our power…
Added 23 mins ago
Underground Mining Engineer
Stantec
Chandler, AZ · Phoenix, AZ · Denver, CO · Salt Lake City, UT · Reno, NV
The Underground Mining Engineer will lead mine engineering for mining studies/projects of varying size and complexity, and at various project stages from initial concepts through to…
Added 24 mins ago
Power Delivery Project Engineer
HDR
Honolulu, HI
We’re seeking Power Delivery Project Engineers who want more than just another role – you’re reading to lead meaningful work, expand your influence, and see the real impact of what you…
Added 25 mins ago
Software Development Engineer III
Travelscape, LLC
MO
As a Software Development Engineer III, you will be a high-performing individual contributor and a technical anchor on your team. You will lead complex projects, mentor junior engineers,…
Added 28 mins ago
Maintenance Technician
Carlisle
Acworth, Georgia, GA
…globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and come grow with…
Added 33 mins ago
Principal Supplier Performance Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Supplier Performance Engineer, you will support the fabrication of structural and mechanical components at supplier facilities. We have three opportunities to support the…
Added 35 mins ago
Motorsport Software and Data Analytics Graduate Intern
Bosch Group
Farmington Hills, MI
Simulation & Performance Analysis: Support vehicle and power unit simulation activities, sensitivity analysis, model development, and comparison of simulation results with dyno, test, and…
Added 35 mins ago
Production Operator
Opta Group
Kingsbury, IN
SUSTAINABILITY: We engineer solutions with efficiency, responsibility, and sustainability as our foundation, optimizing performance today, while strengthening the resilience of tomorrow's…
Added 35 mins ago
Fabricator/Laborer
Opta Group
New Kensington, PA
SUSTAINABILITY: We engineer solutions with efficiency, responsibility, and sustainability as our foundation, optimizing performance today, while strengthening the resilience of tomorrow's…
Added 39 mins ago
Field Service Engineer
Siemens
Kansas City, KS
In this hands-on, field-based role, you’ll support customers by commissioning, testing, and troubleshooting power distribution and protection systems across a wide range of industrial…
Added 46 mins ago
A
Chemical Engineer
Actalent
Merton, WI
- $100,000 to $135,000 USD / year
Knowledge of Power BI or similar data and reporting tools for analyzing process performance and production metrics.
Added 50 mins ago
Data Center Chief Engineer, ATL89
Amazon Data Services, Inc.
Covington, GA
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added 56 mins ago
Production Supervisor - 2nd shift
Siemens Energy
Richland, MS
Lead and coordinate the production of engineer-to-order products, ensuring customer requirements, quality standards, and delivery commitments are achieved.
Added 56 mins ago
Director, Electrical Engineering
Reworld
Corinth, MS
…Talent Management: Attract, develop, and retain talent; lead performance management processes for internal teams. Professional Development: Provide guidance and support for talent…
Added 56 mins ago
Manufacturing Engineer - Engine Test Specialist SG
PACCAR Inc
Columbus, MS

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Communication skills
Troubleshooting
Change management
Process improvement
Call routing
Troubleshoot
SIP
Microsoft Azure
Customer service
Microsoft Teams
AWS
Problem solving
Microsoft Office
Microsoft Visio

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