Jobs in the United States

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Added 1 min ago
Lead Director Product Membership
CVS Health
Remote, United States
Demonstrated track record leading multi-disciplinary technology pods (SDEs, Data Engineers, SF Developers) delivering complex, high-reliability software solutions.
Added 1 min ago
Data Engineer, Analytics (Technical Leadership)
Meta
Boise, ID
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 1 min ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
Summary: The Board’s Education Data and Information Technology (EDIT) team collaboratively supports the systems, agencies, and program groups that support Idaho’s K-20 public education…
Added 1 min ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Boise, ID
- $121,400 to $218,600 USD / year
…will work closely with Cloud Engineers, Product Engineers, Data science and DevOps to manage projects, provide creative solutions, and develop successful…
Added 1 min ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boise, ID
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 1 min ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Boise, ID
…operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 1 min ago
C
AI Data Engineer
Cognizant
Boise, ID
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 1 min ago
Supplier Support Manufacturing Engineer
GE Aerospace
Boise, ID
Data Analysis and Reporting: Track supplier performance metrics, provide regular updates, and leverage data-driven insights to recommend long-term solutions.
Added 1 min ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boise, ID
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 1 min ago
C
AI Data Engineer
Cognizant
Boise, ID
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 1 min ago
Structural Engineer - Cities & Places
Jacobs
Boise, ID
We're seeking a passionate and motivated Structural Engineer to join our office in Boise, Idaho. As an integral member of our Cities & Places team, you'll deliver structural engineering…
Added 1 min ago
OT Security Platform Engineer – Dragos
Cognizant
Boise, ID
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 1 min ago
Civil Engineer - Cities & Places
Jacobs
Boise, ID
We're seeking a passionate and motivated Site Civil Engineer to join our office in Boise, Idaho. As an integral member of our Cities & Places team, you'll deliver site civil engineering…
Added 1 min ago
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Databricks Data Engineer
Eliassen Group
Boise, ID
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 7 mins ago
Supervisory Healthcare Engineer (Detail/Temporary Promotion NTE 120 Days)
Veterans Affairs, Veterans Health Administration
Tuskegee, AL
Added 7 mins ago
Lead Director Product Membership
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Remote, United States
Demonstrated track record leading multi-disciplinary technology pods (SDEs, Data Engineers, SF Developers) delivering complex, high-reliability software solutions.
Added 7 mins ago
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Forward Deployment Agentic Engineer
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- $70,000 to $116,000 USD / year
Build and support agentic AI solutions using Claude, API integrations, and modern application development practices.
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Senior Process Engineer
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At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our…
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Software Scrum Master (Agile SAFe)
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Huntsville, AL
Leidos Defense provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include…
Added 7 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
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Huntsville, AL · Birmingham, AL
Are you an experienced, passionate pioneer in data and technology who wants to work in a collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing…
Added 7 mins ago
First Article Inspection Systems Engineer- Mid Level
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Huntsville, AL
Leidos Defense provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include…
Added 7 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Huntsville, AL
Data Analysis and Reporting: Track supplier performance metrics, provide regular updates, and leverage data-driven insights to recommend long-term solutions.
Added 7 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Huntsville, AL
…across finance and other functions. Using advanced, scalable data and tech platforms, we also generate actionable insights and analytics, streamline decision making and enable data driven…
Added 7 mins ago
Process Engineer
Leidos
Huntsville, AL
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our…
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Embedded Software Test Engineer
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Leidos is seeking a talented Embedded Software Test Engineer to join a multi-disciplinary team within a matrixed organization to create unique solutions for complex problems, specifically…

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Communication skills
Troubleshooting
Change management
Process improvement
Call routing
Troubleshoot
SIP
Microsoft Azure
Customer service
Microsoft Teams
AWS
Problem solving
Microsoft Office
Microsoft Visio

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