Service Desk Technician

**this is a 3 month contract role that sits onsite 5x in stratford, CT. This is a second shift (3:30pm-12am) and must be okay with working this****Top Skills' Details1. Good Communication Skills2. Ability to document3. Able to learn how to create tickets in Service NowJob DescriptionThis healthcare client has found that they have a longer wait time and want to bring on additional help during specific timeframes. First couple of weeks will be training and then you will be taking calls and creating/resolving tickets. This role is strictly software support, first line of defense tickets. Mainly Windows shop with Active directory, Servicenow, and 0365. Additional Skills & QualificationsCustomer service is key critical to the success in this role and to meshing well with the this team.Employee Value Proposition (EVP)Excellent opportunity with a world class healthcare provider. Great chance to prove yourself and be known by the team for when a longer term project comes into the mix. Work EnvironmentThis is a call center environment in a centralized help desk.Business Drivers/Customer ImpactWith recent projects and upgrades they are receiving high call traffic on the help desk. They are also a technology focused organization and see positive attrition from the service desk into other groups/positions. Therefore it is critical they develop a pipeline of talent and bring in strong resources. This will allow them to provide top notch service to any end user with technical difficulties.External Communities Job DescriptionCentralized the Service desk. On average a person will take up to 30 calls per day and will be responsible to handle a high call volume while maintaining a high level of customer service and high volume of call resolution. Job Type & LocationThis is a Contract position based out of New Haven, CT. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of New Haven, CT. Application DeadlineThis position is anticipated to close on Nov 24, 2026. Workplace TypeThis is a fully onsite position in New Haven,CT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.