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Operations Analyst
CACI International
Fort Belvoir, VA
Provides technical/management leadership on major tasks or assignments, establishes goals and plans that meet project objectives, employs domain and expert technical knowledge. directs and…
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Manager, Business Unit Risk, Digital Assets
Charles Schwab Inc.
Westlake, TX
Assist the Director to ensure successful deployment and operation of digital assets risk management program and roadmap deliverables.• Tactically coordinate with various enterprise risk…
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Network Engineer, Operations & Support
Meta
Ashburn, VA
Identify operational improvement opportunities across deployment workflows, change management processes, and support procedures to increase efficiency, reliability, and standards compliance
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Senior Project Manager
Securitas Security Services USA, Inc.
Ashburn, VA
Provide project-level technical coordination for access control, video surveillance, intrusion detection, and supporting security infrastructure.
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Quality Staff Support Specialist
Leidos
Ashburn, VA
Supporting the Future Flight Service Program (FFSP), the selected candidate will be responsible for assisting Quality Management with Quality Assurance (QA), Quality Control (QC), and the…
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Proposal Manager
Curtiss-Wright Corporation
Ashburn, VA
- $130,800 to $145,000 USD / year
The candidate will work with multiple stake holders to program manage the proposal effort, to ensure that proposals reflect the best technical, management, and price offerings that…
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Technical Program Manager
CACI International
Sterling, VA
Lead a team of 60+ developers and engineers that develops and maintains mission critical systems. This Technical Program Manager position manages mission management applications that cover…
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Data Analyst, Senior (Medicaid/Medicare)
General Dynamics Information Technology
Fairfax, VA
Guide project teams in the completion of technical tasks while remaining hands on to analyze claims data and conduct advanced statistical analysis when needed
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Project Manager - Oracle EBS
General Dynamics Information Technology
Fairfax, VA
Must have strong working knowledge of the following process areas: Oracle EBS , Program Planning and Controls, Earned Value Management, IT Service Management, and Project Management
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Operations Analyst
CACI International
Alexandria, VA
Provides technical/management leadership on major tasks or assignments, establishes goals and plans that meet project objectives, employs domain and expert technical knowledge. directs and…
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Applications Architect (Enterprise Modernization & Cloud Migration) - (Active Top Secret/SCI Eligibility)
Akima
Alexandria, VA
…requirements, including Zero Trust architecture principles and Risk Management Framework (RMF)…
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Program Director, Adobe Implementation
VML
Austin, TX · NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Program Director, Adobe Implementation
VML
Chicago, IL · NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Program Director, Adobe Implementation
VML
Atlanta, GA · NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Program Director, Adobe Implementation
VML
NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Program Director, Adobe Implementation
VML
Kansas City, MO · NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Program Director, Adobe Implementation
VML
Dallas, TX · NY
We are seeking an Adobe Program Director to lead client initiatives from planning through execution, ensuring projects are delivered on time, within scope, and on budget. In this role, you…
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Associate Director - Risk Management - Life Sciences Construction
Turner & Townsend
Charlottesville, VA
Establish integration of the risk management function within the program and project controls team, with direct touch points to cost and schedule management, change control, and reporting.
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GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $136,000 to $181,000 USD / year
…improvements, support the Sourcing team and suppliers to resolve technical issues, while providing expertise to the team on manufacturing…
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PROJECT MANAGEMENT ANALYST 2
Huntington Ingalls Industries
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 1 min ago
MGR PROD PLANNING SCHED 3
Huntington Ingalls Industries
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 1 min ago
Program Manager II, Network Infrastructure, Google Cloud
Google
Reston, VA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 1 min ago
Senior Contracts Systems Engineer
SAIC
Chantilly, VA
Interface with program management, budget, technical teams, and legal to ensure aligned and compliant contract execution.
Added 1 min ago
Quality Engineer- Construction
Amazon
Herndon, VA
The Quality Assurance Engineer (QAE) serves as a key operational and technical partner within AWS Data Center Engineering (DCE), d supporting the delivery of large-scale hyperscale data…
Added 1 min ago
Global Environmental Construction Program Lead, AWS Environmental
Amazon
Herndon, VA
The Global Construction Environmental Program Manager will own and scale the Construction Environmental Program (CEP) across all AWS data center projects worldwide. Built on ISO 14001…

TEKsystems

Service Desk Technician

Plano, TX, United States

$20 to $22 USD / hour

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Job details

Pay: $20 to $22 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description

We are seeking two Service Desk Resources to support the City of Plano's upcoming desktop refresh project. The ideal candidates will be responsible for providing technical assistance and support to end-users. This is an entry-level to intermediate-level position for a six-month contract.

Key Responsibilities

Provide initial troubleshooting and technical support for incoming queries and issues related to computer systems, software, and hardware. Assign and manage support tickets to the appropriate departments. Resolve level one and some level two support tickets. Perform basic troubleshooting, such as password resets and guiding users through common solutions. Work with Windows operating systems.

Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users. Incident Management: Log and track incidents in the Service Desk ticketing system. Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions. Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base. Remote Support: Provide remote assistance to end-users using appropriate tools. Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions. Equipment Inventory: Maintain accurate records of equipment and inventory

Skills

Troubleshooting, Ticket Resolution, ServiceNow, Communication

Top Skills Details

Troubleshooting,Ticket Resolution,ServiceNow,Communication

Additional Skills & Qualifications

Qualifications

Experience: At least one year of experience in a service desk or technical support role is preferred.

Technical Skills:

o Proficiency with Windows operating systems. o Experience with ticketing systems. Preferably ServiceNow o Basic troubleshooting skills. Communication: Strong verbal and written communication skills are essential. Nice to Have Experience working in a government agency is a plus but not required.

Experience Level

Intermediate Level

Job Type & LocationThis is a Contract position based out of Plano, TX. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Plano, TX. Application DeadlineThis position is anticipated to close on Nov 6, 2026. Workplace TypeThis is a fully onsite position in Plano,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Troubleshooting
Technical support
Microsoft Windows
ServiceNow
Communication skills

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