Jobs in the United States

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Added 3 mins ago
Virtualization Engineer
General Dynamics Information Technology
Springfield, VA · Newington, VA
…Technology (DT). You will architect, design, and optimize virtual infrastructure platforms across enterprise hybrid environments, ensuring mission uptime, scalability, performance, and…
Added 3 mins ago
Senior Data Migration Engineer
General Dynamics Information Technology
Fairfax, VA
…projects and grow a rewarding career. The Sr. Data Migration Engineer will work as part of the CMM Data Modernization and Governance team responsible for delivering an integrated data…
Added 3 mins ago
Applied AI Lead Developer
Family Dollar
Chesapeake, VA
The AI Lead Developer is a hands-on “builder” role, and a senior technical staff engineer who can lead a team of developers and can also builds new AI applications and software including…
Added 3 mins ago
Senior Infrastructure Engineer
Quantum Sky
Reston, VA
Quantum Sky is seeking a Senior Infrastructure Engineer to design, build, and operate the cloud and AI infrastructure behind Project 137, the company's applied-research and IP engine.…
Added 3 mins ago
Microsoft SQL DBaaS Engineer – TS/SCI with Polygraph
General Dynamics Information Technology
Reston, VA
At GDIT, people are our differentiator. As a Microsoft SQL DBaaS Engineer supporting Government activities in Sterling, VA or Annapolis Junction, MD, you will be charged with providing a…
Added 3 mins ago
Network Engineer Principal - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
Transform technology into opportunity as a Network Engineer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering…
Added 3 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Herndon, VA
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 3 mins ago
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Lead Network Engineer- TS/SCI w/poly
General Dynamics Information Technology
Herndon, VA
- $106.25 to $143.75 USD / hour
Transform technology into opportunity as a Lead Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Virginia Beach, VA
…our SaaS products - from R&D investment and cloud/data center infrastructure to consumption-based AI costs and product-level margins - ensuring tight timelines, high-quality reporting, and…
Added 3 mins ago
Senior Consultant, Full Stack Software Engineer (Node.js/React/Typescript/AWS)
Infinitive Inc
McLean, VA
We are seeking a highly skilled Full Stack Software Engineer to join our dynamic team. This role requires a versatile developer with a passion for both front-end and back-end technologies,…
Added 3 mins ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
McLean, VA
…personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the…
Added 3 mins ago
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Senior Java Engineer with AI Platform & AWS - Hybrid
Cognizant
Mclean, VA
- $83,000 to $132,000 USD / year
Optimize service performance and scalability by tuning microservice configurations database interactions and AWS infrastructure settings to handle growing AI workloads.
Added 3 mins ago
Senior Lead Security Engineer
Leidos
Arlington, VA
Leidos is seeking a Senior Lead Security Engineer to support a high-visibility, strategic cybersecurity task order. This individual will serve as the team's technical lead, designing,…
Added 4 mins ago
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Principal Site Reliability Automation Developer - US REMOTE
Oracle
Richmond, VA
- $102,300 to $209,500 USD / year
At Oracle Health, we’re building the next generation of reliable, AI-powered healthcare infrastructure.
Added 4 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Richmond, VA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 4 mins ago
M
DevSecOps & AI Security Automation Engineer
ManpowerGroup
Richmond, VA
- $85 USD / hour
We are seeking a Senior DevSecOps & AI Security Automation Engineer to help modernize enterprise security programs through automation, cloud security, and AI-driven solutions. This role…
Added 4 mins ago
Network Security Engineer
BOOZ, ALLEN & HAMILTON, INC.
Dahlgren, VA
…will support the United States Navy? As a network security engineer, you can identify the cyber posture needed to assess vulnerabilities and recommend the best solution and security…
Added 4 mins ago
Systems Engineer
BOOZ, ALLEN & HAMILTON, INC.
Charlottesville, VA
As a systems engineer on our team, you have the chance to shape customer mission. Your customer will trust you to not only design and develop these systems, but also evolve them with…
Added 7 mins ago
Principal Software Engineer
Grubhub Holdings Inc.
United States
We're looking for a Principal Engineer to set the technical direction for this team from its earliest days and bring AI-enabled development practices to Wonder Engineering. You'll define…
Added 8 mins ago
Senior Machine Learning Engineer, Inference
AIDA Recruitment
Mountain View · Mountain View, CA
…LLM technology, we are looking for a Senior Machine Learning Engineer with strong expertise in ML inference optimization to join its inference…
Added 8 mins ago
Staff Software Engineer, Ads Agent Infra
Pinterest
Remote, United States
As a Staff Software Engineer on the Ads Agent Infrastructure team, you'll build and scale the foundation powering Pinterest's stateful AI agents across monetization and advertiser…
Added 9 mins ago
Senior AI Solutions Architect – Hybrid - Linthicum, MD
Creative Information Technology, Inc.
Falls Church, VA
Designing, developing, and maintaining infrastructure and backend applications.
Added 10 mins ago
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Software Engineer, AI Developer Productivity
Mirage
New York, NY
- $175,000 to $300,000 USD / year
Mirage is hiring a backend engineer to rebuild how we ship software as AI agents dramatically increase the volume of code we produce. You’ll own the path from commit to production, ensuring…
Added 10 mins ago
Software Engineer III, Simulation
Agility Robotics
Remote, United States
Agility Robotics is building the world's most capable humanoid robots, and we're looking for a senior engineer to help build the simulation software at the foundation of it. You'll be one…
Added 10 mins ago
DS
(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Chicago, IL · Peoria, IL · Irving, TX · Broomfield, CO
- $140,000 to $145,000 USD / year
Diversified Services Network, Inc. (DSN) is seeking a full-time Lead Software Engineer – Emerging Technologies to join our team in your choice of our Chicago, IL; Peoria, IL; Irving, TX; or…

TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

Job Description:

The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will focus on modern voice and customer experience platforms, supporting a complex communication environment while ensuring high levels of performance, reliability, and service availability. This role partners closely with internal technology teams, business stakeholders, telecommunications providers, and third-party vendors to evaluate requirements, develop technical solutions, and implement enhancements across the telephony infrastructure. This individual will translate business needs into detailed technical specifications, support system integrations, and provide expert-level troubleshooting for voice and contact center technologies. In addition, the Telecommunications Engineer will perform capacity planning, traffic and utilization analysis, incident resolution, change management, and continuous improvement initiatives to ensure the organization's communication platforms remain scalable, efficient, and aligned with evolving business needs.

Essential Responsibilities:

-Design, implement, administer, and support enterprise telephony and contact center solutions. -Configure and optimize ACDs, IVRs, call routing, vectors, and call flows to support business operations. -Support VoIP and contact center platforms, including Genesys, NICE CXone, and related voice technologies. -Administer and troubleshoot AudioCodes infrastructure, SIP trunking, and voice connectivity. -Partner with Network Services to resolve telephony, VoIP, and network-related issues. -Evaluate, recommend, and implement new telecommunications technologies and enhancements. -Plan and execute system upgrades, patches, and maintenance activities across the telecom environment. -Support a large-scale contact center operation serving more than 2,800 associates. -Troubleshoot and resolve complex voice, carrier, and contact center issues. -Coordinate with telecommunications providers, including Verizon and AT&T, to support service delivery and issue resolution. -Manage telecommunications initiatives and provide regular project status updates. -Serve as an escalation point for critical voice incidents and participate in a 24x7 on-call rotation.

Landscape Overview:

-Mature, large-scale contact center environment supporting approximately 2,800 associates across multiple business units. -Hybrid telephony architecture leveraging both Azure-hosted and on-premises infrastructure. -Contact center and voice services utilize cloud-based connectivity, with agents connecting through AT&T-managed services hosted in Azure. -AudioCodes SBCs in Azure provide voice routing and connectivity between cloud and on-premises communication platforms. -Environment consists of 16 servers across two data centers, including both Azure and on-premises resources. -Supports 15-20 toll-free numbers and a high-volume customer service operation. -Ongoing focus on telephony reliability, voice routing, call recording, and platform optimization. -Common support activities include troubleshooting call recording, voice connectivity, and legacy communication services.

Skills

Telephony, telecommunication, voip, AudioCodes, ACD, vectors, Call flow design, Microsoft Teams, Genesys, NiCE CXone

Top Skills Details

Telephony,telecommunication,voip,AudioCodes

Additional Skills & Qualifications

Preferred Qualifications, Skills, & Abilities:

-5-7 years of experience supporting enterprise telephony, VoIP, and contact center platforms, with experience in Genesys Cloud, NICE CXone, or similar solutions preferred. -Experience with AudioCodes technologies, including SBCs, voice gateways, and SIP trunking. -Experience working with telecommunications providers such as Verizon and AT&T. -Strong knowledge of IP telephony, VoIP, SIP, and contact center technologies. -Understanding of telecommunications infrastructure and network connectivity solutions, including MPLS, ExpressRoute, T1/PRI, SIP, and related services. -Knowledge of cloud environments such as Azure and AWS. -Strong troubleshooting, analytical, and problem-solving skills. -Ability to gather business requirements and develop scalable telecommunications solutions. -Excellent communication skills and the ability to work effectively with technical teams, vendors, and business stakeholders. -Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Other Duties:

-Active involvement in driving design discussions with OEMs. -Should be well versed with creating and updating MS Visio diagrams. -Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. -Performs other duties and/or projects as assigned.

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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