Jobs in the United States

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Added 3 hours ago
Information Security Analyst Senior
The Elevance Health Companies, Inc.
United States
The Information Security Analyst Senior is responsible for managing the delivery of information and network security systems and/or technology services, which may include server, desktop,…
Added 4 hours ago
CO
2026-A Information Technology Analyst (11/2026)
City of Prattville
Prattville, AL
- $63,291.57 USD / year
Knowledge of helpdesk and user support principles.
Added 5 hours ago
CRM Business Analyst
LEIDOS DIGITAL SOLUTIONS, INC.
Alexandria, VA
For this reason, the candidate must reside in Washington DC / metro area
Added 5 hours ago
S
IT Support Analyst
Spherion
Bucyrus, OH
- $50,000 USD / year
Spherion Mid Ohio, in partnership with an established financial institution in Bucyrus, is seeking an IT Support Analyst to join their growing team.
Added 6 hours ago
IT Systems Analyst - 20/20 Custom Molded Plastics
Inteplast Group
Holiday City, OH
POSITION OBJECTIVE: We are seeking a highly motivated and versatile IT Systems Analyst to manage and support our company’s technology infrastructure and business applications. This role is…
Added 6 hours ago
C&
Product Support Analyst
Cast & Crew LLC
CA
- $23 to $30 USD / hour
Must have the ability to multi-task, organize, and prioritize in order to meet deadlines while maintaining attention to detail
Added 6 hours ago
Epicor Business Analyst
TASI Measurement
Norcross, GA
Working onsite at our Norcross, Georgia office, the Epicor Business Analyst is the technical lead for our Epicor Kinetic Enterprise Resource Planning (ERP) system. Partnering closely with…
Added 9 hours ago
T
Helpdesk Support Technician
TEKsystems
Holland, MI
- $24 USD / hour
We are seeking a Help Desk Analyst to join a growing IT support team supporting enterprise users in a fast-paced environment. This role serves as the first point of contact for technical…
Added 9 hours ago
IT Service Desk Analyst | On-Site, Kansas City
Optiv Security Inc.
Overland Park, KS
This position will be hired in the Kansas City metro area and will report into the office 5 days per week
Added 13 hours ago
LAUS/CES Senior Program Analyst
State of Maryland
MD
…qualified candidates for the position of LAUS/CES Senior Program Analyst - Administrative Officer III within the Division of Workforce Development and Adult Learning. As a member of team…
Added 1 day ago
HH
Desktop Services II (Full-Time)
Hudson Headwaters Health Network
Queensbury, NY
- $49,500 to $60,000 USD / year
- Full-time
…HHHN cybersecurity standards and works with the cybersecurity analyst on corporate security and auditing…
Added 1 day ago
Coordinator, Helpdesk Support
BRIMAR INDUSTRIES LLC
Garfield, NJ
Brimar Industries is seeking a motivated and hands-on IT Support & Systems Analyst to join our growing IT team. This role will serve as the first point of contact for employee technical…
Added 1 day ago
T
Systems Analyst
TEKsystems
Nashville, TN
- $27 USD / hour
Ideal candidates will have both Field support, Helpdesk experience in support capacity, and basic Network hardwire and Wi-Fi connectivity troubleshooting experience for this role. They will…
Added 1 day ago
IT Helpdesk Analyst
Radiology Associates of North Texas
Fort Worth, TX
Added 1 day ago
RU
IT Sr Technician
Randstad USA
Englewood, CO
- $28.33 to $32.83 USD / hour
Join our IT Infrastructure team as an IT Service Desk Analyst II, delivering critical technical support to end users across professional office and distribution environments. In this role,…
Added 1 day ago
Technical Support Analyst
CENTEGIX
Atlanta, GA
Hybrid work environment; Tuesday thru Thursday in office
Added 1 day ago
Customer Support Analyst
CENTEGIX
Atlanta, GA
…team with a truly life-saving mission. As a Customer Support Analyst, you are the face of CENTEGIX™ and will be the primary contact for our customers. This role requires a unique blend of…
Added 1 day ago
CA
Supervisory Project Coordinator
Citizenship and Immigration Services
Camp Springs, MD
- $143,913 to $187,093 USD / year
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service · You must have experience performing the majority of the following duties:
Added 2 days ago
HB
Epic Application Analyst III - Security and Access
HealthPoint Brand
Renton, WA
- $46.48 to $75.76 USD / hour
Must have’s you’ll need to be successful:
Added 2 days ago
Associate Research Business Analyst
City of Hope
CA
City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This position reports…
Added 2 days ago
Desktop Support Analyst
Aristocrat Technologies Inc
Lansing, MI
At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations.…
Added 2 days ago
Analytics Engineer
ZMOD-TRY Z-Modular Services, LLC
United States
The Applications Analyst is responsible for the assessment, design, development, implementation, testing, education, and ongoing management of assigned enterprise applications. The…
Added 2 days ago
Senior IT/Helpdesk Analyst
Carrum Health
Remote, United States
We are looking for a Senior IT/Helpdesk Analyst to help us deliver fast, reliable technical support to every Carrum employee as we scale past 400 people. The Senior IT/Helpdesk Analyst will…
Added 2 days ago
GO
Requirements & Testing Analyst
Goodwill of Colorado
Denver, CO · Colorado Springs, CO
- $70,000 to $80,000 USD / year
The Analyst II, Requirements and Testing role is responsible for ensuring that technology solutions meet business needs, shaping, validating, and ensuring the quality of such solutions from…
Added 2 days ago
IB
Technical Systems Support Analyst 3
IFAW Branding
Yarmouth, Town of, MA · Washington, DC
- $65,000 to $77,000 USD / year
The Technical Systems Support Analyst 3 is responsible for delivering advanced technical support to a global user community. The Analyst serves as a senior contributor to the helpdesk,…

TEKsystems

Systems Analyst

Nashville, TN, United States

$27 USD / hour

Apply on careers.teksystems.com About employer

Applications open in a new tab.

Job details

Pay: $27 USD / hour
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Job Description

Retail Equipment Installation, is currently looking to add resources to support a team related to retail Hardware & Device lifecycle projects and provide remote troubleshooting/phone support. These analysts will contact stores with basic triage troubleshooting support and communicating with Store operations, Store managers, baristas, vendors, and cross functional teams related to HW, SW, and Network Wifi/Cabling/Access connectivity support. Providing strong communication of what they can support or what will be escalated and next steps. Strong follow up is required to ensure issues have been resolved. Many IT projects can disrupt store operations and this team will identify those incidents and take a deeper dive in understanding those underlying issues related to Hardware, Software, and Network connectivity issues. Working with Store Operations and Store employees to understand issues that are disrupting stores. Identifying events and potential root cause analysis to determine if issues are isolated or potential to impact other stores. Trying to a get ahead of issues before they escalate and learning trends and impact to proactively target chronic issues and calling stores for in-depth investigation. They are still working out ways to measure performance with metrics. The goal is to measure impact and cost savings, that could loss in sales or profits in operations.

Building a team that have specific strengths and emphasis related to Retail and POS HW, SW, and Network related troubleshooting experience. Subject matter experts that focus on HW troubleshooting, another focused on SW troubleshooting and a third focused on network troubleshooting or a combination of all three but strong emphasis in one of the categories. Utilizing individual strengths to cross train others on the team to make everyone well rounded.

Triaging issues, troubleshooting and working with vendors, hardware suppliers, and escalating issues with internal cross functional teams. Collaborating and following up with stores on status updates until incidents or issues are resolved. Making recommendations for resolution to reduce chronic issues happening to other stores. Following up on issues related to SLA requirements. Assist with processes and operational improvements.

Gathers and documents chaotic events impacting stores. Excellent customer service and responsiveness to solve problems (Triage & troubleshooting) and escalate issues with cross functional teams when necessary to propose solution options.

This work schedule is covering support of Starbucks Operations Monday - Friday 24 hours/day. We are looking for candidates open to working 4x10's with a schedule that lines up somewhere between 7pm-7am PST(there should be some flexibility on the candidate side to fit into required schedule slots)

Ideal candidates will have both Field support, Helpdesk experience in support capacity, and basic Network hardwire and Wi-Fi connectivity troubleshooting experience for this role. They will be using ServiceNow ticketing systems, so experience using this tool, would be extremely beneficial to hit the ground running. They will be Supporting Stores with installations via phone related to HW, SW, and Network issues.

Skills

Remote Troubleshooting, Root Cause Analysis, HW/Device Troubleshooting, Retail/QSR Industry Experience, Data Analysis, Project Coordination

Top Skills Details

Remote Troubleshooting,Root Cause Analysis,HW/Device Troubleshooting,Retail/QSR Industry Experience

Additional Skills & Qualifications

TECHNOLOGY SUPPORTING (They will train - but hopefully they meet the top 3 skills required - to adapt much faster to role)

Supporting all the new stores IT Equipment installations
Eliminating Wave registers, and moving towards HP RP9, HP EliotOne 800 Point of Sales (POS) registers.
Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300
EMV: (chip readers/C.C. machine)
Scanners: (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon
Pin Entry Device (PED): Veriphone VX820
POS OS: Windows 10
POS Retail SW: Oracle Simphony
Store Production Controllers (SPC): HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10)
DriveThru equipment & peripherals: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies.
Digital order manager (DOM) HW: Surface Pro 4, Aava Inari 10 Tablet.
Network HW: Cisco Routers & Switches (Meraki's)
Ticketing System: ServiceNow
Deployment Software: Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs)
VNC - Virtual Network Connection - Remote tools for POS Endpoints.
Splunk - SQL queries
Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..)
Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..)
Answering phones calls for adhoc cup labeler installations and cable runs
Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)

Experience Level

Intermediate Level

Job Type & LocationThis is a Contract position based out of Nashville, TN. Pay and BenefitsThe pay range for this position is $27.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Nashville, TN. Application DeadlineThis position is anticipated to close on Nov 13, 2026. Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on careers.teksystems.com About employer

More about this job

Skills

Troubleshooting
Retail operations
Communication skills
Root cause analysis
Sales
Customer service
Technical support
ServiceNow
Data analysis
Microsoft Windows
Oracle
SPC
DOS
VNC
Splunk
SQL
Jira
Microsoft OneNote
Microsoft Teams
Microsoft SharePoint
Documentation
Microsoft Excel

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Work requirements

Jobs in the United States