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Added 31 mins ago
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TEKsystems

Telecommunications Engineer

Lansing, MI, United States

$80,000 to $125,000 USD / year

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Job details

Pay: $80,000 to $125,000 USD / year
Experience: 5+ years of experience supporting enterprise telecommunications environments.
Posting language: English
Posted: Oct 30, 2026

Original job description

Telecommunications Engineer (VoIP / Contact Center) Enterprise Voice & Customer Experience PlatformsLocation: 100% Onsite Employment Type: Direct PlacementExperience Level: Mid-Level (5+ Years)On-Call Requirement: Participation in a 24x7 rotational support schedule About the Opportunity We are seeking a Telecommunications Engineer to join a highly visible enterprise technology team supporting a large-scale customer service and contact center environment. This position is ideal for an experienced telecom professional who enjoys working with modern voice technologies, VoIP infrastructure, cloud-based contact center solutions, and enterprise communications platforms.You'll play a key role in the design, implementation, optimization, and support of an environment serving thousands of users and a high-volume customer service operation. This is an opportunity to work with cutting-edge technologies including Genesys, NICE CXone, AudioCodes, SIP, VoIP, Azure, and Microsoft Teams while helping drive critical communications initiatives across the organization.If you're passionate about voice technologies, troubleshooting complex telecom environments, and building scalable communication solutions, we'd love to hear from you. What You'll Be Doing Voice & Contact Center Engineering

Design, implement, and support enterprise telephony and contact center solutions.
Configure and optimize:
ACDs (Automatic Call Distributors)
IVRs (Interactive Voice Response)
Call routing strategies
Vectors and call flows
Support and maintain VoIP platforms and contact center technologies.
Develop technical solutions that improve customer and agent experiences.

Infrastructure & System Support

Administer and troubleshoot:
AudioCodes SBCs and gateways
SIP trunking
Voice routing infrastructure
Carrier connectivity
Support hybrid cloud and on-premises telecommunications environments.
Coordinate upgrades, maintenance, patches, and platform enhancements.
Monitor system performance, capacity, and telecom utilization trends.

Troubleshooting & Incident Resolution

Serve as an escalation point for complex voice and contact center issues.
Diagnose and resolve:
Call quality issues
SIP connectivity problems
Carrier-related outages
Call recording issues
Voice routing failures
Partner with networking teams to resolve VoIP and infrastructure-related incidents.

Project & Vendor Management

Work closely with business stakeholders to gather requirements and deliver scalable telecom solutions.
Coordinate with telecommunications providers, vendors, and OEM partners.
Lead telecommunications initiatives and provide project status updates.
Participate in architecture and design discussions for future platform improvements.

Environment You'll Support

This role supports a mature enterprise contact center environment that includes:

Over 2,800 contact center and business users
Hybrid infrastructure spanning both cloud and on-premises environments
Azure-hosted voice and contact center services
AudioCodes Session Border Controllers (SBCs)
Multiple geographically diverse data centers
High-volume customer service operations
Toll-free voice services and advanced call routing
Enterprise call recording and compliance solutions

You'll have the opportunity to work on mission-critical systems where reliability, uptime, and customer experience are top priorities. Required Qualifications

5+ years of experience supporting enterprise telecommunications environments.
Strong experience with:
VoIP technologies
SIP protocols
Enterprise telephony systems
Contact center platforms
Hands-on experience with:
AudioCodes SBCs and voice gateways
SIP trunking
Call routing and call flow design
Experience working with telecom carriers such as AT&T, Verizon, or similar providers.
Strong troubleshooting and root cause analysis skills.
Experience supporting production-critical communication systems.
Ability to work cross-functionally with technical and business teams.

Preferred Qualifications

Experience with one or more of the following:

Genesys Cloud
NICE CXone
Microsoft Teams Voice
CTI integrations
IVR development and administration
Call recording platforms
Azure or AWS cloud environments
MPLS networks
ExpressRoute connectivity
T1/PRI services
Telecom architecture and design
Microsoft Visio documentation

Technologies You'll Work With Voice & Contact Center

Genesys Cloud
NICE CXone
Microsoft Teams Voice
ACD
IVR
CTI
Call Recording Solutions

Telecommunications

VoIP
SIP
SIP Trunking
AudioCodes SBCs
Voice Gateways

Infrastructure & Cloud

Microsoft Azure
AWS
MPLS
ExpressRoute
Enterprise Networking

What Makes This Opportunity Attractive

Work on a large-scale enterprise communications environment.
Exposure to modern cloud-based voice and contact center technologies.
Opportunity to influence telecom architecture and strategy.
High visibility role with significant impact on business operations.
Collaborative environment with networking, infrastructure, cloud, and business teams.
Long-term career growth within enterprise communications and customer experience technologies.

Apply today if you have experience supporting enterprise telephony, contact center, VoIP, SIP, or AudioCodes environments and are looking to take ownership of mission-critical communications platforms. Job Type & LocationThis is a Permanent position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $80000.00 - $125000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Internal benefits available upon request Job Type & LocationThis is a Permanent position based out of Lansing, MI. Application DeadlineThis position is anticipated to close on Nov 11, 2026. Workplace TypeThis is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer service
Call routing
Troubleshoot
SIP
Monitor system performance
Troubleshooting
Vendor management
Regulatory compliance
Customer experience
Root cause analysis
Communication skills
Microsoft Teams
Microsoft Azure
AWS
Microsoft Visio
Documentation

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