Technology Support Specialist II

DescriptionMagnit Req ID 37743442Technology Support Center (Help Desk Support Technician)This role is responsible for providing technical support to internal and/or external customers by troubleshooting hardware, software, application, and system issues in a fast-paced help desk environment. The individual will resolve routine to moderately complex technical problems, document solutions, maintain support knowledge bases, and ensure a high level of customer service.Key ResponsibilitiesTroubleshoot and resolve hardware, software, application, and technical service issues.Respond to customer requests, research problems, and provide solutions or guidance.Determine the business impact of technical issues and escalate complex problems when needed.Document incidents, resolutions, and processes in ticketing and knowledge management systems.Maintain and update technical documentation and support procedures.Monitor systems, servers, networks, and applications to proactively identify issues before they become outages.Analyze data and perform gap analysis to better understand customer needs and business impact.Support a high-volume, customer-focused technical support environment.Perform additional administrative and support duties as required.Work Environment Onsite position.Standard 8-hour shift between 6:30 AM and 6:30 PM.Overtime flexibility preferred.Fast-paced, multi-platform technical support center.Supports critical business operations that may require responsiveness outside normal business hours.Additional Skills & QualificationsRequired QualificationsBachelor's Degree in Computer Science, Information Technology, or a related field; ORAssociate Degree in a related field; OR2 years of job-related experience plus 2 years of technical help desk or related technical support experience.Required SkillsStrong technical help desk/service desk support experience.Excellent troubleshooting and problem-solving abilities.Strong customer service skills within a technical support environment.Ability to provide technical guidance and informal training to users.Understanding of business systems and technical processes.Ability to multitask and manage multiple support requests simultaneously.Strong verbal and written communication skills.Proficiency with commonly used computer applications and systems.Preferred / Nice-to-Have SkillsCitrix support experience.VPN troubleshooting and support.Microsoft products, including:OutlookTeamsMicrosoft 365 applicationsExperience in a 24/7 or high-volume support center environment.Job Type & LocationThis is a Contract position based out of Columbia, SC. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Columbia, SC. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Columbia,SC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.