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Engineer I - Intern/Co-op Conversion (2026/2027)
Charlotte, NC · Owensville, IN · Plainfield, IN · Ocala, FL · Arden, NC · Cincinnati, OH · Union, KY · Edwardsport, IN · Cayuga, IN · Raleigh, NC · Lake Mary, FL · Goldsboro, NC · Noblesville, IN
The Engineer I position is the entry level of the Engineering classification hierarchy. Employees in the Engineer I position solve problems in engineering areas of specialization with close…
Added 1 min ago
P
Section Engineer - Transformer SME
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- $112,000 USD / year
The Section Engineer provides technical leadership in the planning, design, and execution of projects involving Exelon's utility infrastructure including electric or gas distribution,…
Added 1 min ago
Electrical Engineer
Vertiv
Greenville, SC
Serve as the lead Electrical Engineer (EE) on assigned projects from pre-sales to final commissioning stage.
Added 1 min ago
Electrical Engineer
Vertiv
Greenville, SC
Serve as the lead Electrical Engineer (EE) on assigned projects from pre-sales to final commissioning stage.
Added 1 min ago
Staff Infrastructure Engineer, Robotic Systems
Atomic Machines
or Santa Clara, CA
Define the production signals and thresholds for pipeline health, and the runbook an on-call engineer can run without you. Turn runbook steps into pipeline checks and auto-remediation where…
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Senior Staff Software Engineer, Performance (Tech Lead) - Veza
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As the Senior Staff Software Engineer, Performance (Tech Lead), you will own performance, scalability and reliability across Veza's platform and product areas. You will combine deep…
Added 3 mins ago
P4 Sr Software Development Engineer
Workday, Inc.
CA
We are seeking a P4 Senior Development Engineer to help design, build, optimize, and operate core platform services that power Workday at scale. This role is ideal for a hands-on engineer…
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Senior Software Development Engineer
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As a Senior Engineer in our Platform Engineering organization, you will lead the architecture, design, and implementation of complex enterprise systems. You will serve as a technical anchor…
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Senior Software Engineer, Operations Tools & Al Enablement
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Remote, United States
- $180,000 to $200,000 USD / year
Build practical software that makes Robotics Operations more effective. We are looking for a proactive engineer with a product and entrepreneurial mindset: someone who discovers…
Added 4 mins ago
Software Dev Engineer , Amazon Customer Service
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Seattle, WA
We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
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Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
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Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
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Software Development Engineer II, DC Bridge
Amazon Data Services, Inc.
Denver, CO
Help us push the availability and reliability of cloud infrastructure to new heights! The AWS Data Center Systems team builds services to monitor and data center infrastructure controls…
Added 4 mins ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 4 mins ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 4 mins ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
Added 4 mins ago
Senior Software Engineer, Build Platform
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San Mateo, CA
As a Senior Software Engineer on the Build Platform team, you will build the cloud infrastructure that powers AI-driven creation on Roblox. Build lets anyone make a game by describing it,…
Added 4 mins ago
Principal Software Engineer, Build Platform
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Added 6 mins ago
Principal Optical Engineer - 3
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Northrop Grumman Space Systems is looking for a Principal Optical Engineer to support the Electro‑Optics Group within the Launch Vehicles business unit in Chandler, Arizona.
Added 6 mins ago
Systems Engineer SME
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Tampa, FL
GovCIO is currently seeking a Systems Engineer SME to provide expert-level systems architecture, engineering integration, and technical assurance for complex, multi-vendor infrastructure…
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Process Engineer
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Partner with production, maintenance, suppliers, and contractors to support equipment reliability and project execution.
Added 7 mins ago
OT Automation Engineer
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We are seeking an OT Automation Engineer to lead automation initiatives across multiple automotive plants. This role ensures high-performance, secure, and reliable OT/automation systems,…
Added 7 mins ago
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Engineering Project Manager - Drinking Water
Trilon Group
Hartford, CT
- $140,000 to $170,000 USD / year
…and clearwells, ensuring operational efficiency and long-term…
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Engineering Project Manager - Drinking Water
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…and clearwells, ensuring operational efficiency and long-term…
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Engineering Project Manager - Drinking Water
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Engineering Project Manager - Drinking Water
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…and clearwells, ensuring operational efficiency and long-term…

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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